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Darlington Building Society: Mortgages reviews

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4.81
Based on 643 reviews, last reviewed 31st Mar 2025
100% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
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Latest highest rating:

5

Phone calls answered promptly and curteously - usual... Phone calls answered promptly and curteously - usually answered within a minute. Helpful, friendly and knowledgable..a pleasure doing business with th... Read more Reviewed on: 31st March 2025
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DonF

Latest lowest rating:

1

Keep 60k as for 95LTV is not good for tier 2 visa ho... Keep 60k as for 95LTV is not good for tier 2 visa holders. Reviewed on: 29th November 2024
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Mathess J
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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is an important step of the journey. Check out our Darlington Building Society mortgage reviews to learn what customers have to say about the lender.

Darlington Building Society is a mutual organisation, providing a range of mortgage products. Be confident that you understand the terms, conditions and interest rates before taking out a mortgage product. If you’re unsure, always contact the lender or an independent advisor.

Are you interested in Darlington Building Society mortgages? Gain valuable insight into the Society by reading the reviews on Smart Money People. Find out why customers chose Darlington Building Society and how satisfied they’ve been with their decision. Learn more about the team at Darlington Building Society and how supported borrowers have felt throughout their mortgage term. All of this and more can be found in our Darlington Building Society mortgage reviews.

Did you purchase your home with a Darlington Building Society mortgage? Share your experience with others by writing an honest review. Tell us what mortgage product you have and if you have been satisfied so far. Did you secure a mortgage with Darlington Building Society after struggling with other lenders? How well has the Society kept in touch with key mortgage news and changes? Would you recommend the lender to family and friends? Write a Darlington Building Society mortgage review today.

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Darlington Building Society Mortgages reviews (643)

Excellent tailored solution provided

5
Rebecca our mortgage adviser was very helpful in taking us through what our options were after we had explained our situation. Reviewed on: 2nd September 2024
Robin Wood's avatar
Robin Wood

Ann, number 1 mortgage advisor!!

5
My mortgage advisor Ann from start to finish has been excellent! Answered all my emails with lighting speed. Very professional and personable which made the experience enjoyable! Reviewed on: 22nd August 2024
Nick's avatar
Nick

Excellent financial appraisal by Rebecca

5
Excellent financial appraisal by Rebecca extremely helpful and provided a wealth of helpful options. Put me at ease and dealt with my questions in a professional yet friendly way. Reviewed on: 21st August 2024
Ruth L's avatar
Ruth L

Ann Walpole is a credit to Darlington Building Socie...

5
Ann Walpole is a credit to Darlington Building Society, we have been dealing with Ann for many years, as well as being a very caring person with a lovely attitude she is very knowledgeable in her field of work. Also in her absence all other staff are very capable to take over the reins, all have the knowledge and are able to deal with any issues. We would not hesitate to contact Darlington Building Society if ever we need to. Reviewed on: 15th August 2024
Cassie's avatar
Cassie

Wonderful customer service from Rebecca today.

5
I have just spoken with Rebecca Russell and she has been super helpful. Currently looking to transfer my mortgage over to another property. So nice to have such great customer service which is rather rare these days. I’m excited now and less stressed after our conversation today so many thanks Darlington! Now just need to find the right property . Reviewed on: 8th August 2024
Susie B's avatar
Susie B

Blocked on-line mortgage a/c.

5
I attempted to go on-line to my Mortgage a/c but this was blocked after three attempt I contacted your Support department and spoke with Simon McCabe. He carefully and patiently took me through the procedure to un-block my account and for that I was extremely grateful to him for the manner in which he dealt with my problem. Well done to Simon McCabe Reviewed on: 3rd August 2024
Harold D's avatar
Harold D

More than 10 years a customer, still happy

5
We have been a customer of the Darlington Building Society for 10 years, in which time we have always been treated with respect, with understanding and with a clear desire to achieve the best outcome for us, the customer. Through a myriad of life events and situations, including more complex working arrangements, salary and currency differences, we have always been able to find a solution, together. Our experiences have ensured we never looked for another provider, which would usually be the wrong thing to do, but our faith in the Darlington means we see this as a partnership as much as a business deal. Reviewed on: 2nd August 2024
Carl's avatar
Carl

In branch service review

4
When I rang to find out about a new fixed rate deal everything was explained clearly. There was no facts and figures to try to get my head around, just a simple and easyily understandable product explanation. Reviewed on: 31st July 2024
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Verified Member

In branch service review

5
Staff were friendly and engaging. Reviewed on: 31st July 2024
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Verified Member

A huge shout out to Cheryl Allen

5
A huge shout out to Cheryl Allen, our mortgage advisor at Darlington Building Society for helping and guiding is along each step. Cheryl has been really great. Also, thanks to Anna for promptly answer our questions, whenever required. Reviewed on: 27th July 2024
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Beenish

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