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Darlington Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (898 reviews)

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4.84

Based on 898 reviews, last reviewed 20th Aug 2025

91% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

10%

Latest highest rating:

5

All of your staff are very professional and polite why All of your staff are very professional and polite why Reviewed on: 20th August 2025

Latest lowest rating:

1

Great experience with Darlington Building Society! Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recom... Read more Reviewed on: 17th April 2025

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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (898)

Easy to talk too and excellent service

Easy to talk too and excellent service Reviewed on: 23rd May 2025

My experience has been brilliant, Paula has helped m...

My experience has been brilliant, Paula has helped me out every time I had a question or needed assistance. Reviewed on: 19th May 2025

easy, simple and quick!

easy, simple and quick! took the stress out of the mortgage shopping. Reviewed on: 12th May 2025

Mortgage question answered quickly and very clearly

I asked a question about my mortgage and received a comprehensive and very informative reply swiftly by return. It is very much appreciated. Reviewed on: 8th May 2025

had a meeting today with a lovely lady paula, she wa...

had a meeting today with a lovely lady paula, she was so helpful explained really clearly and talked us through the the whole process., thank you very much paula for a very pleasant experience Reviewed on: 7th May 2025

Easy Process!

Made buying our first property easy. Great communication from the team. Reviewed on: 30th April 2025

Mortgage Application

We recently used a mortgage advisor (Paula) from Darlington Building Society and couldn’t be happier with the service we received. From start to finish, the process was smooth, professional, and reassuring. Paula was incredibly knowledgeable, taking the time to explain all of our options in clear, straightforward terms and making sure we felt comfortable at every step. Reviewed on: 25th April 2025

Being a member of a Society not just a client

Darlington Building Society staff have always treated me very much as a person rather than primarily as a source of income. During the mortgage application procedure, their advisor made sure I had the product that was exactly right for my family and our circumstances. Now, we are nearly 5 years into our financial relationship and I have always appreciated the human person-centred approach that the society's staff have shown whenever I have had need to contact them. The staff have always made me feel truly like a member of the Society rather than just a client. Reviewed on: 23rd April 2025

In branch service review

Thought id need ID to open an account but needed and an appointment for this. Hadn't seen anything online regarding appointments there. Opened a/c online in branch helpful staff. Reviewed on: 23rd April 2025

Very helpful and keep you informed when fixed rate c...

Very helpful and keep you informed when fixed rate coming to an end. Offer competitive deals to existing customers Reviewed on: 22nd April 2025

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