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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.76
Based on 970 reviews, last reviewed 3rd Sep 2026
38% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

First Time Buyer - Ann I honestly cannot recommend Ann enough. I came to her after a previous experience with another mortgage advisor had left me feeling hopeless and convi... Read more Reviewed on: 3rd September 2026
Georgia C's avatar
Georgia C

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
LH's avatar
LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (970)

Direct Sales branch review

4
Could be easier to contact by phone5 Reviewed on: 26th June 2021
Direct Sales branch customer's avatar
Direct Sales branch customer

branch review

2
Took so long at every step of the process. So difficult to contact. Company feels very much in the dark ages Reviewed on: 25th June 2021
branch customer's avatar
branch customer

Direct Sales branch review

5
Lovely friendly staff, always helpful. A big thank you to Paula Marshall Reviewed on: 25th June 2021
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Direct Sales branch customer

branch review

5
Never had any problems with DBS. Customer service excellent, would recommend highly Reviewed on: 24th June 2021
branch customer's avatar
branch customer

branch review

5
Very easy and efficient, stress free to fix mortgage rate again Reviewed on: 22nd June 2021
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branch customer

direct sales - cheryl

5
Cheryl went above and beyond to help us and made the whole process less stressful. Thank you Cheryl Reviewed on: 21st June 2021
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DBS Verified Member

Direct sales- Cheryl

5
Brilliant, helpful service from start to finish. Very professional. Reviewed on: 19th June 2021
DBS Verified Member's avatar
DBS Verified Member

Great service

5
We used Darlington Building Society for our mortgage, they were very helpful and professional throughout the whole process! Reviewed on: 19th June 2021
DBS Verified Member's avatar
DBS Verified Member

branch review

5
The system has been made simple to complete Reviewed on: 14th June 2021
branch customer's avatar
branch customer

Direct Sales branch review

5
Lovely staff to deal with. Good products, easy to understand Reviewed on: 3rd June 2021
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Direct Sales branch customer

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