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Darlington Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (965 reviews)

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4.77

Based on 965 reviews, last reviewed 30th Jun 2026

68% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

10/10 service Very easy to speak to customer services. Provided with the right mortgage with ease Reviewed on: 30th June 2026

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026

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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (965)

10/10 service

Very easy to speak to customer services. Provided with the right mortgage with ease Reviewed on: 30th June 2026

Telephone appointment to discuss mortgage options.

Paula very good and informative, explained everything clearly and answered any questions positively. Friendly and very professional. Reviewed on: 29th June 2026

High standards of genuine customer service.

Rarely do you experience such high standards of genuine customer service these days. The whole process of our mortgage application from the start has been great. Our mortgage adviser Ann W. was fantastic, going above and beyond to help meet our preferred completion date, Thank you very much. Reviewed on: 15th June 2026

transfer of equity.

Paula is always on the other end of the phone/email addressing any concerns I have. She has been friendly, helpful and supportive throughout the whole experience. Reviewed on: 12th June 2026

Very kind, supportive customer service!

Very kind, supportive customer service! Kept in touch with relevant information. Reviewed on: 5th June 2026

Mortgages department review

I have spoken with Paula and Cheryl in the mortgages team and could not have been treated any better. Their professionalism, friendliness and knowledge is superb and I couldn't be happier with the service I've received. Thank You!!!! Reviewed on: 5th June 2026

It has been awesome and amazing.

It has been awesome and amazing. They have been prompt and supportive..So happy to have them has my solution bearer. Reviewed on: 16th May 2026

Great service

Great service, very supportive and helpful Reviewed on: 13th May 2026

From the initial application to completion was just...

From the initial application to completion was just about 6 weeks Reviewed on: 26th April 2026

The whole process was incredibly straightforward

The whole process was incredibly straightforward, and I genuinely felt like a valued customer rather than just a number; which is sadly quite rare these days. Ann’s advice was excellent, and she made sure we had all the information we needed to make a confident, informed decision. I highly recommend. Reviewed on: 23rd April 2026

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