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Darlington Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (907 reviews)

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4.84

Based on 907 reviews, last reviewed 1st Dec 2025

58% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

10%

Latest highest rating:

5

Paula Marshall provided an excellent service, she re... Paula Marshall provided an excellent service, she responds to calls and messages promptly and couldn't be any more helpful Reviewed on: 1st December 2025

Latest lowest rating:

1

Great experience with Darlington Building Society! Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recom... Read more Reviewed on: 17th April 2025

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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (907)

An easy experienc

An easy experience with the mortgage advisor spending time to gather all the relevant information before offering advice. Reviewed on: 25th July 2025

A breath of fresh air...

Dealing with the Darlington is like a breath of fresh air, having had other mortgages with a range of lenders, Darlington is the one I have gone back to - and would do so again. They are people wo are dealing with people - and their company ethics are actually shared by the people who work for them - it's not just an advertising strap line. Our designated contact person Ann W has been absolutely amazing, going above and beyond to help us with the bureaucracy that has come from all the other people who you have to deal with when taking out a mortgage. She has been patient and kind and you cant ask for better. Reviewed on: 24th July 2025

On talking to the team, I found them to be very help...

On talking to the team, I found them to be very helpful. When talking to Paula, her help and advice was superb. All telephone appointments were met on time and nothing was too much trouble. Reviewed on: 19th July 2025

Paula was cordial but thorough and searching in asce...

Paula was cordial but thorough and searching in ascertaining relevant facts. This was done in a relaxed atmosphere. in a pleasant office. Our meeting could not have been more professional. Thank you. Reviewed on: 15th July 2025

Ann the mortgage advisor could not be more helpful o...

Ann the mortgage advisor could not be more helpful of what we wanted to know excellent customer service Reviewed on: 1st July 2025

A Very Positive Experience

Cheryl was efficient, helpful and approachable throughout the process. Made me feel very much at ease. Thankyou. Reviewed on: 28th June 2025

I can't recommend DBS enough , first class service a...

I can't recommend DBS enough , first class service as always... I've just recently renewed my mortgage with DBS saving a unbelievable ££230 per month thanks to both Brian and Paula Reviewed on: 24th June 2025

Customer Service at its best!

Suzanne Eccleston explained all that I needed to know regarding switching mortgages in a clear and concise manner. She was friendly and helpful and put me at ease. I have to say that since getting our Mortgage from you in 2016 I have found my few interactions with your staff to be easy and they are all so friendly and helpful. Keep it up Reviewed on: 21st June 2025

My mortgage advisor was very personable and helpful...

My mortgage advisor was very personable and helpful but would have liked to have met face to face in the first instance. Reviewed on: 29th May 2025

Easy to talk too and excellent service

Easy to talk too and excellent service Reviewed on: 23rd May 2025

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