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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.77
Based on 965 reviews, last reviewed 30th Jun 2026
68% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

10/10 service Very easy to speak to customer services. Provided with the right mortgage with ease Reviewed on: 30th June 2026
G H's avatar
G H

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (965)

Darlington Building Society Branch Review

5
Explained everything and was very polite and friendly. Reviewed on: 31st March 2022
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Verified Member

Darlington Building Society Branch Review

5
So easy to Remortgage, always excellent customer service. Reviewed on: 31st March 2022
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Verified Member

Darlington Building Society Branch Review

5
If you had an online progress tracker or portal, so I could see the application progress without having to keep asking Reviewed on: 31st March 2022
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Verified Member

Darlington Building Society Branch Review

5
I think now we should be able to have face to face appointments Reviewed on: 28th February 2022
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Verified Member

Darlington Building Society Branch Review

5
I like that I was advised correctly on how to obtain my mortgage Reviewed on: 28th February 2022
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Verified Member

Darlington Building Society Branch Review

5
Personal approach Genuine friendly service Reviewed on: 28th February 2022
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Verified Member

Darlington Building Society Branch Review

5
I like the face that this is a local building society and I am always kept updated about my mortgage Reviewed on: 28th February 2022
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Verified Member

The best in the business

5
Fantastic service every time wouldn’t give anywhere else for mortgage or savings Amazing friendly staff and fantastic service Reviewed on: 18th January 2022
Michelle 's avatar
Michelle

Cheryl Allen was superb...

5
We have had a year of mixed experiences with Darlington. However, we have been dealing with Cheryl Allen for the last week or so who has been amazing. Knowledgeable and diligent. She always did exactly what she said she would and worked very hard to help us. We couldn't recommend her enough. Reviewed on: 23rd December 2021
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DBS Verified Member

Direct mortgages review

5
Like the personal, friendly service Reviewed on: 6th December 2021
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Direct mortgages customer

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