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Darlington Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (970 reviews)

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4.77

Based on 970 reviews, last reviewed 3rd Sep 2026

38% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

First Time Buyer - Ann I honestly cannot recommend Ann enough. I came to her after a previous experience with another mortgage advisor had left me feeling hopeless and convi... Read more Reviewed on: 3rd September 2026

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026

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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (970)

i didn't need mortgage so have no experience to give

i didn't need mortgage so have no experience to give Reviewed on: 28th March 2026

Excellent service.

The communication between us as a first time buyer who are over 60 years old was excellent. The process was not too difficult as we previously thought. We are delighted Darlington are our provider. Reviewed on: 28th March 2026

Darlington care about you and are a wonderful company

Darlington have been amazing, great service, great to speak to. We wouldn't move our mortgage to any other lender. Anyone looking for a mortgage should give the Darlington a call, you wouldn't regret it. Reviewed on: 28th March 2026

Good advicer a year ago, the lady we dea...

Arranged a mortgage over a year ago, the lady we dealt with was brilliant, kept informed and explained everything in an easier to understand way, she became more of a sort of friend in the end and hope she is still there Reviewed on: 27th March 2026

All good, happy to help, good customer service

All good, happy to help, good customer service Reviewed on: 18th March 2026

Excellent service by the team Darlington building so...

Excellent service by the team Darlington building society Reviewed on: 18th March 2026

Excellent

Lady was very helpful on the phone Reviewed on: 12th March 2026

Ann was an absolute pleasure to work with, she has g...

Ann was an absolute pleasure to work with, she has gone above and beyond sorting out our mortgage products for us. She has always kept us in the loop and has listened attentively every step of the way. I would 100% recommend Darlington to anyone, and I hope they have the pleasure of working with someone like Ann! Reviewed on: 10th March 2026

Best customer service and great rates

Everyone I’ve spoken to has been really helpful and when you call you actually get through to someone straight away! Very unlike other banks but as a customer I really appreciate it. Really impressed with their rates too. Reviewed on: 3rd March 2026

Mortgage

Just got a mortgage from you I find it took a long time for mortgage to go through different people Reviewed on: 28th February 2026

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