Smart Money People Logo
Go to business site
Share this page
Link copied

Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.82
Based on 957 reviews, last reviewed 26th Apr 2026
136% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

From the initial application to completion was just... From the initial application to completion was just about 6 weeks Reviewed on: 26th April 2026
B j's avatar
B j

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
LH's avatar
LH
Visit provider site Read all reviews Write a review

About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Review Darlington Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Darlington Building Society Mortgages reviews (957)

branch review

5
Never had any problems with DBS. Customer service excellent, would recommend highly Reviewed on: 24th June 2021
branch customer's avatar
branch customer

branch review

5
Very easy and efficient, stress free to fix mortgage rate again Reviewed on: 22nd June 2021
branch customer's avatar
branch customer

direct sales - cheryl

5
Cheryl went above and beyond to help us and made the whole process less stressful. Thank you Cheryl Reviewed on: 21st June 2021
DBS Verified Member's avatar
DBS Verified Member

Direct sales- Cheryl

5
Brilliant, helpful service from start to finish. Very professional. Reviewed on: 19th June 2021
DBS Verified Member's avatar
DBS Verified Member

Great service

5
We used Darlington Building Society for our mortgage, they were very helpful and professional throughout the whole process! Reviewed on: 19th June 2021
DBS Verified Member's avatar
DBS Verified Member

branch review

5
The system has been made simple to complete Reviewed on: 14th June 2021
branch customer's avatar
branch customer

Direct Sales branch review

5
Lovely staff to deal with. Good products, easy to understand Reviewed on: 3rd June 2021
Direct Sales branch customer's avatar
Direct Sales branch customer

Mortgage review

5
Excellent customer service via phone calls, prompt and timely clear documentaion Reviewed on: 28th May 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
I am happy with Darlington, everything was clear, fast and service efficient Reviewed on: 27th May 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
Overall the service was great. The communication took a long time, now even given the pandemic, it was under pressure Reviewed on: 24th May 2021
Mortgage customer's avatar
Mortgage customer

Do you have a different Darlington Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Darlington Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill