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Darlington Building Society: Mortgages reviews

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4.82
Based on 957 reviews, last reviewed 26th Apr 2026
136% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

From the initial application to completion was just... From the initial application to completion was just about 6 weeks Reviewed on: 26th April 2026
B j's avatar
B j

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (957)

Cheryl Allen was superb...

5
We have had a year of mixed experiences with Darlington. However, we have been dealing with Cheryl Allen for the last week or so who has been amazing. Knowledgeable and diligent. She always did exactly what she said she would and worked very hard to help us. We couldn't recommend her enough. Reviewed on: 23rd December 2021
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DBS Verified Member

Direct mortgages review

5
Like the personal, friendly service Reviewed on: 6th December 2021
Direct mortgages customer's avatar
Direct mortgages customer

Direct mortgages review

5
An excellent professional service throughout the mortgage application. The staff I dealt with were extremely knowledgeable and helpful at all times. Thank you Reviewed on: 2nd December 2021
Direct mortgages customer's avatar
Direct mortgages customer

Mortgage customer

5
Friendly staff mortgage deal and options explained in correspondence Reviewed on: 4th November 2021
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Mortgage customer

Good experience

5
The process was made very easy on the phone. Reviewed on: 12th October 2021
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DBS Verified Member

Outstanding

5
Ann has been an amazing help, always gets back to emails, nothing was to much of an ask, thank you Reviewed on: 16th September 2021
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DBS Verified Member

Mortgage review

5
We cant thank Rebecca Russell enough our whole mortgage process took 9 1/2 weeks, excellent service Reviewed on: 6th August 2021
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Mortgage customer

Mortgage review

4
Everyone I spoke to during my mortgage application was very helpful and friendly Reviewed on: 5th August 2021
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Mortgage customer

Mortgage review

4
Able to apply for joint borrowers sole proprietor mortgage! Reviewed on: 3rd August 2021
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Mortgage customer

Mortgage review

5
I was really pleased with the overall handling of mortgage application Reviewed on: 2nd August 2021
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Mortgage customer

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