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Darlington Building Society: Mortgages reviews

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4.84
Based on 880 reviews, last reviewed 21st Jun 2025
1139% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

Customer Service at its best! Suzanne Eccleston explained all that I needed to know regarding switching mortgages in a clear and concise manner. She was friendly and helpful and pu... Read more Reviewed on: 21st June 2025
Peter M's avatar
Peter M

Latest lowest rating:

1

Great experience with Darlington Building Society! Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recom... Read more Reviewed on: 17th April 2025
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Ricardo
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Darlington Building Society Mortgages reviews (880)

Mortgage review

5
Once got through was a 5 minute call to sort mortgage, was a bit difficult to get through via telephone but sure this will be due to current covid issues Reviewed on: 18th February 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Good communications and services Reviewed on: 13th February 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
The service was great. I just think in our situation a better, cheaper product could have been given, I like the online account Reviewed on: 7th February 2021
Mortgage customer's avatar
Mortgage customer

Great staff and great service

5
Darlington Building Society considered us when others wouldn’t due to my partners line of work. Thanks to them we were able to purchase our dream home. Reviewed on: 2nd February 2021
Cp12's avatar
Cp12

Mortgage review

5
Everyone was helpful and excellent service Reviewed on: 31st January 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Streamlined process, very straightforward easy to interpret mortgage choices Reviewed on: 29th January 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
We found a bit frustrating that we had to wait for a call back. We understand this is probably due to Covid 19 but still frustrating when time is limited. Reviewed on: 28th January 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
Request for information reguarding re-mortgage were a list "piecemeal" why not request all likely information early on and all together, as much as possible. Reviewed on: 28th January 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
The service and knowledge shown by my advisor Ann was accurate, very helpful and made the process easy to understand. She was patient and made every effort to get the best deal possible with regards to personal finances and circumstances Reviewed on: 27th January 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
Staff were always happy to answer any questions I had Reviewed on: 27th January 2021
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Mortgage customer

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