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Darlington Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (965 reviews)

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4.77

Based on 965 reviews, last reviewed 30th Jun 2026

68% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

10/10 service Very easy to speak to customer services. Provided with the right mortgage with ease Reviewed on: 30th June 2026

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026

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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (965)

On talking to the team, I found them to be very help...

On talking to the team, I found them to be very helpful. When talking to Paula, her help and advice was superb. All telephone appointments were met on time and nothing was too much trouble. Reviewed on: 19th July 2025

Paula was cordial but thorough and searching in asce...

Paula was cordial but thorough and searching in ascertaining relevant facts. This was done in a relaxed atmosphere. in a pleasant office. Our meeting could not have been more professional. Thank you. Reviewed on: 15th July 2025

Ann the mortgage advisor could not be more helpful o...

Ann the mortgage advisor could not be more helpful of what we wanted to know excellent customer service Reviewed on: 1st July 2025

A Very Positive Experience

Cheryl was efficient, helpful and approachable throughout the process. Made me feel very much at ease. Thankyou. Reviewed on: 28th June 2025

I can't recommend DBS enough , first class service a...

I can't recommend DBS enough , first class service as always... I've just recently renewed my mortgage with DBS saving a unbelievable ££230 per month thanks to both Brian and Paula Reviewed on: 24th June 2025

Customer Service at its best!

Suzanne Eccleston explained all that I needed to know regarding switching mortgages in a clear and concise manner. She was friendly and helpful and put me at ease. I have to say that since getting our Mortgage from you in 2016 I have found my few interactions with your staff to be easy and they are all so friendly and helpful. Keep it up Reviewed on: 21st June 2025

My mortgage advisor was very personable and helpful...

My mortgage advisor was very personable and helpful but would have liked to have met face to face in the first instance. Reviewed on: 29th May 2025

Easy to talk too and excellent service

Easy to talk too and excellent service Reviewed on: 23rd May 2025

My experience has been brilliant, Paula has helped m...

My experience has been brilliant, Paula has helped me out every time I had a question or needed assistance. Reviewed on: 19th May 2025

easy, simple and quick!

easy, simple and quick! took the stress out of the mortgage shopping. Reviewed on: 12th May 2025

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