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Darlington Building Society: Mortgages reviews

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4.82
Based on 957 reviews, last reviewed 26th Apr 2026
136% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
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2%
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1%
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2%

Latest highest rating:

5

From the initial application to completion was just... From the initial application to completion was just about 6 weeks Reviewed on: 26th April 2026
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B j

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (957)

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1
Disgraceful customer service. I was on the point of opening an account with them but needed a little guidance with their application form as I would have been a new customer. Phoned twice. Each time their robot guided me to a savings customer service phone which both times just rang unanswered. Sent them a general enquiries request through their website asking them to call me. No response from that either. They have just lost a potential new customer for ever with their shoddy behaviour and lousy attention to their own systems. Forget them is my advice Reviewed on: 26th October 2022
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Darlington Building Society Branch Review

5
Upon telephoning (very pleasant & helpful staff member) the process was quick & easy Reviewed on: 30th September 2022
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Darlington Building Society Branch Review

5
I have greatly appreciated the high level of service provided by my mortgage advisor, Paula Marshall, as well as her colleagues Reviewed on: 30th September 2022
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Verified Member

Darlington Building Society Branch Review

5
Rebecca provided a human approach without judgement. Always available to help. Very professional. Reviewed on: 31st August 2022
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Verified Member

Darlington Building Society Branch Review

5
Very impressed with the service we received, from initial enquiry to receiving requested documentation. Reviewed on: 31st August 2022
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Verified Member

Darlington Building Society Branch Review

5
Efficient service. Options explained very well and clear to understand. Reviewed on: 31st August 2022
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Verified Member

Darlington Building Society Branch Review

5
The best lender I have dealt with in my 40 plus years of dealing with various lenders. Efficient, highly personable, extremely helpful. Reviewed on: 31st August 2022
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Verified Member

Darlington Building Society Branch Review

5
My sale and purchase have not been easy but Darlington have been fantastic. Rebecca Russell is always very helpful. Reviewed on: 31st August 2022
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Verified Member

Darlington Building Society Branch Review

5
Mandy has been really helpful, always easily contactable and friendly. Reviewed on: 31st August 2022
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Verified Member

Darlington Building Society Branch Review

5
As a single person, the valid explanation of everything in lamen terms, and the patience that was given was great. Reviewed on: 31st August 2022
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Verified Member

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