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Darlington Building Society: Mortgages reviews

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4.79
Based on 618 reviews, last reviewed 6th Jan 2025
17% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
82%
See only 4 star reviews
12%
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3%
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1%
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2%

Latest highest rating:

5

I was dealt with by Ann Walpole, was my first time b... I was dealt with by Ann Walpole, was my first time buying a house and I really could not have asked for a better person to help me in the process, wen... Read more Reviewed on: 6th January 2025
David H's avatar
David H

Latest lowest rating:

1

Keep 60k as for 95LTV is not good for tier 2 visa ho... Keep 60k as for 95LTV is not good for tier 2 visa holders. Reviewed on: 29th November 2024
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Mathess J
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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is an important step of the journey. Check out our Darlington Building Society mortgage reviews to learn what customers have to say about the lender.

Darlington Building Society is a mutual organisation, providing a range of mortgage products. Be confident that you understand the terms, conditions and interest rates before taking out a mortgage product. If you’re unsure, always contact the lender or an independent advisor.

Are you interested in Darlington Building Society mortgages? Gain valuable insight into the Society by reading the reviews on Smart Money People. Find out why customers chose Darlington Building Society and how satisfied they’ve been with their decision. Learn more about the team at Darlington Building Society and how supported borrowers have felt throughout their mortgage term. All of this and more can be found in our Darlington Building Society mortgage reviews.

Did you purchase your home with a Darlington Building Society mortgage? Share your experience with others by writing an honest review. Tell us what mortgage product you have and if you have been satisfied so far. Did you secure a mortgage with Darlington Building Society after struggling with other lenders? How well has the Society kept in touch with key mortgage news and changes? Would you recommend the lender to family and friends? Write a Darlington Building Society mortgage review today.

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Darlington Building Society Mortgages reviews (618)

Darlington Building Society Branch Review

5
Very approachable, take the time to explain everything and always very happy to answer questions. The online minor fault I've had is an issue with online applications/forms but not a big issue at all. Reviewed on: 28th November 2023
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

1
Poor. Numerous attempts to renew mortgage deal by phone. Calls not returned, appointment not met. Wrong documentation emailed. Normally deal personally with branch which is much better service that telephone service. 3 months to get served. Reviewed on: 28th November 2023
Verified Member's avatar
Verified Member

Professional and Experienced

5
My mortgage application went via Paula and she was always very positive, informative and efficient. The other girls I spoke to too on the phone were also. All in all an excellent service Reviewed on: 27th November 2023
DBS Verified Member's avatar
DBS Verified Member

Excellent service

5
We had a telephone consultation with Ann Walpole at Darlington B/scy, we have known Ann for some time now she is very professional and pleasant and was able to answer all of our queries and give us clear instructions to the next stage of the process, in all of our dealings with Darlington B/scy all of their staff go out of their way to help. We would recommend that if anyone is looking for a good building society look no further than Darlington. Well done all. Reviewed on: 21st November 2023
DBS Verified Member's avatar
DBS Verified Member

Excellent customer service

5
I’ve been a customer for mortgages with DBS for 10 years now and they’ve always looked after me. I like that you can speak to people local and deal with the same person. There’s a personal touch that is lacking at bigger banks. Paula Marshall has dealt with my most recent application for a house move, porting the mortgage over and additional lending. She has been very helpful and kept me updated with progress. Paula has dealt with my case beyond my expectation. I appreciate how quickly the application was processed. My thanks to Paula and DBS for the continued excellent customer service Reviewed on: 17th November 2023
DBS Verified Member's avatar
DBS Verified Member

Darlington Building Society Branch Review

5
We love that the Society treats you like a person and not a number. They have helped us out with our finances on many occassions and we even got champagne when we paid our mortgage off. Reviewed on: 17th November 2023
Verified Member's avatar
Verified Member

Very efficient and helpful Speak to realpeopl

5
Always speak to real people, might be put on hold and hear a recorded message, but not for long and problems invariably dealt with efficiently without being passed from pillar to post. Always very helpful and even ring back when necessary, that's a first for me! Reviewed on: 15th November 2023
DBS Verified Member's avatar
DBS Verified Member

Very friendly professional service

5
Have had family member buy their first house through the DBS very good service Reviewed on: 8th November 2023
DBS Verified Member's avatar
DBS Verified Member

Remortgaging with Ann Walpole

5
Very easy measured approach was taken by Ann when we discussed my mortgage change up. All questions were answered completely and lots of options offered. On completion of the telephone call I received an email within the hour showing all the options first hand. First class service, thank you Ann. Reviewed on: 6th November 2023
DBS Verified Member's avatar
DBS Verified Member

Fantastic Building Society

5
We have been with Darlington Building Society for several years - across 3 consecutive homes. Every time the mortgage process was great. Customer service is second to none and Paula who dealt with our latest purchase has been so helpful. She has that excellent blend of professionalism and getting the business completed but also very friendly and personable! We had speedy responses and lots of help throughout. Paula advised us on products in a non biased way and answered our questions that enabled us to choose the right mortgage product. All in all a positive mortgage application process with a professional and friendly company Reviewed on: 3rd November 2023
DBS Verified Member's avatar
DBS Verified Member

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