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The Co-operative Bank: Current Account reviews

4.06
Based on 392 reviews, last reviewed 16th Apr 2025
1000% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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19%
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5%
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11%

Latest highest rating:

5

Very good value Our Coop bank account is very good value, providing travel insurance, RAC membership and phone insurance for just £15/month. However, we don't have th... Read more Reviewed on: 16th April 2025
Delia Pemberton's avatar
Delia Pemberton

Latest lowest rating:

1

Appalling "cs". Appalling "cs". Takes forever to get an answer on phone, every time ! Reviewed on: 27th February 2025
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About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

Learn why customers chose this account and how satisfied they’ve been so far. Read about their experiences with the customer service team to see how swiftly the provider deals with customer issues. Find out what money management features are available and how much they’ve helped existing customers. Make an informed decision when opening your new account by reading our Co-op Bank Current Account reviews.

If you have a Current Account with the Co-op Bank, share your experience with others. Tell us how long you’ve had the account and whether it’s your main bank account. What are your favourite features of the account, and is there anything you feel could be improved? Have the money management features helped you understand budgeting better? Would you recommend the account to your family and friends? Write an honest Co-op Bank Current Account review today. Together, we can help people like you make better financial decisions.

The Co-operative Bank Current Account reviews (392)

Review of the The Co-operative Bank, Current Account:

Great underrated bank

5
Can’t fault Co operative bank. All communication has been great. Reviewed on: 25th January 2023

Everyday Extra packaged bank account is excellent.

5
Their Everyday Extra packaged bank account provides, in my opinion, unbeatable value for money in terms of the benefits it provides. Reviewed on: 6th March 2024

Always friendly & excellent.

5
Always friendly & excellent. Very competitive too Reviewed on: 4th March 2024

Excellent Customer service

5
Excellent Customer service from start to finish when opening an customer - easy to do with great communications from the bank Reviewed on: 22nd February 2024

I chose the Cooperative Bank

5
I chose the Cooperative Bank for it’s ethical stance and the fact it has a branch local to my home. I trust the Cooperative Bank to make ethical choices in its investments and the companies it supports. Reviewed on: 16th January 2024

Good bank but poor phone contact

3
I’ve used the Co-operative bank for years but recently trying to contact them on the phone sometimes takes hours and is very frustrating. Their online banking is good however and I can manage my money easily. Reviewed on: 16th January 2024

Avoid

1
Stay well away their banks are terrible. They can block your account without notice or reason and hold your money. Stay clear of Co-operative bank. 5 days now we have been without groceries because they won’t release my money. Had to send my child to school without dinner money. When I approached them, they blocked me on X and Facebook. I also rang them and begged for my own money for food for my family.. they told me they’ll see if they can send me some food and then changed their mind. The co-operative bank have taken away our basic human rights. Never trust them and always keep a rainy day ££ at home Reviewed on: 24th November 2023

Ethical

5
Ethical bank - I have never had any problems with my bank Reviewed on: 27th September 2023

Not the best!

3
The Co-operative has been a mainstay of my family for over a hundred years.For groceries,Banking,House insurance,Travel and car insurance. From my Grandparents,parents and myself and siblings.But for sometime now I have been disappointed with their service.I feel they are not trying hard enough for customers service. Reviewed on: 18th August 2023

bank

4
branch v helpful. contacting by phone still a nightmare but improving slowly. wait time 20min + Reviewed on: 18th August 2023

easy and transparent banking

5
easy to tansact and manage your finances online Reviewed on: 14th July 2023
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