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Darlington Building Society: Mortgages reviews

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4.83
Based on 907 reviews, last reviewed 1st Dec 2025
72% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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10%
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1%
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Latest highest rating:

5

Paula Marshall provided an excellent service, she re... Paula Marshall provided an excellent service, she responds to calls and messages promptly and couldn't be any more helpful Reviewed on: 1st December 2025
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Niki

Latest lowest rating:

1

Great experience with Darlington Building Society! Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recom... Read more Reviewed on: 17th April 2025
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Ricardo
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (907)

Mortgage review

4
Good customer service but disappointingly slow in approving mortgage which nearly lost the purchase Reviewed on: 3rd November 2020
Mortgage customer's avatar
Mortgage customer

Mortgage branch review

5
It was nice to feel unjudge being I am on benefits for certain genuine reasons, sooo thanks Reviewed on: 26th October 2020
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Mortgage branch customer

Mortgage branch review

5
Accounts, had a help to buy ISA and now a mortgage with yourselves. The services offered aregreat and staff you have are second to none Reviewed on: 24th October 2020
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Mortgage branch customer

Ann Martin

5
Ann was so friendly and approachable with all questions asked. She really put us at ease. Thank you Ann Reviewed on: 23rd October 2020
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DBS Verified Member

Mortgage branch review

5
Simple clear explaining through the application process. Fully satisfied. Thank you Reviewed on: 20th October 2020
Mortgage branch customer's avatar
Mortgage branch customer

Mortgage branch review

5
Stockton branch were very good, Suzanne Eccleston very helpful, Local branch for face to face contact Reviewed on: 16th October 2020
Mortgage branch customer's avatar
Mortgage branch customer

I found Paula Marshall to be incredibly helpful, polite, courteous and professional with a very friendly and approachable demeanour.

5
Paula is a true Ambassador for Darlington Building Society and based on my dealings with her I would and will recommend your business to any anyone looking for a mortgage, re-mortgage or further advance on there existing mortgage. Reviewed on: 13th October 2020
DBS Verified Member's avatar
DBS Verified Member

Stress free

5
Ann is amazing, she makes you feel at ease and helps in anyway she can. Remortgaging can be a stressful thing but she is honest , helpful and lovely to talk to . Reviewed on: 12th October 2020
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DBS Verified Member

Mortgage branch review

5
Difficult time to judge as a business due to Covid 19 restrictions Reviewed on: 12th October 2020
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Mortgage branch customer

Mortgage branch review

5
Can never get hold of anyone on the phone - long message but not called back. Suggest manning the phone lines :-) Reviewed on: 6th October 2020
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Mortgage branch customer

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