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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.82
Based on 957 reviews, last reviewed 26th Apr 2026
136% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
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2%
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1%
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2%

Latest highest rating:

5

From the initial application to completion was just... From the initial application to completion was just about 6 weeks Reviewed on: 26th April 2026
B j's avatar
B j

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (957)

Mortgage review

3
I like the fact that DBS offer mortgages to non- uk resdents: also prositve to offer buy-to-let mrotgages, it is very hard to reach anyone on your support phone lines Reviewed on: 23rd July 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
Process could be speeded up considerably, very old fasied in many areas, Better use of comouter technology Reviewed on: 21st July 2021
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Mortgage customer

Mortgage review

5
All staff have been very helpful online, the document and email system thogh, although secure, deos feel a bit clunky to log in and respond Reviewed on: 20th July 2021
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Mortgage customer

Mortgage review

5
Great customer service from Suzanne Eccleston . always on hand when needed. Will recommned Darlington and Suzanne to friends and family Reviewed on: 19th July 2021
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Mortgage customer

Yarm branch review

5
Excellent customer care, savings scheme good. Only mine was mortgage and DBS do not do Garantor mortgages Reviewed on: 19th July 2021
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Yarm branch customer

Direct Sales branch review

5
Personal and undestring mortgage adviser who kwpt us fully informed regarding processes and approval procedures. Also outstaning administration service Reviewed on: 30th June 2021
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Direct Sales branch customer

Direct Sales branch review

5
Always efficient and helpful and friendly Reviewed on: 28th June 2021
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Direct Sales branch customer

Direct Sales branch review

4
Could be easier to contact by phone5 Reviewed on: 26th June 2021
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Direct Sales branch customer

branch review

2
Took so long at every step of the process. So difficult to contact. Company feels very much in the dark ages Reviewed on: 25th June 2021
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branch customer

Direct Sales branch review

5
Lovely friendly staff, always helpful. A big thank you to Paula Marshall Reviewed on: 25th June 2021
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Direct Sales branch customer

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