Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.77
Based on 965 reviews, last reviewed 30th Jun 2026
68% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

10/10 service Very easy to speak to customer services. Provided with the right mortgage with ease Reviewed on: 30th June 2026
G H's avatar
G H

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
LH's avatar
LH
Visit provider site Read all reviews Write a review

About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Review Darlington Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Darlington Building Society Mortgages reviews (965)

Mortgage Advice & Application

5
We applied for a single owner joint borrower mortgage to support our son buying his home . The Mortgage Adviser Ann Walpole was excellent throughout the process. It was not just the quality of advice provided and the service , it was the fact that Ann demonstrated real empathy & went the extra mile to ensure that the mortgage was in place to allow our son to purchase his home. Reviewed on: 29th July 2025
Charles C's avatar
Charles C

In branch service review

5
Your mortgage staff are very helpful and went the extra mile to reassure us that changes would be made in a timely manner. Reviewed on: 29th July 2025

In branch service review

5
Helpful staff, good level of communication, fully explained every option. Reviewed on: 29th July 2025

In branch service review

5
The whole process went well and the advisor was brilliant. Reviewed on: 29th July 2025

In branch service review

5
All the staff are extremely helpful, know their products and very pleasant too. Couldn't ask for me. Reviewed on: 29th July 2025

In branch service review

5
As older people it was not easy for us to find a lender for us to purchase our property despite a 50% deposit from us. A broker recommended Darlington as it has a reputation for looking at individual needs and attributes. We have had excellent assistance and service throughout - wonderful, helpful staff!. Reviewed on: 29th July 2025

In branch service review

5
I was given all the information I needed to make an informed decision in a clear way. Reviewed on: 29th July 2025

In branch service review

5
Very helpful and knowledgeable staff. Nothing is a trouble, great customer service. Reviewed on: 29th July 2025

An easy experienc

5
An easy experience with the mortgage advisor spending time to gather all the relevant information before offering advice. Reviewed on: 25th July 2025
duncan cardwell's avatar
duncan cardwell

A breath of fresh air...

5
Dealing with the Darlington is like a breath of fresh air, having had other mortgages with a range of lenders, Darlington is the one I have gone back to - and would do so again. They are people wo are dealing with people - and their company ethics are actually shared by the people who work for them - it's not just an advertising strap line. Our designated contact person Ann W has been absolutely amazing, going above and beyond to help us with the bureaucracy that has come from all the other people who you have to deal with when taking out a mortgage. She has been patient and kind and you cant ask for better. Reviewed on: 24th July 2025
Julie R's avatar
Julie R

Do you have a different Darlington Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Darlington Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill