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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.82
Based on 957 reviews, last reviewed 26th Apr 2026
136% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

From the initial application to completion was just... From the initial application to completion was just about 6 weeks Reviewed on: 26th April 2026
B j's avatar
B j

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (957)

Mortgage review

5
We are first time buyers and only had I year stay in the UK at the mortgage application time. Only Darlington offered us mortgage when all other companies refused to offer any mortgages. Because of them we could buy a house here Reviewed on: 21st May 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Mandy Probert and EMma Donaldson especially have been really helpful and are very knowledgeable advising me regarding my mortgage review. Their help and prompt responses and calls all helped my devision to stay with Darlington. Thanks Reviewed on: 19th May 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
Slower rate of communication, though may have been due to Covid rules Reviewed on: 16th May 2021
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Mortgage customer

Stockton branch review

5
Mortgage, very happy with service Reviewed on: 8th May 2021
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Stockton branch customer

Poor, slow service.

1
Mortgage was refused after two months of waiting due to the building access. Why this couldn’t have been established at the beginning is beyond me. Very slow in replying to enquires. Reviewed on: 30th April 2021
Bruce Lee's avatar
Bruce Lee

Mortgage review

5
First class service from Cheryl Allan, attentive to need and excellent rapport Reviewed on: 25th April 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Love the (old school) family feel to the company Reviewed on: 24th April 2021
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Mortgage customer

Mortgage review

5
Efficient service which enable me to deal with direct Reviewed on: 23rd April 2021
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Mortgage customer

Mortgage review

5
Excellent care and support from initial contact! Clear and timely communications, Rebecca Russell very professional whilst, being friendly and approachable Reviewed on: 20th April 2021
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Mortgage customer

Mortgage review

5
Ann Martin was our advisor, she is just 5* . Kept us informed every step of the way, explained things in a way that we both understood clearly. Can not recommend enough Reviewed on: 19th April 2021
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Mortgage customer

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