Write a review

The Co-operative Bank: Current Account reviews

Name: Current Account
Rating: 4.1 (387 reviews)

View other The Co-operative Bank products

4.02

Based on 387 reviews, last reviewed 28th Feb 2025

600% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

5

Nice people always effortlessly efficient always go... Nice people always effortlessly efficient always go there. It’s Reviewed on: 28th February 2025

Latest lowest rating:

1

Appalling "cs". Appalling "cs". Takes forever to get an answer on phone, every time ! Reviewed on: 27th February 2025

Read all reviews See your review

About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

Learn why customers chose this account and how satisfied they’ve been so far. Read about their experiences with the customer service team to see how swiftly the provider deals with customer issues. Find out what money management features are available and how much they’ve helped existing customers. Make an informed decision when opening your new account by reading our Co-op Bank Current Account reviews.

If you have a Current Account with the Co-op Bank, share your experience with others. Tell us how long you’ve had the account and whether it’s your main bank account. What are your favourite features of the account, and is there anything you feel could be improved? Have the money management features helped you understand budgeting better? Would you recommend the account to your family and friends? Write an honest Co-op Bank Current Account review today. Together, we can help people like you make better financial decisions.

The Co-operative Bank Current Account reviews (387)

Review of the The Co-operative Bank, Current Account:

Coop bank is Empathy Central

Coop have been very helpful during times of financial hardship and being the victim of coercion Reviewed on: 27th February 2025

Consistently high level of service and help from always approachable staff

My local co-operative bank branch in Islington consistently provides not simply good service but also help and advice. I work in the third sector and the branch has been invaluable in helping me to ensure my clients retain as much financial independence as possible while at the same time keeping them safe from possible abuse. Reviewed on: 11th April 2023

Customer Services

Keep me informed and answer my calls promptly. Reviewed on: 8th April 2023

Perfect

Straightforward and has all you need!!! Reviewed on: 5th April 2023

Switching after 20 years

Not accessible enough in regards to customer care opening hours Worst App ever never updates quick enough and has no view of pending transactions App is constantly down for maintenance yet nothing changes Poor online service Starting to think they have very lax online security and could be getting hacked due the amount of times the app and online banking goes down Reviewed on: 3rd April 2023

not competitive poor rewards and interest

Bank was excellent but deteriorated in the past 10 years. Takes an hour or two to get through to customer services by telephone. Sometimes cut off. App ok. Compain and dismissed automatically and always "upheld" only still using as been with them for just short of 50 years. Interest rates deplorable compared to competition unlike previous. Sadly back to the days they were a piggy bank. What a shame. They need to get their act together. Can't always hide behind ethical banking to exploit customers by token interest and rewards. Reviewed on: 16th March 2023

Good ethnically

Contribute lots to community schemes Reviewed on: 14th March 2023

Good customer service

Worth considering for a current account, customer service is good and they do not appear to want to squeeze every penny out of you. Reviewed on: 11th March 2023

Does everything I need

Have been with Co-Operative Bank for a decade now. Never had any bother. They were helpful and compassionate when I was a victim of fraud last year. The app works well and my money has been handled fine. No causes for complaint in ten years. Would recommend. Reviewed on: 10th March 2023

Ethical and efficient bank

I moved my current account to the Cooperative Bank as it scored highly as an ethical bank. I have been very happy with the service. The ap is easy to use, staff are efficient and helpful. I pay a monthly fee for my current account and am very happy with the additional benefits particularly the annual holiday insurance and access to airport lounges. Reviewed on: 9th March 2023

Ethical Banking

The Co-operative bank puts ethical banking at the centre of its customer offering. Reviewed on: 9th March 2023

Do you have a different The Co-operative Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Student Account
from permanent tsb 0.00 from 0 reviews
Classic Account
from TSB 3.59 from 197 reviews
FlexDirect
from Nationwide 4.35 from 262 reviews

There's still more to see!

The Co-operative Bank has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub