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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.77
Based on 965 reviews, last reviewed 30th Jun 2026
68% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

10/10 service Very easy to speak to customer services. Provided with the right mortgage with ease Reviewed on: 30th June 2026
G H's avatar
G H

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (965)

direct sales - cheryl

5
Cheryl went above and beyond to help us and made the whole process less stressful. Thank you Cheryl Reviewed on: 21st June 2021
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DBS Verified Member

Direct sales- Cheryl

5
Brilliant, helpful service from start to finish. Very professional. Reviewed on: 19th June 2021
DBS Verified Member's avatar
DBS Verified Member

Great service

5
We used Darlington Building Society for our mortgage, they were very helpful and professional throughout the whole process! Reviewed on: 19th June 2021
DBS Verified Member's avatar
DBS Verified Member

branch review

5
The system has been made simple to complete Reviewed on: 14th June 2021
branch customer's avatar
branch customer

Direct Sales branch review

5
Lovely staff to deal with. Good products, easy to understand Reviewed on: 3rd June 2021
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Direct Sales branch customer

Mortgage review

5
Excellent customer service via phone calls, prompt and timely clear documentaion Reviewed on: 28th May 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
I am happy with Darlington, everything was clear, fast and service efficient Reviewed on: 27th May 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
Overall the service was great. The communication took a long time, now even given the pandemic, it was under pressure Reviewed on: 24th May 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
We are first time buyers and only had I year stay in the UK at the mortgage application time. Only Darlington offered us mortgage when all other companies refused to offer any mortgages. Because of them we could buy a house here Reviewed on: 21st May 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Mandy Probert and EMma Donaldson especially have been really helpful and are very knowledgeable advising me regarding my mortgage review. Their help and prompt responses and calls all helped my devision to stay with Darlington. Thanks Reviewed on: 19th May 2021
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Mortgage customer

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