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Darlington Building Society: Mortgages reviews

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4.84
Based on 880 reviews, last reviewed 21st Jun 2025
1139% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

Customer Service at its best! Suzanne Eccleston explained all that I needed to know regarding switching mortgages in a clear and concise manner. She was friendly and helpful and pu... Read more Reviewed on: 21st June 2025
Peter M's avatar
Peter M

Latest lowest rating:

1

Great experience with Darlington Building Society! Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recom... Read more Reviewed on: 17th April 2025
Ricardo 's avatar
Ricardo
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Darlington Building Society Mortgages reviews (880)

Mortgage review

5
Easy to talk to and prompt with any replies Reviewed on: 26th January 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
The ability to make ad hoc mortgage repayments more frequently Reviewed on: 26th January 2021
Mortgage customer's avatar
Mortgage customer

Amazing Building Society

5
Always receive wonderful customer service from DBS and have been a member for years. Wouldn’t go anywhere else for saving my money! Reviewed on: 26th January 2021
aswainston's avatar
aswainston

Mortgage review

5
Darlington staff have always been very professional helpful everyone I have contacted there and of all times friendly and finding time to explain. Reviewed on: 25th January 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Very easy to deal with and quick Reviewed on: 24th January 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
The staff in the Middlesborough branch have always been friendly and helpful. Telephone support from Darlingotn Head Office regarding my mortgage was excellent Reviewed on: 22nd January 2021
Mortgage customer's avatar
Mortgage customer

Fantastic service

5
Recently opened a savings account via phone/ post. Thoroughly impressed despite current restrictions. Reviewed on: 22nd January 2021
Beth's avatar
Beth

Fantastic Service

5
Perfect service start to finish. No call centres, no robots on the phone, no automated emails. A real person working with you every step of the way! 5* to be sure Reviewed on: 21st January 2021
Mark Redhead's avatar
Mark Redhead

Mortgage review

4
I applaud the willingness to advance loans to over 75s even allowing for Covid restrictions communications have been rather slow Reviewed on: 20th January 2021
Mortgage customer's avatar
Mortgage customer

Customer Service

5
Excellent service in the bishop Auckland branch was immediately greeted by Lauren and she helped me open my first savings account with DBS by asking questions and made sure i opened the correct account that suited my needs. Reviewed on: 19th January 2021
Matt goundry's avatar
Matt goundry

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