Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.76
Based on 970 reviews, last reviewed 3rd Sep 2026
38% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

First Time Buyer - Ann I honestly cannot recommend Ann enough. I came to her after a previous experience with another mortgage advisor had left me feeling hopeless and convi... Read more Reviewed on: 3rd September 2026
Georgia C's avatar
Georgia C

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
LH's avatar
LH
Visit provider site Read all reviews Write a review

About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Review Darlington Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Darlington Building Society Mortgages reviews (970)

Mortgage review

5
Excellent customer service via phone calls, prompt and timely clear documentaion Reviewed on: 28th May 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
I am happy with Darlington, everything was clear, fast and service efficient Reviewed on: 27th May 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
Overall the service was great. The communication took a long time, now even given the pandemic, it was under pressure Reviewed on: 24th May 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
We are first time buyers and only had I year stay in the UK at the mortgage application time. Only Darlington offered us mortgage when all other companies refused to offer any mortgages. Because of them we could buy a house here Reviewed on: 21st May 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Mandy Probert and EMma Donaldson especially have been really helpful and are very knowledgeable advising me regarding my mortgage review. Their help and prompt responses and calls all helped my devision to stay with Darlington. Thanks Reviewed on: 19th May 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
Slower rate of communication, though may have been due to Covid rules Reviewed on: 16th May 2021
Mortgage customer's avatar
Mortgage customer

Stockton branch review

5
Mortgage, very happy with service Reviewed on: 8th May 2021
Stockton branch customer's avatar
Stockton branch customer

Poor, slow service.

1
Mortgage was refused after two months of waiting due to the building access. Why this couldn’t have been established at the beginning is beyond me. Very slow in replying to enquires. Reviewed on: 30th April 2021
Bruce Lee's avatar
Bruce Lee

Mortgage review

5
First class service from Cheryl Allan, attentive to need and excellent rapport Reviewed on: 25th April 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Love the (old school) family feel to the company Reviewed on: 24th April 2021
Mortgage customer's avatar
Mortgage customer

Do you have a different Darlington Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Darlington Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill