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Darlington Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.72 (628 reviews)

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4.80

Based on 628 reviews, last reviewed 2nd Mar 2025

32% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

82%

12%

Latest highest rating:

5

Mortgage cusromer Always helpful, good product, regular updates Reviewed on: 2nd March 2025

Latest lowest rating:

1

Keep 60k as for 95LTV is not good for tier 2 visa ho... Keep 60k as for 95LTV is not good for tier 2 visa holders. Reviewed on: 29th November 2024

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is an important step of the journey. Check out our Darlington Building Society mortgage reviews to learn what customers have to say about the lender.

Darlington Building Society is a mutual organisation, providing a range of mortgage products. Be confident that you understand the terms, conditions and interest rates before taking out a mortgage product. If you’re unsure, always contact the lender or an independent advisor.

Are you interested in Darlington Building Society mortgages? Gain valuable insight into the Society by reading the reviews on Smart Money People. Find out why customers chose Darlington Building Society and how satisfied they’ve been with their decision. Learn more about the team at Darlington Building Society and how supported borrowers have felt throughout their mortgage term. All of this and more can be found in our Darlington Building Society mortgage reviews.

Did you purchase your home with a Darlington Building Society mortgage? Share your experience with others by writing an honest review. Tell us what mortgage product you have and if you have been satisfied so far. Did you secure a mortgage with Darlington Building Society after struggling with other lenders? How well has the Society kept in touch with key mortgage news and changes? Would you recommend the lender to family and friends? Write a Darlington Building Society mortgage review today.

Darlington Building Society Mortgages reviews (628)

Review of the Darlington Building Society, Mortgages:

Wonderful service from warm people

Darlington Building Society have been my mortgage provider since 2020. All my interactions with the Society either by phone or online have been positive and enabling. The staff I have spoken with have been very professional and listened carefully to my needs. On a wider level the whole ethos of their fundamental purpose shines through in their communications via newsletter etc. I would wholeheartedly recommend them in a heartbeat. Reviewed on: 26th February 2025

In branch service review

Always been sufficient. Been customers for 35 years across both mortgages and savings. Reviewed on: 18th September 2024

DBS - Five Star Service Everytime.

Hi Darlington Building Society - yesterday I needed some urgent paperwork from DBS to confirm ownership of a property - I rang the number, actually spoke to a mortgage advisor 'Mandy' and she kindly sent over the documents whilst I was on the phone !! Amazing in itself to reach the first person who sorted it out immediately. Absolute first class service. I love DBS as they are person centred and understand the needs of the customer. THANK YOU SO MUCH MANDY Reviewed on: 12th September 2024

Flexibility in non standard situations, mortgage in...

Flexibility in non standard situations, mortgage in retirement , etc. Reviewed on: 7th September 2024

Your agent Cheryl Allan was very professional, kind...

Your agent Cheryl Allan was very professional, kind and courteous. The whole process was efficient, hassle free and smooth. Reviewed on: 4th September 2024

Excellent tailored solution provided

Rebecca our mortgage adviser was very helpful in taking us through what our options were after we had explained our situation. Reviewed on: 2nd September 2024

Ann, number 1 mortgage advisor!!

My mortgage advisor Ann from start to finish has been excellent! Answered all my emails with lighting speed. Very professional and personable which made the experience enjoyable! Reviewed on: 22nd August 2024

Excellent financial appraisal by Rebecca

Excellent financial appraisal by Rebecca extremely helpful and provided a wealth of helpful options. Put me at ease and dealt with my questions in a professional yet friendly way. Reviewed on: 21st August 2024

Ann Walpole is a credit to Darlington Building Socie...

Ann Walpole is a credit to Darlington Building Society, we have been dealing with Ann for many years, as well as being a very caring person with a lovely attitude she is very knowledgeable in her field of work. Also in her absence all other staff are very capable to take over the reins, all have the knowledge and are able to deal with any issues. We would not hesitate to contact Darlington Building Society if ever we need to. Reviewed on: 15th August 2024

Wonderful customer service from Rebecca today.

I have just spoken with Rebecca Russell and she has been super helpful. Currently looking to transfer my mortgage over to another property. So nice to have such great customer service which is rather rare these days. I’m excited now and less stressed after our conversation today so many thanks Darlington! Now just need to find the right property . Reviewed on: 8th August 2024

Blocked on-line mortgage a/c.

I attempted to go on-line to my Mortgage a/c but this was blocked after three attempt I contacted your Support department and spoke with Simon McCabe. He carefully and patiently took me through the procedure to un-block my account and for that I was extremely grateful to him for the manner in which he dealt with my problem. Well done to Simon McCabe Reviewed on: 3rd August 2024

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