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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.77
Based on 965 reviews, last reviewed 30th Jun 2026
68% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

10/10 service Very easy to speak to customer services. Provided with the right mortgage with ease Reviewed on: 30th June 2026
G H's avatar
G H

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (965)

Friendly staff, good response time line

5
From my initial enquiry to further correspondence, I found the staff to be consistantly helpful & curteous. Reviewed on: 13th February 2023
DBS Verified Member's avatar
DBS Verified Member

Darlington Building Society Branch Review

2
Took a long time to process mortgage, bureacratic process, direct and straight to the point in savings easy to deal with. Reviewed on: 8th February 2023
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Verified Member

A friendly building society

5
We have been with the Darlington for 5 years now and have found them easy to deal with, providing back end support that is second to none. It is easy to speak to someone who can help you. Reviewed on: 2nd February 2023
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DBS Verified Member

Darlington Building Society Branch Review

5
Timely and clear advice on options, ease of renewal, helpful and friendly. Reviewed on: 31st January 2023
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Verified Member

Darlington Building Society Branch Review

5
When no High St. leander would give me a mortgage 8 yrs ago, Darlington Building Society did. Reviewed on: 31st January 2023
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Verified Member

Darlington Building Society Branch Review

3
Speed of processing the application from seeing mortgage adviser in May to approval sent in November was very slow. Reviewed on: 31st January 2023
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Verified Member

Superb service

5
Ann has helped us with our mortgage so much. From long phone calls to explain everything to personalised and caring emails throughout the process. She's been wonderful and has made a somewhat stressful situation of remortgaging hassle free and easy. Reviewed on: 30th January 2023
DBS Verified Member's avatar
DBS Verified Member

first meeting

5
Very friendly and relaxed meeting. Rebecca had a great understanding of my needs and circumstances and explained all the options clearly. I didn't need to ask a lot of questions and those I did were answered in a clear and concise manner. Very happy overall Reviewed on: 25th January 2023
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DBS Verified Member

An easy and stress free process working with Ann from the mortgage team!

5
My advisor was Ann, she was a pleasure to deal with and no request was never too much. Prompt responses and efficient answers everything you want when trying to arrange a mortgage. Couldn’t have been better! Thanks again Reviewed on: 20th January 2023
DBS Verified Member's avatar
DBS Verified Member

Darlington Building Society Branch Review

5
The lady I spoke to when I enquired about the offers had a great telephone manner and advice was excellent! Reviewed on: 31st October 2022
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Verified Member

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