Smart Money People Logo

Direct Line: Home Insurance reviews

3.75
Based on 132 reviews, last reviewed 11th Oct 2024
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
49%
See only 4 star reviews
21%
See only 3 star reviews
8%
See only 2 star reviews
3%
See only 1 star reviews
19%

Latest highest rating:

5

An excellent online portal An excellent online portal and a very easy renewal process. Reviewed on: 11th October 2024
John D's avatar
John D

Latest lowest rating:

1

No DL renewal despite 15 years of no claims. Direct Line didn't renew my buildings and contents insurance because it was a 2nd home, only used by us.We have had insurance with DL for 15 years sin... Read more Reviewed on: 15th March 2024
Edward Cunningham's avatar
Edward Cunningham

About this product

At Smart Money People, we collect Direct Line home insurance reviews from genuine policyholders. These insights can help you make an informed decision when selecting your next provider.

Direct Line offers three levels of home insurance cover, allowing you to pay for just the level of protection you need. Choose from Home Insurance, Home Insurance Plus and Select Premier. You may opt to take out either buildings or contents insurance, or a combined policy.

If you’re considering Direct Line as your new home insurance provider, find out what existing customers have to say. Our Direct Line home insurance reviews can give you insight into what you can expect from the company. Discover whether policyholders were satisfied with their chosen level of cover and find out about Direct Line’s claims process and customer service. Learn more about real customer experiences by reading our reviews.

Have you had a home insurance policy with Direct Line? Did you take out buildings insurance, contents insurance, or both? Which level of cover did you choose and were you satisfied with the level of cover you received? Did you need to make a claim on your policy, and if so, how was it handled? Would you recommend Direct Line to a family member or friend?

Write an honest Direct Line home insurance review today. Together, we can help people like you make better decisions.

Direct Line Home Insurance reviews (132)

Review of the Direct Line, Home Insurance:

Great customer service over the phone

5
I wanted to get home insurance today for my contents inside my flat the gentleman over the phone gave me great quotes and was polite and very friendly with me over the phone. I wanted my home and belongings insured in case of fire flood or some other disaster. Ive been told as well by direct line that i can be insured while im away from home such as a mugging happened to me i would be insured for that all at £18.30 a month which i thought was brilliant price. Im now happy that ive got home insurance after seeing the glenfell tower block fire in london today it really made me think i need to be insured. Anything can happen and it is deverstating when it does. I was mugged few years back i wish i was insured by direct line then. Reviewed on: 14th June 2017

Very reasonable home insurance

4
After receiving my renewal quote from my home insurance, I decided to look around to see if I could get a better offer. I used a few price comparison sites, but found Direct Line the cheapest of the lot and very efficient. I'm now in my second year with them as the price is still very competitive. Reviewed on: 26th August 2015

Do you have a different Direct Line product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

Direct Line has a range of products available. Check the ratings of each product to find the right one for you. View all products