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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.82
Based on 957 reviews, last reviewed 26th Apr 2026
136% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

From the initial application to completion was just... From the initial application to completion was just about 6 weeks Reviewed on: 26th April 2026
B j's avatar
B j

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (957)

Cannot thank the team enough!

5
Spoke with Paula who has helped me step by step through my transfer of equity and she was patient and understanding along with the rest of the team who did everything they could to assist me, I am over the moon with my outcome and cannot thank the team enough! Reviewed on: 6th August 2025
Kyra B's avatar
Kyra B

Paula was really helpful, polite and supportive

5
Paula was really polite, very helpful and supported me through the whole process. She helped me every step of the way going above and beyond to get my mortgage approved. Reviewed on: 5th August 2025
Kelly m's avatar
Kelly m

Mortgage Advice & Application

5
We applied for a single owner joint borrower mortgage to support our son buying his home . The Mortgage Adviser Ann Walpole was excellent throughout the process. It was not just the quality of advice provided and the service , it was the fact that Ann demonstrated real empathy & went the extra mile to ensure that the mortgage was in place to allow our son to purchase his home. Reviewed on: 29th July 2025
Charles C's avatar
Charles C

In branch service review

5
Your mortgage staff are very helpful and went the extra mile to reassure us that changes would be made in a timely manner. Reviewed on: 29th July 2025

In branch service review

5
Helpful staff, good level of communication, fully explained every option. Reviewed on: 29th July 2025

In branch service review

5
The whole process went well and the advisor was brilliant. Reviewed on: 29th July 2025

In branch service review

5
All the staff are extremely helpful, know their products and very pleasant too. Couldn't ask for me. Reviewed on: 29th July 2025

In branch service review

5
As older people it was not easy for us to find a lender for us to purchase our property despite a 50% deposit from us. A broker recommended Darlington as it has a reputation for looking at individual needs and attributes. We have had excellent assistance and service throughout - wonderful, helpful staff!. Reviewed on: 29th July 2025

In branch service review

5
I was given all the information I needed to make an informed decision in a clear way. Reviewed on: 29th July 2025

In branch service review

5
Very helpful and knowledgeable staff. Nothing is a trouble, great customer service. Reviewed on: 29th July 2025

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