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Darlington Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (965 reviews)

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4.77

Based on 965 reviews, last reviewed 30th Jun 2026

68% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

10/10 service Very easy to speak to customer services. Provided with the right mortgage with ease Reviewed on: 30th June 2026

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026

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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (965)

Excellent service by the team Darlington building so...

Excellent service by the team Darlington building society Reviewed on: 18th March 2026

Excellent

Lady was very helpful on the phone Reviewed on: 12th March 2026

Ann was an absolute pleasure to work with, she has g...

Ann was an absolute pleasure to work with, she has gone above and beyond sorting out our mortgage products for us. She has always kept us in the loop and has listened attentively every step of the way. I would 100% recommend Darlington to anyone, and I hope they have the pleasure of working with someone like Ann! Reviewed on: 10th March 2026

Best customer service and great rates

Everyone I’ve spoken to has been really helpful and when you call you actually get through to someone straight away! Very unlike other banks but as a customer I really appreciate it. Really impressed with their rates too. Reviewed on: 3rd March 2026

Mortgage

Just got a mortgage from you I find it took a long time for mortgage to go through different people Reviewed on: 28th February 2026

A mortgage at my age

I was desperate to find a mortgage because of my age however I finally got it from Darlington, from day one they have treated me fairly and with respect I would recommend them if anyone were to ask. Reviewed on: 28th February 2026

Mortgage Property Transfer and Investment Enquiry

When contacting DBS, I found it quick and easy to get the person I needed to talk to and I got the information and product requested. It was evident, as an outcome of discussion, that the person was knowlegeable and able to assist me, which they did. Reviewed on: 28th February 2026

Superb service,very quick decision

Superb service,very quick decision Reviewed on: 27th February 2026

I had never heard of the Darlington building society...

I had never heard of the Darlington building society until they were recommended by our broker. Their service cannot be faulted. The communication and updates are regular and reassuring Reviewed on: 27th February 2026

Exceptional service

I would like to start by saying that I have always found Darlington Building Society to be professional, helpful, and supportive. Whenever I speak to your team by phone, my queries are handled efficiently and courteously, which I truly appreciate. I would, however, like to share some constructive feedback regarding your digital service. On several occasions, I have submitted queries online but unfortunately did not receive a response. As a result, I have had to follow up and resolve the matter by phone each time. While your telephone support is excellent, it would be very helpful if online enquiries were responded to more consistently, as this would save time and improve the overall customer experience. In addition, I would like to state that digital statements should be free of charge as it is important for customer convenience and fairness. Overall, I value the service you provide and hope this feedback helps strengthen what is already a positive customer experience. Reviewed on: 27th February 2026

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