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Direct Line: Car Insurance reviews

Name: Car Insurance
Rating: 3.77 (354 reviews)

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3.56

Based on 354 reviews, last reviewed 26th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

47%

26%

19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024

Latest lowest rating:

1

Direct Line Decline! I was insured with Direct Line for years then in January last year the premium skyrocketed and this year they couldn’t even offer any insurance covera... Read more Reviewed on: 26th January 2025

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About this product

Shop with confidence when choosing your next car insurance provider by checking out genuine customer reviews on Smart Money People. We collect Direct Line car insurance reviews so you can make an informed decision when choosing your next provider.

Direct Line was founded in 1985 as the UK’s first direct car insurance company but has since expanded to offer a variety of insurance products. With policies to cover cars, vans and electric vehicles alongside telematics and mileage money back policies, there’s a versatile range of cover available. Read our Direct Line car insurance reviews to see how genuine Direct Line customers rate their policies.

Consider what is important to you in a car insurance policy. Perhaps you want the lowest premium possible, or you may wish for some additional add-ons to make the policy more secure. Whatever you need from a policy, read our Direct Line car insurance reviews to gain some insights into what you could expect as a Direct Line customer.

Have you had a car insurance policy with Direct Line? Leave an honest review on Smart Money People so we can help people like you make better decisions. Was the sign-up process simple, or did it perhaps take longer than you’d expected? Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with the customer service team? Whether good or bad, leave a Direct Line car insurance review to help other drivers just like you.

Direct Line Car Insurance reviews (354)

Review of the Direct Line, Car Insurance:

Great product

Gave me a quote of half price compared to the insurance I was with. changed straight away. Reviewed on: 8th November 2017

I was assaulted an my car stolen and no help and blamed by direct line

Hi everyone This Direct Line Car Insurance they are not serious My solicitor it’s taking them to court I have been with direct line for more than a year and I have been their customer for several years I was trying to sell my Audi TT last week I advertised on a gumtree Someone asked to view the car to buy the car He asked to meet us at Chiswick where my friend lives The strange buyer tested the car and starting talking about negotiations Suddenly he pushed my friend to the ground and drove off The police arrived and after some questions just gave the crime reference number After that we called my direct line car insurance for help The direct line asked us all the questions and the day after they blamed us for let the keys on the ignition and therefore CAN NOT PAY for any losses I have told them that at any point or moment the car was not abandoned and was a planed assault So what’s the point to sign for a full comprehensive insurance fire and theft?? So this direct line insurance people that they are crooks and not helping at all I could get killed or stabbed?? You direct line I was telling you the truth and because of telling you the truth you are refusing to help me So people be aware of this direct line car insurance they are not good they will blame you In my all life I have never ever claimed for any theft or car accidents No consideration for the customers after you pay every month for your insurance when you need help from them you will get false accusations and instead of the the victim they will call you the fraudster Thank you Claims direct car insurance This it’s the way you are treating me as a criminal I have got my property insurance with this direct line I need also to cancel as I don’t trust them I do not recommend any one to deal with this insurance Regards E Barreto Reviewed on: 1st April 2020

Avoid if you value your sanity

Do not even try to get a quote from Direct Line Insurance if you value your sanity. Unfortunately, I realised the extent of dissatisfaction of their customers and potential customers when I read the comments of their customers. This was after I tried to get a quote from them and to my horror they declined to give me a quote! Then patronised me by saying that of course I can apply again when my circumstances change. When I asked them what circumstances had to change, their unbelievable answer was that their decision is based on their underwriting criteria and I was not allowed to know the factor or factors that resulted in their decision! In other words I can reapply when these factors personal to me which are secret to me change. No doubt any sane and reasonable person can see the ridiculous, unfair and stressful position forced on the unlucky people who try to get a quote from them. Whilst I accept that they have a right to offer insurance (Or not) to whoever they prefer, it is their total disregard for the impact of their decision on their potential customers and their refusal to concede that people should be able to ask on what basis a decision has been made that may have potential impact on their future insurance application. Reviewed on: 18th February 2020

Expensive

Expensive and considering leaving when it comes up Reviewed on: 2nd February 2020

Impressed

Received renewal notification for car insurance which was in the ball park of comparison sites, rang up and they not only matched cheapest quote but bettered it with a loyalty bonus. Well impressed. Reviewed on: 11th September 2019

Great service

Have been with direct line a couple of years and had to make a claim recently through no fault of my own. They where very reassuring and dealt with my claim very well. Would definitely recommend. Reviewed on: 11th September 2019

Amazing service

My car was smashed into whilst parked outside my house and the driver ran off after writing off two other cars in the process, the police wouldn't take my car and had the fire brigade move the car to the side of the road, I called Direct Line at 1am and they had someone come out to collect the car for me that night, they managed to repair it, and a few weeks later when another issue came up on the car I called, they had someone come out with a courtesy car for me while they took mine in to be looked at and fixed, when I took it to my garage they woudln't even look at it for 2 weeks and offered no courtesy car. Direct line really did offer a fabulous service and I'd love to use them again, if my premium doesn't go up too much EEEKK! Reviewed on: 10th September 2019

Super Easy Great Price

I’ve been with Direct Line before and left due to them hiking the price constantly. Checked back a year later and the price was very reasonable and better than any insurer through any comparison website. Also offer discount due to having house insurance Reviewed on: 4th September 2019

Good quote

Best renewal price compared with other insurers. Reviewed on: 1st September 2019

Good value

Great insurance provider, always there to help,freindly people Reviewed on: 1st September 2019

No trouble

Easy to talk to, never had a problem with getting through to talk to someone on the phone. They send me reminders every year when my insurance is due. Reviewed on: 1st September 2019

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