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Darlington Building Society: Mortgages reviews

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4.83
Based on 907 reviews, last reviewed 1st Dec 2025
72% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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10%
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1%
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Latest highest rating:

5

Paula Marshall provided an excellent service, she re... Paula Marshall provided an excellent service, she responds to calls and messages promptly and couldn't be any more helpful Reviewed on: 1st December 2025
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Niki

Latest lowest rating:

1

Great experience with Darlington Building Society! Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recom... Read more Reviewed on: 17th April 2025
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Ricardo
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (907)

Mortgage review

5
Personal service and being able to ask for a balance and discuss your mortgage is a real plus. Three days Reviewed on: 25th September 2020
Mortgage customer's avatar
Mortgage customer

Excellent

5
Spoken to Cheryl Allen who was very professional and very helpful. When undertaking things off this nature we have many questions and she has helped me all the way. It is nice and rare to get this kind of service Andy Reviewed on: 24th September 2020
DBS Verified Member's avatar
DBS Verified Member

Mortgage review

5
Very straight forward "product switch" Reviewed on: 21st September 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Good service, will ring at a time to suit us, knowledgeable staff, friendly staff Reviewed on: 19th September 2020
Mortgage customer's avatar
Mortgage customer

Service was excellent

5
From start to finish service given by Cheryl Allan has been friendly and extremely helpful. Reviewed on: 18th September 2020
DBS Verified Member's avatar
DBS Verified Member

Mortgage review

5
Due to the current situtation, excellent customer service with review of mortgage via telephone Reviewed on: 17th September 2020
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Mortgage customer

Mortgage review

5
When sending new mortgage offers to customers that are coming to the end of their deal, please include what the new monthy payment will be for each option deal (at the time) Reviewed on: 14th September 2020
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Mortgage customer

Mortgage review

5
Service is always prompt. Uk based staff Reviewed on: 11th September 2020
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Mortgage customer

Mortgage review

4
Mortgage acceptance, Quick decision Reviewed on: 9th September 2020
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Mortgage customer

Mortgage review

5
Under the current circumstances the service provided has been very good Reviewed on: 8th September 2020
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Mortgage customer

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