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Darlington Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (970 reviews)

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4.77

Based on 970 reviews, last reviewed 3rd Sep 2026

38% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

First Time Buyer - Ann I honestly cannot recommend Ann enough. I came to her after a previous experience with another mortgage advisor had left me feeling hopeless and convi... Read more Reviewed on: 3rd September 2026

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026

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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (970)

Customer Service at its best!

Suzanne Eccleston explained all that I needed to know regarding switching mortgages in a clear and concise manner. She was friendly and helpful and put me at ease. I have to say that since getting our Mortgage from you in 2016 I have found my few interactions with your staff to be easy and they are all so friendly and helpful. Keep it up Reviewed on: 21st June 2025

My mortgage advisor was very personable and helpful...

My mortgage advisor was very personable and helpful but would have liked to have met face to face in the first instance. Reviewed on: 29th May 2025

Easy to talk too and excellent service

Easy to talk too and excellent service Reviewed on: 23rd May 2025

My experience has been brilliant, Paula has helped m...

My experience has been brilliant, Paula has helped me out every time I had a question or needed assistance. Reviewed on: 19th May 2025

easy, simple and quick!

easy, simple and quick! took the stress out of the mortgage shopping. Reviewed on: 12th May 2025

Mortgage question answered quickly and very clearly

I asked a question about my mortgage and received a comprehensive and very informative reply swiftly by return. It is very much appreciated. Reviewed on: 8th May 2025

had a meeting today with a lovely lady paula, she wa...

had a meeting today with a lovely lady paula, she was so helpful explained really clearly and talked us through the the whole process., thank you very much paula for a very pleasant experience Reviewed on: 7th May 2025

Easy Process!

Made buying our first property easy. Great communication from the team. Reviewed on: 30th April 2025

Mortgage Application

We recently used a mortgage advisor (Paula) from Darlington Building Society and couldn’t be happier with the service we received. From start to finish, the process was smooth, professional, and reassuring. Paula was incredibly knowledgeable, taking the time to explain all of our options in clear, straightforward terms and making sure we felt comfortable at every step. Reviewed on: 25th April 2025

Being a member of a Society not just a client

Darlington Building Society staff have always treated me very much as a person rather than primarily as a source of income. During the mortgage application procedure, their advisor made sure I had the product that was exactly right for my family and our circumstances. Now, we are nearly 5 years into our financial relationship and I have always appreciated the human person-centred approach that the society's staff have shown whenever I have had need to contact them. The staff have always made me feel truly like a member of the Society rather than just a client. Reviewed on: 23rd April 2025

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