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Darlington Building Society: Mortgages reviews

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4.84
Based on 902 reviews, last reviewed 8th Oct 2025
11% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
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2%
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1%
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Latest highest rating:

5

The staff were extremely helpful with helping sort a... The staff were extremely helpful with helping sort a last minute mortgage, particularly Linda, Louise and Sehreena. They went above and beyond to help... Read more Reviewed on: 8th October 2025
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Latest lowest rating:

1

Great experience with Darlington Building Society! Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recom... Read more Reviewed on: 17th April 2025
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Ricardo
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (902)

In branch service review

5
The whole process went well and the advisor was brilliant. Reviewed on: 29th July 2025

In branch service review

5
All the staff are extremely helpful, know their products and very pleasant too. Couldn't ask for me. Reviewed on: 29th July 2025

In branch service review

5
As older people it was not easy for us to find a lender for us to purchase our property despite a 50% deposit from us. A broker recommended Darlington as it has a reputation for looking at individual needs and attributes. We have had excellent assistance and service throughout - wonderful, helpful staff!. Reviewed on: 29th July 2025

In branch service review

5
I was given all the information I needed to make an informed decision in a clear way. Reviewed on: 29th July 2025

In branch service review

5
Very helpful and knowledgeable staff. Nothing is a trouble, great customer service. Reviewed on: 29th July 2025

An easy experienc

5
An easy experience with the mortgage advisor spending time to gather all the relevant information before offering advice. Reviewed on: 25th July 2025
duncan cardwell's avatar
duncan cardwell

A breath of fresh air...

5
Dealing with the Darlington is like a breath of fresh air, having had other mortgages with a range of lenders, Darlington is the one I have gone back to - and would do so again. They are people wo are dealing with people - and their company ethics are actually shared by the people who work for them - it's not just an advertising strap line. Our designated contact person Ann W has been absolutely amazing, going above and beyond to help us with the bureaucracy that has come from all the other people who you have to deal with when taking out a mortgage. She has been patient and kind and you cant ask for better. Reviewed on: 24th July 2025
Julie R's avatar
Julie R

On talking to the team, I found them to be very help...

5
On talking to the team, I found them to be very helpful. When talking to Paula, her help and advice was superb. All telephone appointments were met on time and nothing was too much trouble. Reviewed on: 19th July 2025
Rupert F's avatar
Rupert F

Paula was cordial but thorough and searching in asce...

5
Paula was cordial but thorough and searching in ascertaining relevant facts. This was done in a relaxed atmosphere. in a pleasant office. Our meeting could not have been more professional. Thank you. Reviewed on: 15th July 2025
Robin McDonald 's avatar
Robin McDonald

Ann the mortgage advisor could not be more helpful o...

5
Ann the mortgage advisor could not be more helpful of what we wanted to know excellent customer service Reviewed on: 1st July 2025
Neil T's avatar
Neil T

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