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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.83
Based on 942 reviews, last reviewed 3rd Mar 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
See only 3 star reviews
2%
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1%
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Latest highest rating:

5

Best customer service and great rates Everyone I’ve spoken to has been really helpful and when you call you actually get through to someone straight away! Very unlike other banks but as a ... Read more Reviewed on: 3rd March 2026
Fern's avatar
Fern

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (942)

Mortgage review

5
All good, pleasant staff on the phone Reviewed on: 7th March 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

1
Our offered mortgage terms (fixed rate and duration) was unilaterally changed compared to the intial quote and application from our broker. No communication was given on this change until it was too late and we had no option Reviewed on: 6th March 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
The wait time on the phone could be quicker. Regards Reviewed on: 6th March 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Kept in touch and ensured we were in plenty of time switch and avoid paying extra Reviewed on: 5th March 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
When speaking on the phone the service and staff are great, happy, nothing ever seems to bother them. Great company. A lot of other companies could learn a lot from these people. Thank you. Reviewed on: 4th March 2021
Mortgage customer's avatar
Mortgage customer

charity donation

5
if it wasn't for Jonathan Snee approching myself to ask how the Building Society could be of help to my little boy with Duchenne at a very critical time, i would have surely had a break down with some house renovations that didnt go to plan and the funding help revert the work in 2017. Reviewed on: 3rd March 2021
Tracy Paterson's avatar
Tracy Paterson

Mortgage review

5
Good, easy to call + no long wait time and responsive, and 90% LTV for local. Less good, lenght of time from application to offer compared to other lenders Reviewed on: 2nd March 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Your advisors are always very factual, helpful and patient. Not ageist, your paperwork and correspondence factual and easy to understand Reviewed on: 1st March 2021
Mortgage customer's avatar
Mortgage customer

Helpful

5
Thank you Paula, for all of your help and patience with me. Great customer service. Reviewed on: 26th February 2021
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DBS Verified Member

Avoid Darlington !

1
My financial advisor found Darlington for me after being turned down by mainstream lenders and I was delighted when they accepted my application in principle. The fun started after this point, when a contract turned up at my house weeks after the valuation took place that had not been sent via my FA. They also separated out the fee's that we had arranged to be added to the loan. When I finally spoke to someone at Darlington after WEEKS of trying them on the phone - I promise this is not an exaggeration, my FA also struggled to get through to them, I was informed that it would delay the process to add them to the loan now and given that i was up against a deadline with Help to Buy, I decided to pay them on top. Another month goes by, the local searches take place and everything seems fine. We received authority to exchange from Help to Buy, then out of NOWHERE Darlington withdraw their offer due to an issue with the land in front of the property. My solicitor appealed my case, there is no issue and another 4 flats in the building have been granted mortgages no problem. I subsequently ran out of time and had to pull out of the sale at the last minute. I can understand different lenders have different criteria and they are well within their rights to make decisions on who they lend to and on what property but it was the lack of communication that upset me the most and the confusion caused by their inconsistency - they would email my FA, then the next bit of info would go to my solicitor, then the next in a letter to me in the post! impossible to keep track of and ultimately cost me my first property purchase and thousands of pounds. Reviewed on: 23rd February 2021
Emma 's avatar
Emma

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