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Darlington Building Society: Mortgages reviews

4.76
Based on 970 reviews, last reviewed 3rd Sep 2026
38% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

First Time Buyer - Ann I honestly cannot recommend Ann enough. I came to her after a previous experience with another mortgage advisor had left me feeling hopeless and convi... Read more Reviewed on: 3rd September 2026
Georgia C's avatar
Georgia C

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
LH's avatar
LH

About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (970)

Mortgage review

4
Everyone I spoke to during my mortgage application was very helpful and friendly Reviewed on: 5th August 2021

Mortgage review

4
Able to apply for joint borrowers sole proprietor mortgage! Reviewed on: 3rd August 2021

Mortgage review

5
I was really pleased with the overall handling of mortgage application Reviewed on: 2nd August 2021

Mortgage review

3
I like the fact that DBS offer mortgages to non- uk resdents: also prositve to offer buy-to-let mrotgages, it is very hard to reach anyone on your support phone lines Reviewed on: 23rd July 2021

Mortgage review

4
Process could be speeded up considerably, very old fasied in many areas, Better use of comouter technology Reviewed on: 21st July 2021

Mortgage review

5
All staff have been very helpful online, the document and email system thogh, although secure, deos feel a bit clunky to log in and respond Reviewed on: 20th July 2021

Mortgage review

5
Great customer service from Suzanne Eccleston . always on hand when needed. Will recommned Darlington and Suzanne to friends and family Reviewed on: 19th July 2021

Yarm branch review

5
Excellent customer care, savings scheme good. Only mine was mortgage and DBS do not do Garantor mortgages Reviewed on: 19th July 2021

Direct Sales branch review

5
Personal and undestring mortgage adviser who kwpt us fully informed regarding processes and approval procedures. Also outstaning administration service Reviewed on: 30th June 2021

Direct Sales branch review

5
Always efficient and helpful and friendly Reviewed on: 28th June 2021

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