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Darlington Building Society: Mortgages reviews

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4.83
Based on 907 reviews, last reviewed 1st Dec 2025
72% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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10%
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Latest highest rating:

5

Paula Marshall provided an excellent service, she re... Paula Marshall provided an excellent service, she responds to calls and messages promptly and couldn't be any more helpful Reviewed on: 1st December 2025
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Niki

Latest lowest rating:

1

Great experience with Darlington Building Society! Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recom... Read more Reviewed on: 17th April 2025
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Ricardo
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (907)

Mortgage review

4
Interest only Mortgage on a rural 1H acre smallholding Reviewed on: 13th April 2021
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Mortgage customer

Mortgage review

5
Excellent care and support from initial contact! Clear and timely communications, Rebecca Russell very professional, whilst being friendly and approachable Reviewed on: 10th April 2021
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Mortgage customer

Mortgage review

5
Amazing service from start to finish Reviewed on: 8th April 2021
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Mortgage customer

Mortgage review

5
Great service, very professioianl providing us with the right information to make our choices and support through the application process Reviewed on: 29th March 2021
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Mortgage customer

Mortgage review

3
We would have liked things to be a bit quicker Reviewed on: 28th March 2021
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Mortgage customer

Mortgage review

5
All good, pleasant staff on the phone Reviewed on: 7th March 2021
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Mortgage customer

Mortgage review

1
Our offered mortgage terms (fixed rate and duration) was unilaterally changed compared to the intial quote and application from our broker. No communication was given on this change until it was too late and we had no option Reviewed on: 6th March 2021
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Mortgage customer

Mortgage review

5
The wait time on the phone could be quicker. Regards Reviewed on: 6th March 2021
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Mortgage customer

Mortgage review

5
Kept in touch and ensured we were in plenty of time switch and avoid paying extra Reviewed on: 5th March 2021
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Mortgage customer

Mortgage review

5
When speaking on the phone the service and staff are great, happy, nothing ever seems to bother them. Great company. A lot of other companies could learn a lot from these people. Thank you. Reviewed on: 4th March 2021
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Mortgage customer

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