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Darlington Building Society: Mortgages reviews

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4.82
Based on 957 reviews, last reviewed 26th Apr 2026
136% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
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2%
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1%
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Latest highest rating:

5

From the initial application to completion was just... From the initial application to completion was just about 6 weeks Reviewed on: 26th April 2026
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B j

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (957)

Darlington Building Society Branch Review

5
Rebecca has always been great and as a whole love the personal approach, rather than the computer says Reviewed on: 30th April 2022
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Darlington Building Society Branch Review

5
Really nice staff and service. Good product range. Very helpful on the phone, and no call centre. Personal service. Reviewed on: 30th April 2022
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Verified Member

Darlington Building Society Branch Review

5
Daniel Ferguson dealt with my query today. He explained the products available, was a thorough professional and efficient. Thanks Daniel and thanks Darlington. Reviewed on: 30th April 2022
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Darlington Building Society Branch Review

5
Customer service is first class - always helpful and courteous. Reviewed on: 30th April 2022
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Verified Member

Darlington Building Society Branch Review

5
No complaints. Quite happy with services we receive, questions answered clearly at a level that can be understood. Reviewed on: 30th April 2022
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Verified Member

Darlington Building Society Branch Review

5
I believe the deal/rate on the mortgage was such that I didn't need to shop for an alternative offer. Reviewed on: 30th April 2022
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Darlington Building Society Branch Review

5
Customer service outstanding perfection all round cant improve on that. Thank you Reviewed on: 31st March 2022
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Darlington Building Society Branch Review

5
Very helpful M. assistant. Polite informative and allowed me the information to make a suitable choice for me Reviewed on: 31st March 2022
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Darlington Building Society Branch Review

5
I like the friendly knowledgeable staff on the phone. I like being able to deal direct or via a mortgage broker. I like the links with Durham- my fathers home. Reviewed on: 31st March 2022
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Verified Member

Darlington Building Society Branch Review

5
I like that there is always good notice and good range of products for us to choose from. Reviewed on: 31st March 2022
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