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Direct Line: Home Insurance reviews

Name: Home Insurance
Rating: 3.79 (132 reviews)

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3.73

Based on 132 reviews, last reviewed 11th Oct 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

49%

21%

19%

Latest highest rating:

5

An excellent online portal An excellent online portal and a very easy renewal process. Reviewed on: 11th October 2024

Latest lowest rating:

1

No DL renewal despite 15 years of no claims. Direct Line didn't renew my buildings and contents insurance because it was a 2nd home, only used by us.We have had insurance with DL for 15 years sin... Read more Reviewed on: 15th March 2024

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About this product

At Smart Money People, we collect Direct Line home insurance reviews from genuine policyholders. These insights can help you make an informed decision when selecting your next provider.

Direct Line offers three levels of home insurance cover, allowing you to pay for just the level of protection you need. Choose from Home Insurance, Home Insurance Plus and Select Premier. You may opt to take out either buildings or contents insurance, or a combined policy.

If you’re considering Direct Line as your new home insurance provider, find out what existing customers have to say. Our Direct Line home insurance reviews can give you insight into what you can expect from the company. Discover whether policyholders were satisfied with their chosen level of cover and find out about Direct Line’s claims process and customer service. Learn more about real customer experiences by reading our reviews.

Have you had a home insurance policy with Direct Line? Did you take out buildings insurance, contents insurance, or both? Which level of cover did you choose and were you satisfied with the level of cover you received? Did you need to make a claim on your policy, and if so, how was it handled? Would you recommend Direct Line to a family member or friend?

Write an honest Direct Line home insurance review today. Together, we can help people like you make better decisions.

Direct Line Home Insurance reviews (132)

Review of the Direct Line, Home Insurance:

Easy to deal with except at renewal.

Very happy with the covergage and customer service we have had for many years on our two properties. My only bug-bear is the "renewal dance" where they seem to quote an inflated price, I call them and they revert to something close to or lower than the old premium. Reviewed on: 24th August 2023

Great company to deal with.

Direct Line is always the cheapest for our home insurance but has better cover than most. It includes travel insurance at no extra cost. We had to cancel a holiday last year due to health reasons and claimed back the deposit from Direct Line. The claim went through easily and quickly and I'd recommend them to anyone. Reviewed on: 4th July 2017

Great service!

Very trustable company with good service Reviewed on: 4th July 2017

Superb customer service!

We have used other companies for our home insurance, however, none compare to Direct Line. We pay a little extra for the Home Start package which has saved us from very cold winters with the boiler repair. We have made claims following a burglary and it was dealt with very professionally but friendly too - very sympathetic and great service. Reviewed on: 4th July 2017

Great customer service over the phone

I wanted to get home insurance today for my contents inside my flat the gentleman over the phone gave me great quotes and was polite and very friendly with me over the phone. I wanted my home and belongings insured in case of fire flood or some other disaster. Ive been told as well by direct line that i can be insured while im away from home such as a mugging happened to me i would be insured for that all at £18.30 a month which i thought was brilliant price. Im now happy that ive got home insurance after seeing the glenfell tower block fire in london today it really made me think i need to be insured. Anything can happen and it is deverstating when it does. I was mugged few years back i wish i was insured by direct line then. Reviewed on: 14th June 2017

decent service though poor promotional offer

signed up with direct line home insurance with a £50 Amazon voucher if ordered online. told would receive it within 120 days. its now been 140days and still chasing it up, frustrating! Reviewed on: 24th December 2016

No drama just help and support

After a pipe broke in the loft when we were away from home, direct line sorted everything out for us and we felt they really cared about the problems we faced. Reviewed on: 29th October 2016

Great service

Very helpful and resolved my problem speedily Reviewed on: 21st October 2016

Hassle free claims

Direct Line are the best company I've dealt with when having to make a claim. It was so straightforward and hassle free which made the whole thing so much more less stressful. We simply made a phone call and we were given a like for like model of our tv. The customer services staff were polite, friendly and made sure that everything was dealt with as quickly & efficiently as possible. The best customer services we have dealt with regarding a claim, would thoroughly recommend them. Reviewed on: 8th October 2016

Worth checking latest prices

We've been with Direct line for several years and their prices have always been competitive but it's worth calling them for the best prices at renewal time. Reviewed on: 26th September 2016

THINKING OF CHANGING HOME INSURANCE PROVIDER ?

Went on line to check costs with Direct Line after my current provider had increased my premium by over £80 per annum . Had a couple of queries and phoned Direct Line and ended up with a good policy and saved myself a great deal of money in the process . So helpful ! Reviewed on: 15th September 2016

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