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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.83
Based on 942 reviews, last reviewed 3rd Mar 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

Best customer service and great rates Everyone I’ve spoken to has been really helpful and when you call you actually get through to someone straight away! Very unlike other banks but as a ... Read more Reviewed on: 3rd March 2026
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Fern

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (942)

Darlington Building Society Branch Review

5
Easy to get in touch with the mortgage team via email Reviewed on: 30th June 2022
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Verified Member

Lovely team

5
All the people I have spoken with or emailed have been super lovely and really helpful Reviewed on: 13th May 2022
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DBS Verified Member

Would highly recommend.

5
Since day one of being paired with Rebecca as our mortgage advisor, we have been nothing but impressed with her. She’s been professional and polite but has added a personal touch which has really made us feel valued. Nothing has been too much hassle and emails / calls have been responded to immediately meaning we’ve never been waiting. Did it take longer than expect to sort out our mortgage?… yes, BUT, Darlington manually underwrite their mortgages which means a HUMAN looks at it and not a computer. This is just what we needed. Rebecca really understood our situation and challenges, she was non-judgemental and just understood what we wanted to achieve not just in the short-term but also the long-term. She’ll never understand the positive impact that she’s had on our lives. We’ve finally found the light at the end of the tunnel and are now exiting it. Rebecca you little star! Big shout out to Dan. Always remembered us when calling and just a genuinely nice bloke. Thanks so so so much. B&G Reviewed on: 12th May 2022
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DBS Verified Member

Rebecca has genuinely improved our life

5
We were looking for a mortgage for months. Everyone we spoke with said they couldn’t help us. Brokers said they could but then the lenders had strict criteria that we didn’t meet due to a few credit issues in the past. We stumbled across Darlington BS and decided this is the final time we would try to remortgage. Rebecca was handed our case file and immediately approached our case with a ‘can-do’ attitude. She was always just an email away, and during times of question, was always there for a chat. We’ve finally had our mortgage approved via a manual underwriting process and are waiting for the final money release. Rebecca was professional throughout and we also spoke with Dan on a few occasions who always remembered us which was a very nice touch. You will never understand just how much this means to us. We can now save a considerable amount on our mortgage each month and this is down to your hard work. Thanks so much! Reviewed on: 11th May 2022
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DBS Verified Member

Darlington Building Society Branch Review

5
Excellent service from Darlington Mortgage Direct Sales team! Thank you! Reviewed on: 30th April 2022
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Verified Member

Darlington Building Society Branch Review

5
Rebecca has always been great and as a whole love the personal approach, rather than the computer says Reviewed on: 30th April 2022
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Verified Member

Darlington Building Society Branch Review

5
Really nice staff and service. Good product range. Very helpful on the phone, and no call centre. Personal service. Reviewed on: 30th April 2022
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Verified Member

Darlington Building Society Branch Review

5
Daniel Ferguson dealt with my query today. He explained the products available, was a thorough professional and efficient. Thanks Daniel and thanks Darlington. Reviewed on: 30th April 2022
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Verified Member

Darlington Building Society Branch Review

5
Customer service is first class - always helpful and courteous. Reviewed on: 30th April 2022
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Verified Member

Darlington Building Society Branch Review

5
No complaints. Quite happy with services we receive, questions answered clearly at a level that can be understood. Reviewed on: 30th April 2022
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Verified Member

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