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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.83
Based on 942 reviews, last reviewed 3rd Mar 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
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Latest highest rating:

5

Best customer service and great rates Everyone I’ve spoken to has been really helpful and when you call you actually get through to someone straight away! Very unlike other banks but as a ... Read more Reviewed on: 3rd March 2026
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Fern

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (942)

Darlington Building Society Branch Review

5
I think now we should be able to have face to face appointments Reviewed on: 28th February 2022
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Verified Member

Darlington Building Society Branch Review

5
I like that I was advised correctly on how to obtain my mortgage Reviewed on: 28th February 2022
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Verified Member

Darlington Building Society Branch Review

5
Personal approach Genuine friendly service Reviewed on: 28th February 2022
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Verified Member

Darlington Building Society Branch Review

5
I like the face that this is a local building society and I am always kept updated about my mortgage Reviewed on: 28th February 2022
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Verified Member

The best in the business

5
Fantastic service every time wouldn’t give anywhere else for mortgage or savings Amazing friendly staff and fantastic service Reviewed on: 18th January 2022
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Michelle

Cheryl Allen was superb...

5
We have had a year of mixed experiences with Darlington. However, we have been dealing with Cheryl Allen for the last week or so who has been amazing. Knowledgeable and diligent. She always did exactly what she said she would and worked very hard to help us. We couldn't recommend her enough. Reviewed on: 23rd December 2021
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DBS Verified Member

Direct mortgages review

5
Like the personal, friendly service Reviewed on: 6th December 2021
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Direct mortgages customer

Direct mortgages review

5
An excellent professional service throughout the mortgage application. The staff I dealt with were extremely knowledgeable and helpful at all times. Thank you Reviewed on: 2nd December 2021
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Direct mortgages customer

Mortgage customer

5
Friendly staff mortgage deal and options explained in correspondence Reviewed on: 4th November 2021
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Mortgage customer

Good experience

5
The process was made very easy on the phone. Reviewed on: 12th October 2021
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DBS Verified Member

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