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The Co-operative Bank: Current Account reviews

Name: Current Account
Rating: 4.13 (398 reviews)

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4.11

Based on 398 reviews, last reviewed 19th Jun 2025

13% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

5

I've used the co-op for years, they have helped me t... I've used the co-op for years, they have helped me through money troubles and always been there for me. They are ethical and stand for my own beliefs... Read more Reviewed on: 19th June 2025

Latest lowest rating:

1

Appalling "cs". Appalling "cs". Takes forever to get an answer on phone, every time ! Reviewed on: 27th February 2025

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About this product

The Co-operative Bank Current Account reviews (398)

Review of the The Co-operative Bank, Current Account:

Customer service

Can always get help and advice quickly either through online chat or over the phone. Fantastic customer service Reviewed on: 9th February 2020

Easiest banking experience

Before I was with co-op I got money taken out of my account/stolen and my old bank would never help. I’ve never had a bad experience and they’re always friendly and helpful. Reviewed on: 31st May 2023

Efficient ethical bank with helpful staff

The Cooperative Bank is one of the few ethical banks which is why we decided to join it many years ago. It has a user friendly app, making it easy to check accounts and move money. We pay an additional fee for our current account for which we get worldwide travel insurance, breakdown cover and access to airport lounges, all good perks. Reviewed on: 31st May 2023

Consistently high level of service and help from always approachable staff

My local co-operative bank branch in Islington consistently provides not simply good service but also help and advice. I work in the third sector and the branch has been invaluable in helping me to ensure my clients retain as much financial independence as possible while at the same time keeping them safe from possible abuse. Reviewed on: 11th April 2023

Customer Services

Keep me informed and answer my calls promptly. Reviewed on: 8th April 2023

Perfect

Straightforward and has all you need!!! Reviewed on: 5th April 2023

Switching after 20 years

Not accessible enough in regards to customer care opening hours Worst App ever never updates quick enough and has no view of pending transactions App is constantly down for maintenance yet nothing changes Poor online service Starting to think they have very lax online security and could be getting hacked due the amount of times the app and online banking goes down Reviewed on: 3rd April 2023

not competitive poor rewards and interest

Bank was excellent but deteriorated in the past 10 years. Takes an hour or two to get through to customer services by telephone. Sometimes cut off. App ok. Compain and dismissed automatically and always "upheld" only still using as been with them for just short of 50 years. Interest rates deplorable compared to competition unlike previous. Sadly back to the days they were a piggy bank. What a shame. They need to get their act together. Can't always hide behind ethical banking to exploit customers by token interest and rewards. Reviewed on: 16th March 2023

Good ethnically

Contribute lots to community schemes Reviewed on: 14th March 2023

Good customer service

Worth considering for a current account, customer service is good and they do not appear to want to squeeze every penny out of you. Reviewed on: 11th March 2023

Does everything I need

Have been with Co-Operative Bank for a decade now. Never had any bother. They were helpful and compassionate when I was a victim of fraud last year. The app works well and my money has been handled fine. No causes for complaint in ten years. Would recommend. Reviewed on: 10th March 2023

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