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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.77
Based on 965 reviews, last reviewed 30th Jun 2026
68% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

10/10 service Very easy to speak to customer services. Provided with the right mortgage with ease Reviewed on: 30th June 2026
G H's avatar
G H

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
LH's avatar
LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (965)

Direct mortgages review

5
An excellent professional service throughout the mortgage application. The staff I dealt with were extremely knowledgeable and helpful at all times. Thank you Reviewed on: 2nd December 2021
Direct mortgages customer's avatar
Direct mortgages customer

Mortgage customer

5
Friendly staff mortgage deal and options explained in correspondence Reviewed on: 4th November 2021
Mortgage customer's avatar
Mortgage customer

Good experience

5
The process was made very easy on the phone. Reviewed on: 12th October 2021
DBS Verified Member's avatar
DBS Verified Member

Outstanding

5
Ann has been an amazing help, always gets back to emails, nothing was to much of an ask, thank you Reviewed on: 16th September 2021
DBS Verified Member's avatar
DBS Verified Member

Mortgage review

5
We cant thank Rebecca Russell enough our whole mortgage process took 9 1/2 weeks, excellent service Reviewed on: 6th August 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
Everyone I spoke to during my mortgage application was very helpful and friendly Reviewed on: 5th August 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
Able to apply for joint borrowers sole proprietor mortgage! Reviewed on: 3rd August 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
I was really pleased with the overall handling of mortgage application Reviewed on: 2nd August 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

3
I like the fact that DBS offer mortgages to non- uk resdents: also prositve to offer buy-to-let mrotgages, it is very hard to reach anyone on your support phone lines Reviewed on: 23rd July 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
Process could be speeded up considerably, very old fasied in many areas, Better use of comouter technology Reviewed on: 21st July 2021
Mortgage customer's avatar
Mortgage customer

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