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The Co-operative Bank: Current Account reviews

Name: Current Account
Rating: 4.11 (375 reviews)

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4.01

Based on 375 reviews, last reviewed 10th Oct 2024

75% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

5

Customer service is a breath of fresh air Customer service is a breath of fresh air. UK based member of staff called me to go through setting up my account, recommended a linked saving accoun... Read more Reviewed on: 10th October 2024

Latest lowest rating:

1

I'm autistic and dyslexic I'm autistic and dyslexic and still… I'm autistic and dyslexic and still work full-time and been with coop many years. My tenancy was up 2 weeks ago a... Read more Reviewed on: 27th August 2024

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About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

Learn why customers chose this account and how satisfied they’ve been so far. Read about their experiences with the customer service team to see how swiftly the provider deals with customer issues. Find out what money management features are available and how much they’ve helped existing customers. Make an informed decision when opening your new account by reading our Co-op Bank Current Account reviews.

If you have a Current Account with the Co-op Bank, share your experience with others. Tell us how long you’ve had the account and whether it’s your main bank account. What are your favourite features of the account, and is there anything you feel could be improved? Have the money management features helped you understand budgeting better? Would you recommend the account to your family and friends? Write an honest Co-op Bank Current Account review today. Together, we can help people like you make better financial decisions.

The Co-operative Bank Current Account reviews (375)

Review of the The Co-operative Bank, Current Account:

Slow and limited

If you’re looking for a basic current account, this will work fine. I also like the friendly approach from the Co-op, and ethical status. However, phone hold times often get in the excess of 1 hour and there’s no other way to communicate. The app is very limited in what you can do, and everything is just slow. There’s also little perks to go alongside this current account. Reviewed on: 11th March 2024

Customer service is a breath of fresh air

Customer service is a breath of fresh air. UK based member of staff called me to go through setting up my account, recommended a linked saving account and a year later contacted me with a new higher rate saving account which she sorted over the phone. Really friendly. Completely different to my customer service experiences with other banks and businesses. Very happy to be banking with them, the only negative is the lack of physical branches (my nearest is quite far away). Reviewed on: 10th October 2024

I'm autistic and dyslexic

I'm autistic and dyslexic and still… I'm autistic and dyslexic and still work full-time and been with coop many years. My tenancy was up 2 weeks ago and the council found me a flat to move into so I spent all my money moving and that includes all my overdraft so I have no money until I'm paid in a week .I called the coop bank to tell them I've 1 pound in electric left and no food in until I'm paid Friday can I have 50 pounds to get electric and abit of food until Friday! They said no and said that I should go to a food bank and they may get me some electric somehow but they weren't sure.i put the phone down ! I'm sitting here hungry and 1.25 left In my emergency electric .coop bank I hate you and how you treat disabled people in a time of need .50 pounds for electric and food until I'm paid but you prefer me to die Reviewed on: 27th August 2024

I like their ethical policies and the customer servi...

I like their ethical policies and the customer service experience and online banking is good Reviewed on: 24th August 2024

Good value account with extras

My husband and I are very pleased with the Co-Operative Bank's Everyday Extra account. It does require a monthly deposit, but for £15 a month we get travel insurance, RAC roadside assistance and mobile phone insurance as well as small amounts of cashback. Very good value for money. Reviewed on: 23rd August 2024

It's a good bank account good bank very recommendabl...

It's a good bank account good bank very recommendable good Reviewed on: 1st August 2024

Easy to contact and respond promptly.

Easy to contact and respond promptly. Reviewed on: 16th June 2024

Excellent bank!

Excellent bank! Help people with poor credit records etc ! Ethicality too! Reviewed on: 30th May 2024

Great package of benefits

The current account offers a great package of benefits Reviewed on: 25th May 2024

Easy account and like their ethical banking.

Easy account and like their ethical banking. Helpful and polite customer service every time I have called. The only drawback I would say is the lack of high street branches but that seems like every bank at the moment. Reviewed on: 24th May 2024

Good to be alive

Not to bad difficult when a lot of customers are in Reviewed on: 24th May 2024

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