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Darlington Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (902 reviews)

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4.84

Based on 902 reviews, last reviewed 8th Oct 2025

11% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

10%

Latest highest rating:

5

The staff were extremely helpful with helping sort a... The staff were extremely helpful with helping sort a last minute mortgage, particularly Linda, Louise and Sehreena. They went above and beyond to help... Read more Reviewed on: 8th October 2025

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Latest lowest rating:

1

Great experience with Darlington Building Society! Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recom... Read more Reviewed on: 17th April 2025

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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (902)

Mortgage Application

We recently used a mortgage advisor (Paula) from Darlington Building Society and couldn’t be happier with the service we received. From start to finish, the process was smooth, professional, and reassuring. Paula was incredibly knowledgeable, taking the time to explain all of our options in clear, straightforward terms and making sure we felt comfortable at every step. Reviewed on: 25th April 2025

Being a member of a Society not just a client

Darlington Building Society staff have always treated me very much as a person rather than primarily as a source of income. During the mortgage application procedure, their advisor made sure I had the product that was exactly right for my family and our circumstances. Now, we are nearly 5 years into our financial relationship and I have always appreciated the human person-centred approach that the society's staff have shown whenever I have had need to contact them. The staff have always made me feel truly like a member of the Society rather than just a client. Reviewed on: 23rd April 2025

In branch service review

Thought id need ID to open an account but needed and an appointment for this. Hadn't seen anything online regarding appointments there. Opened a/c online in branch helpful staff. Reviewed on: 23rd April 2025

Very helpful and keep you informed when fixed rate c...

Very helpful and keep you informed when fixed rate coming to an end. Offer competitive deals to existing customers Reviewed on: 22nd April 2025

Seamless!

Seamless, with helpful newsletters sent out regularly. Reviewed on: 22nd April 2025

The personal touch is second to none.

The personal touch is second to none. My mortgage experience was made all the smoother and with minimal stress from the mortgage team. They assisted me way over and beyond what was expected of them. 100% recommend Darlington BS. Reviewed on: 22nd April 2025

Excellent support from outside the UK

We had to deal with Darlington from abroad to rearrange a buy to let mortgage, and they made the task stress-free. Their customer service was easy to navigate and excellent support. Reviewed on: 21st April 2025

Very helpful and understanding

We found Darlington Building Society very helpful with our situation and we're great in supplying us with a great mortgage. Also so easy to renew after our two year fixed rate was up. They gave plenty of options, fully recommend. Reviewed on: 20th April 2025

Great buy to let mortgage

I've had this buy to let mortgage for many years, very pleased with product which is reviewed every 2 years, and customer service is excellent Reviewed on: 19th April 2025

Mortgage

Looking at mortgage product needed to purchase my flat, the best option for me was Darlington Building society. A really good website and portal. Very happy with the service provided to date. I would recommend Dalington to family and friends. Reviewed on: 19th April 2025

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