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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.77
Based on 965 reviews, last reviewed 30th Jun 2026
68% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

10/10 service Very easy to speak to customer services. Provided with the right mortgage with ease Reviewed on: 30th June 2026
G H's avatar
G H

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (965)

Darlington Building Society Branch Review

5
The staff are always polite & friendly & knowledgeable of the products on offer. Reviewed on: 31st October 2022
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Darlington Building Society Branch Review

5
We like that Darlington was able to deal with foreign income. We liked the telephone interviews with your expert, professional staff member. Reviewed on: 31st October 2022
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Darlington Building Society Branch Review

5
Letter received well ahead of current mortgage deal ending with sufficient information with which to make a decision. Reviewed on: 31st October 2022
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Darlington Building Society Branch Review

5
Ann Walpole is an asset to the Darlington, so helpful, knowlegeable. Reviewed on: 31st October 2022
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Darlington Building Society Branch Review

5
Mortgage advisor professional & friendly & gave lots of relevant information. Reviewed on: 31st October 2022
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Darlington Building Society Branch Review

4
The advisors I spoke to were very helpful. My telephone call was answered really quickly, which is rare these days and the advisor spoke clear English. Reviewed on: 31st October 2022
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Darlington Building Society Branch Review

5
Online services to view account. Reviewed on: 31st October 2022
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Darlington Building Society Branch Review

5
Excellent service from Stockton branch. Reviewed on: 31st October 2022
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1
Disgraceful customer service. I was on the point of opening an account with them but needed a little guidance with their application form as I would have been a new customer. Phoned twice. Each time their robot guided me to a savings customer service phone which both times just rang unanswered. Sent them a general enquiries request through their website asking them to call me. No response from that either. They have just lost a potential new customer for ever with their shoddy behaviour and lousy attention to their own systems. Forget them is my advice Reviewed on: 26th October 2022
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Darlington Building Society Branch Review

5
Upon telephoning (very pleasant & helpful staff member) the process was quick & easy Reviewed on: 30th September 2022
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