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Darlington Building Society: Mortgages reviews

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4.84
Based on 880 reviews, last reviewed 21st Jun 2025
1005% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

Customer Service at its best! Suzanne Eccleston explained all that I needed to know regarding switching mortgages in a clear and concise manner. She was friendly and helpful and pu... Read more Reviewed on: 21st June 2025
Peter M's avatar
Peter M

Latest lowest rating:

1

Great experience with Darlington Building Society! Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recom... Read more Reviewed on: 17th April 2025
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Ricardo
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Darlington Building Society Mortgages reviews (880)

Mortgage review

5
Excellent customer service via phone calls, prompt and timely clear documentaion Reviewed on: 28th May 2021
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Mortgage customer

Mortgage review

5
I am happy with Darlington, everything was clear, fast and service efficient Reviewed on: 27th May 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
Overall the service was great. The communication took a long time, now even given the pandemic, it was under pressure Reviewed on: 24th May 2021
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Mortgage customer

Mortgage review

5
We are first time buyers and only had I year stay in the UK at the mortgage application time. Only Darlington offered us mortgage when all other companies refused to offer any mortgages. Because of them we could buy a house here Reviewed on: 21st May 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Mandy Probert and EMma Donaldson especially have been really helpful and are very knowledgeable advising me regarding my mortgage review. Their help and prompt responses and calls all helped my devision to stay with Darlington. Thanks Reviewed on: 19th May 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
Slower rate of communication, though may have been due to Covid rules Reviewed on: 16th May 2021
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Mortgage customer

Stockton branch review

5
Mortgage, very happy with service Reviewed on: 8th May 2021
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Stockton branch customer

Poor, slow service.

1
Mortgage was refused after two months of waiting due to the building access. Why this couldn’t have been established at the beginning is beyond me. Very slow in replying to enquires. Reviewed on: 30th April 2021
Bruce Lee's avatar
Bruce Lee

Mortgage review

5
First class service from Cheryl Allan, attentive to need and excellent rapport Reviewed on: 25th April 2021
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Mortgage customer

Mortgage review

5
Love the (old school) family feel to the company Reviewed on: 24th April 2021
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Mortgage customer

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