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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.83
Based on 907 reviews, last reviewed 1st Dec 2025
72% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
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10%
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1%
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Latest highest rating:

5

Paula Marshall provided an excellent service, she re... Paula Marshall provided an excellent service, she responds to calls and messages promptly and couldn't be any more helpful Reviewed on: 1st December 2025
Niki's avatar
Niki

Latest lowest rating:

1

Great experience with Darlington Building Society! Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recom... Read more Reviewed on: 17th April 2025
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Ricardo
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (907)

Moving house/ mortgage.

5
The process from my application has been dealt with by a very professional and friendly mortgage adviser at Darlington BS who has gone to extra lengths with emails and quick responses to reassure and advise me of each stage of my application through to the issuing of my mortgage offer. There has been significant delays during this time due to solicitors issues as they were not actively on panel at Darlington building society and experienced complicated issues with ‘Lender Exchange’ to become recognised as a firm of solicitors resulting in amendments with the law society updating their system to allow the solicitors firm to become active and on panel. This has led to a 6 month delay ! In my conveyancing process and frustrations with all parties concerned. I would have preferred to use a firm of solicitors who were already ‘on panel’ through lender exchange to avoid the problems I have experienced in what is already a stressful time when selling and purchasing property. Reviewed on: 15th January 2021
DBS Verified Member's avatar
DBS Verified Member

Mortgage review

5
I liked the efficiency and professionalism Reviewed on: 25th December 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

2
Incredibly slow service, particularly valuation which was promised in 72 hours but took clsoer to 3 months. Very poor response to Covid, service greatly impacted Reviewed on: 22nd December 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Received the mortgage when required no problem with no problems. COuld not fault the service Reviewed on: 18th December 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Nothing I am pleased with the service in trying this Reviewed on: 16th December 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

3
Transparent and constant communication Reviewed on: 30th November 2020
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Mortgage customer

Mortgage review

5
Prompt responses to queries and nice to deal with Reviewed on: 27th November 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
In 2014 no High St. lender would give me a mortgage but Darlington BS did. Reviewed on: 24th November 2020
Mortgage customer's avatar
Mortgage customer

Friendly and stress-free service

5
The mortgage advisor I spoke with today, Ann, was so very friendly and helpful. She explained everthing I needed to know about my mortgage offers in a clear, novice-friendly way which ensured that I understood all my options and felt happy and confident that I was making a fully informed descicion. Reviewed on: 17th November 2020
DBS Verified Member's avatar
DBS Verified Member

Moving house - thank you

5
Cheryl my mortgage advisor has been amazing throughout this whole process, she has answered all of my questions and helped me to understand the process involved, shes gone out of her way to make the application process go as amooth as possible and have all documents i needed etc ready. Thank you so much for all your help it really is appreciated. Reviewed on: 9th November 2020
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DBS Verified Member

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