Smart Money People Logo
Share this page
Link copied

Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.84
Based on 879 reviews, last reviewed 29th May 2025
1212% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

My mortgage advisor was very personable and helpful... My mortgage advisor was very personable and helpful but would have liked to have met face to face in the first instance. Reviewed on: 29th May 2025
John Y's avatar
John Y

Latest lowest rating:

1

Great experience with Darlington Building Society! Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recom... Read more Reviewed on: 17th April 2025
Ricardo 's avatar
Ricardo
Visit provider site Read all reviews Write a review

About this product

Review Darlington Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Darlington Building Society Mortgages reviews (879)

Messed my life up

1
The title might sound extreme, however they have taken over 5 months to decide if I can have that mortgage. After 5 months they say my wage slip isnt good enough. They had that wage slip 5 months ago! I am an emergency worker snd every emergency worker has that on their wage slip... but because taken them so long.. i will miss the stamp duty break and also miss out on the help to buy... plus they took £350 of my money for a valuation they didnt do! Reviewed on: 18th January 2021
Bobbydad's avatar
Bobbydad

Excellent service

5
Darlington have excellent service Reviewed on: 18th January 2021
Harvey 's avatar
Harvey

Moving house/ mortgage.

5
The process from my application has been dealt with by a very professional and friendly mortgage adviser at Darlington BS who has gone to extra lengths with emails and quick responses to reassure and advise me of each stage of my application through to the issuing of my mortgage offer. There has been significant delays during this time due to solicitors issues as they were not actively on panel at Darlington building society and experienced complicated issues with ‘Lender Exchange’ to become recognised as a firm of solicitors resulting in amendments with the law society updating their system to allow the solicitors firm to become active and on panel. This has led to a 6 month delay ! In my conveyancing process and frustrations with all parties concerned. I would have preferred to use a firm of solicitors who were already ‘on panel’ through lender exchange to avoid the problems I have experienced in what is already a stressful time when selling and purchasing property. Reviewed on: 15th January 2021
DBS Verified Member's avatar
DBS Verified Member

Mortgage review

5
I liked the efficiency and professionalism Reviewed on: 25th December 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

2
Incredibly slow service, particularly valuation which was promised in 72 hours but took clsoer to 3 months. Very poor response to Covid, service greatly impacted Reviewed on: 22nd December 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Received the mortgage when required no problem with no problems. COuld not fault the service Reviewed on: 18th December 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Nothing I am pleased with the service in trying this Reviewed on: 16th December 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

3
Transparent and constant communication Reviewed on: 30th November 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Prompt responses to queries and nice to deal with Reviewed on: 27th November 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
In 2014 no High St. lender would give me a mortgage but Darlington BS did. Reviewed on: 24th November 2020
Mortgage customer's avatar
Mortgage customer

Do you have a different Darlington Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Darlington Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill