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Direct Line: Car Insurance reviews

Name: Car Insurance
Rating: 3.77 (354 reviews)

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3.57

Based on 354 reviews, last reviewed 26th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

47%

26%

19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024

Latest lowest rating:

1

Direct Line Decline! I was insured with Direct Line for years then in January last year the premium skyrocketed and this year they couldn’t even offer any insurance covera... Read more Reviewed on: 26th January 2025

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About this product

Shop with confidence when choosing your next car insurance provider by checking out genuine customer reviews on Smart Money People. We collect Direct Line car insurance reviews so you can make an informed decision when choosing your next provider.

Direct Line was founded in 1985 as the UK’s first direct car insurance company but has since expanded to offer a variety of insurance products. With policies to cover cars, vans and electric vehicles alongside telematics and mileage money back policies, there’s a versatile range of cover available. Read our Direct Line car insurance reviews to see how genuine Direct Line customers rate their policies.

Consider what is important to you in a car insurance policy. Perhaps you want the lowest premium possible, or you may wish for some additional add-ons to make the policy more secure. Whatever you need from a policy, read our Direct Line car insurance reviews to gain some insights into what you could expect as a Direct Line customer.

Have you had a car insurance policy with Direct Line? Leave an honest review on Smart Money People so we can help people like you make better decisions. Was the sign-up process simple, or did it perhaps take longer than you’d expected? Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with the customer service team? Whether good or bad, leave a Direct Line car insurance review to help other drivers just like you.

Direct Line Car Insurance reviews (354)

Review of the Direct Line, Car Insurance:

Great product

Gave me a quote of half price compared to the insurance I was with. changed straight away. Reviewed on: 8th November 2017

No complaints yet

I haven't had much need to contact Direct Line yet but haven't got any complaints so far. Reviewed on: 1st March 2017

Naughty with renewals

I'm with Direct Line and I find they are ok, but naughty with the renewal prices but giving them a call and they always match the new customer price. Reviewed on: 27th February 2017

No loyalty reward

I've been with Direct Line for years and they've always been competitive,when your renewal is due,get a cheaper quote elsewhere,give them a ring and they'll beat it.I have to say however,it does annoy me that they don't reward loyal customers with the best deal first of all,but I suppose they're all the same Reviewed on: 27th February 2017

Claims experience

Direct Line handled a claim, where there could have been difficulties with the third party., with 100o/o efficiency and to my total satisfaction Reviewed on: 25th February 2017

Good claims experience

Third party reversed from parking space into my car. Although driver admitted liability. This admission was later retracted, obviously on instructions from his office. Direct Line handled the claim on my behalf obtaining a totally satisfactory result, and with no stress on my part Reviewed on: 25th February 2017

Consistent performance

Normally competitive quote but need to move away every other year to stop premium creep. Never had to claim so no opinion on performance Reviewed on: 24th February 2017

Direct line car insurance

Terrible company won't even provide any quotes. I have had no issues with other insurance companies and have previously been with direct line as well. When I called up to ask why, they couldn't specify a reason just that I didn't meet their underwriters criteria. I asked them what the criteria was and he told me to look it up online!!!! Crap service, crap policilies and never requesting anything from these people again! Reviewed on: 28th December 2016

AVOID

LIES LIES UPON MORE LIES! Get you in board making it cheap for you to then sting you with double the cost for your first year on renewal date! Dirty little scammers Reviewed on: 22nd December 2016

Liars and frauds!

Staff like it when they take your money promise you call backs but never keep their promise. Promised that after the first year my insurance would drop as long as didn't make any claims so did my lady drive carefully got my 2 years no claims as they promised to double it after my first year with them to then get a renewal letter saying they where going to double my premium! Liars scammers and fakes AVOID AT ALM COSTS AND THANK ME LATER Reviewed on: 22nd December 2016

Promised call backs failed!

Had to call them 10 times before they finally resolved my issue after 1 year AVOID AVOID AVOID TERRIBLE STAFF Reviewed on: 22nd December 2016

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