Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.76
Based on 970 reviews, last reviewed 3rd Sep 2026
38% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

First Time Buyer - Ann I honestly cannot recommend Ann enough. I came to her after a previous experience with another mortgage advisor had left me feeling hopeless and convi... Read more Reviewed on: 3rd September 2026
Georgia C's avatar
Georgia C

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
LH's avatar
LH
Visit provider site Read all reviews Write a review

About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Review Darlington Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Darlington Building Society Mortgages reviews (970)

Darlington Building Society Branch Review

4
The advisors I spoke to were very helpful. My telephone call was answered really quickly, which is rare these days and the advisor spoke clear English. Reviewed on: 31st October 2022
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
Online services to view account. Reviewed on: 31st October 2022
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
Excellent service from Stockton branch. Reviewed on: 31st October 2022
Verified Member's avatar
Verified Member

No replies

1
Disgraceful customer service. I was on the point of opening an account with them but needed a little guidance with their application form as I would have been a new customer. Phoned twice. Each time their robot guided me to a savings customer service phone which both times just rang unanswered. Sent them a general enquiries request through their website asking them to call me. No response from that either. They have just lost a potential new customer for ever with their shoddy behaviour and lousy attention to their own systems. Forget them is my advice Reviewed on: 26th October 2022
No replies's avatar
No replies

Darlington Building Society Branch Review

5
Upon telephoning (very pleasant & helpful staff member) the process was quick & easy Reviewed on: 30th September 2022
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
I have greatly appreciated the high level of service provided by my mortgage advisor, Paula Marshall, as well as her colleagues Reviewed on: 30th September 2022
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
Rebecca provided a human approach without judgement. Always available to help. Very professional. Reviewed on: 31st August 2022
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
Very impressed with the service we received, from initial enquiry to receiving requested documentation. Reviewed on: 31st August 2022
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
Efficient service. Options explained very well and clear to understand. Reviewed on: 31st August 2022
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
The best lender I have dealt with in my 40 plus years of dealing with various lenders. Efficient, highly personable, extremely helpful. Reviewed on: 31st August 2022
Verified Member's avatar
Verified Member

Review Darlington Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill