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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.83
Based on 942 reviews, last reviewed 3rd Mar 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

Best customer service and great rates Everyone I’ve spoken to has been really helpful and when you call you actually get through to someone straight away! Very unlike other banks but as a ... Read more Reviewed on: 3rd March 2026
Fern's avatar
Fern

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (942)

The worst. Wish there was 0 stars

1
The homeless guy on the corner is more likely to assist you in getting a mortgage than this company. We were told they 'specialised'jn adverse credit. In actual fact all they specialise in is wasting everyones time. For a start, we got give a DIP without a second thought, brilliant we will apply for mortgage.. WRONG! They asked contradicting queations over a 5/6 month period. First regarding the adverse credit which got 'satisfied' as they like to call it time and time again. Then it turned to our emergency service wage slips which they had before giving us the DIP and they decided they didnt like the layout. Its government issued and can't be changed though. Basically after multiple back and forths, slow on their part as we later (4months in) found out our person was only working 2 days a week, they change underwriter who is looking at it and start all over again with same questions deapite them having all answers.. and again going back to emergency service wage slips and not liking them. So because they can't take the time to learn, listen and understand our wage slips its a no from them... after 6 long hard months of waiting. They have no customer service skills and are incapable of managiny client expectations. Everyone we spoke to on the phone was very positive and 'yep its all good, looks great, we'll give you that mortgage asap' then hiding behind a screen its question after question, looking for reasons to decline and not caring about HTB time running out.. or the sellers also having to wait so long. Basically an awful company i wish i had never heard of. Can't even believe they are trusted with money. Reviewed on: 18th February 2021
Sar's avatar
Sar

Worst company I have dealt with

1
I have a bankruptcy so my mortgage broker recommended go with Darlington. Everything seemed okay until we made an application with them... They took a little while to go through the first couple stages, however made it through. We sent them all the details they requested they said looks good ... 5/6 months later they still have not made a decision, even though I get asked to pay for the valuation. So still waiting... and everytime they ask for something new I supply it. Then they put up a new wall to jump over. Me and my partner are both prison officers, they come with strange wage slips with loads of add ons... for some reason they accept her add ons but not mine! They got a letter from my work which isnt easy to get and then accuse it of being fake! Takes them months to reply, they dont answer the phone and dont ring back.. I got assaulted at work, went of half pay wrongly and explained this too Darlington, got this corrected and even a letter from head office.. and they refused to beleive it This company seem to hate civil servants or maybe just prison officers? They are sexist as they except my partner add ons but not mine? Aviod this company ... If darlington read this PAY ME MY MONEY BACK!!!! just to add because of Darlington incompetence It will cost me thousands... because I will miss out on the help to buy and miss out on the stamp duty.. if they would of told me back in the start... i would of found someone else... There is no personal touch nor is there custom way of looking into mortgages... please aviod Reviewed on: 18th February 2021
Bobbydad's avatar
Bobbydad

Mortgage review

5
Once got through was a 5 minute call to sort mortgage, was a bit difficult to get through via telephone but sure this will be due to current covid issues Reviewed on: 18th February 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Good communications and services Reviewed on: 13th February 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
The service was great. I just think in our situation a better, cheaper product could have been given, I like the online account Reviewed on: 7th February 2021
Mortgage customer's avatar
Mortgage customer

Great staff and great service

5
Darlington Building Society considered us when others wouldn’t due to my partners line of work. Thanks to them we were able to purchase our dream home. Reviewed on: 2nd February 2021
Cp12's avatar
Cp12

Mortgage review

5
Everyone was helpful and excellent service Reviewed on: 31st January 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Streamlined process, very straightforward easy to interpret mortgage choices Reviewed on: 29th January 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
We found a bit frustrating that we had to wait for a call back. We understand this is probably due to Covid 19 but still frustrating when time is limited. Reviewed on: 28th January 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
Request for information reguarding re-mortgage were a list "piecemeal" why not request all likely information early on and all together, as much as possible. Reviewed on: 28th January 2021
Mortgage customer's avatar
Mortgage customer

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