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Darlington Building Society: Mortgages reviews

4.84
Based on 880 reviews, last reviewed 21st Jun 2025
1005% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

Customer Service at its best! Suzanne Eccleston explained all that I needed to know regarding switching mortgages in a clear and concise manner. She was friendly and helpful and pu... Read more Reviewed on: 21st June 2025
Peter M's avatar
Peter M

Latest lowest rating:

1

Great experience with Darlington Building Society! Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recom... Read more Reviewed on: 17th April 2025
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Ricardo

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Darlington Building Society Mortgages reviews (880)

Mortgage review

5
Efficient service which enable me to deal with direct Reviewed on: 23rd April 2021

Mortgage review

5
Excellent care and support from initial contact! Clear and timely communications, Rebecca Russell very professional whilst, being friendly and approachable Reviewed on: 20th April 2021

Mortgage review

5
Ann Martin was our advisor, she is just 5* . Kept us informed every step of the way, explained things in a way that we both understood clearly. Can not recommend enough Reviewed on: 19th April 2021

Mortgage review

4
Interest only Mortgage on a rural 1H acre smallholding Reviewed on: 13th April 2021

Mortgage review

5
Excellent care and support from initial contact! Clear and timely communications, Rebecca Russell very professional, whilst being friendly and approachable Reviewed on: 10th April 2021

Mortgage review

5
Amazing service from start to finish Reviewed on: 8th April 2021

Mortgage review

5
Great service, very professioianl providing us with the right information to make our choices and support through the application process Reviewed on: 29th March 2021

Mortgage review

3
We would have liked things to be a bit quicker Reviewed on: 28th March 2021

Mortgage review

5
All good, pleasant staff on the phone Reviewed on: 7th March 2021

Mortgage review

1
Our offered mortgage terms (fixed rate and duration) was unilaterally changed compared to the intial quote and application from our broker. No communication was given on this change until it was too late and we had no option Reviewed on: 6th March 2021

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