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Darlington Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (907 reviews)

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4.84

Based on 907 reviews, last reviewed 1st Dec 2025

58% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

10%

Latest highest rating:

5

Paula Marshall provided an excellent service, she re... Paula Marshall provided an excellent service, she responds to calls and messages promptly and couldn't be any more helpful Reviewed on: 1st December 2025

Latest lowest rating:

1

Great experience with Darlington Building Society! Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recom... Read more Reviewed on: 17th April 2025

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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (907)

Paula Marshall provided an excellent service, she re...

Paula Marshall provided an excellent service, she responds to calls and messages promptly and couldn't be any more helpful Reviewed on: 1st December 2025

Frustrating at times.

Frustrating at times. Difficult to contact specific people who don’t ring back Reviewed on: 17th November 2025

Mortgage Adviser (Paula) answered all of my questions.

Mortgage Adviser (Paula) answered all of my questions and provided extra and relevant information. After speaking with her, I feel confident regarding moving to a new property should I decide to do so. A follow-up email was received confirming the information gained during our earlier phone conversation. Reviewed on: 28th October 2025

Great customer service

Customer service was outstanding when obtaining original mortgage and then moving to a new property. Very quick responses and friendly people. Cheryl in particular was amazing! Reviewed on: 23rd October 2025

Thank you, Paula, for your excellent support

My wife and I have recently had the pleasure of dealing with Paula Marshall regarding our BTL mortgage application, and I could not be more pleased or impressed with the outstanding service we received. Paula has demonstrated high levels of professionalism, coupled with a very much appreciated personal attentiveness. She has been incredibly responsive, efficient, and helpful throughout the process. Paula's communication has been clear and prompt; she has taken the time to clarify any questions I have posed in what has been a new experience for us and has kept us informed at every stage, ensuring everything progressed smoothly. It has been reassuring to know our application was in capable hands. Paula’s approachable manner and attention to detail made what could have been a stressful process much easier. This level of one-to-one personal attention is unusual in this 'virtual age' but it is very much welcomed. Thank you, Paula, for your excellent support and customer care — a true credit to Darlington Building Society! Reviewed on: 22nd October 2025

The staff were extremely helpful with helping sort a...

The staff were extremely helpful with helping sort a last minute mortgage, particularly Linda, Louise and Sehreena. They went above and beyond to help sort last minute complications from my solicitors. Reviewed on: 8th October 2025

We was a bit unsure whether to apply for additional...

We was a bit unsure whether to apply for additional funds for home improvements or just sell up and move after initially applying for additional funds we changed our minds .Paula Marshall was absolutely brilliant with us she was very understanding and very patient and not at all bothered by our indecision even though we had clearly wasted her time. Reviewed on: 2nd October 2025

Locked out of system

Very helpful after getting locked out of my account. Simon McCabe was very helpful in getting me back in. Reviewed on: 2nd October 2025

Excellent Service all around

I have always found them to be helpful and informative Reviewed on: 16th September 2025

All of your staff are very professional and polite why

All of your staff are very professional and polite why Reviewed on: 20th August 2025

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