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Darlington Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.76 (804 reviews)

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4.84

Based on 804 reviews, last reviewed 9th Apr 2025

1033% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

A real understanding of community values I have had a mortgage with the society for many years. During this time I have switched mortgage deals a number of times to other products provided by... Read more Reviewed on: 9th April 2025

Latest lowest rating:

2

Dissatisfied I always rated darlington high but I've never missed one payment and when I ask for a small amount to generate my kitchen because of my age I was deni... Read more Reviewed on: 7th April 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is an important step of the journey. Check out our Darlington Building Society mortgage reviews to learn what customers have to say about the lender.

Darlington Building Society is a mutual organisation, providing a range of mortgage products. Be confident that you understand the terms, conditions and interest rates before taking out a mortgage product. If you’re unsure, always contact the lender or an independent advisor.

Are you interested in Darlington Building Society mortgages? Gain valuable insight into the Society by reading the reviews on Smart Money People. Find out why customers chose Darlington Building Society and how satisfied they’ve been with their decision. Learn more about the team at Darlington Building Society and how supported borrowers have felt throughout their mortgage term. All of this and more can be found in our Darlington Building Society mortgage reviews.

Did you purchase your home with a Darlington Building Society mortgage? Share your experience with others by writing an honest review. Tell us what mortgage product you have and if you have been satisfied so far. Did you secure a mortgage with Darlington Building Society after struggling with other lenders? How well has the Society kept in touch with key mortgage news and changes? Would you recommend the lender to family and friends? Write a Darlington Building Society mortgage review today.

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Darlington Building Society Mortgages reviews (804)

A real understanding of community values

I have had a mortgage with the society for many years. During this time I have switched mortgage deals a number of times to other products provided by the society. I have found the process pretty straight forward to do on my own using the website and through discussion with a member of the customer service team. In the past I have fallen into arrears with my mortgage due to a change in circumstances and whilst I buried my head in the sand for sometime as I was afraid of the repercussions of doing so when I eventually came up for air and spoke to the team about it I found them to be empathic in dealing with and helping me to get back on track which ultimately avoided me losing my family home. I am eternally grateful for the compassion shown to me by the society during this difficult period. I’m not sure I would have been helped to stay in my home by the bigger lenders! Keep up the great work Darlington Building Society. A local company with a real understanding of community. Reviewed on: 9th April 2025

Very quick process and always willing to help.

Very quick process and always willing to help. Reviewed on: 9th April 2025

Helpful staff

Easy to get through on telephone and staff so helpful and kind. Every time I have phoned staff always seem to have the answers and do not pass me to another person. Reviewed on: 9th April 2025

Darlington Building Society is our mortgage provider.

Darlington Building Society is our mortgage provider. And honestly, I don't know what we would have without them. They provided us with the mortgage we needed to buy our bungalow, which gave us a roof over heads! They have looked after since, with renewal quotes at excellent interest rates! We would highly recommend Darlington Building Society for customer service, product availability, knowledgeable staff and being there for us! Thank you Darlington Reviewed on: 9th April 2025

Great customer service

Customer service is easy to contact and talk to, good communication and generally good service Reviewed on: 9th April 2025

great customer service..

have been given great service every time i had an enquiry,service staff always very polite and knowledgable Reviewed on: 9th April 2025

As a first time buyer nearly 4 years ago I have had...

As a first time buyer nearly 4 years ago I have had a great experience with Darlington! Great customer service, quick responses and consistent communication! Reviewed on: 9th April 2025

Darlington asking for the Inns and Outs of a fart

When my wife and I applied for a mortgage via a mortgage broker, Darlington took a long time to make a descision to lend. They were quibbling over a £50 catalogue account that they wanted to be cleared before they would lend. ( Andwe have a joint income of over £100k) We had to remortgage with Darlington a second time , only because our solcitor forgot to register our New Build House in our names by the time the 2 year fixed rate expired. We could not use the whole market at the time becasue of that. Otherwise we would have got a much cheaper rate elsewhere. Reviewed on: 9th April 2025

Very happy with the product I have and efficient ser...

Very happy with the product I have and efficient service received. Reviewed on: 9th April 2025

Okay service

The online site and correspondence has been fine but I do think the rate I pay is a bit high but I agreed it so it is what it is. Hopefully I will get a more competitive rate on renewal. Reviewed on: 9th April 2025

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