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Direct Line: Home Insurance reviews

Name: Home Insurance
Rating: 3.79 (132 reviews)

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3.74

Based on 132 reviews, last reviewed 11th Oct 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

49%

21%

19%

Latest highest rating:

5

An excellent online portal An excellent online portal and a very easy renewal process. Reviewed on: 11th October 2024

Latest lowest rating:

1

No DL renewal despite 15 years of no claims. Direct Line didn't renew my buildings and contents insurance because it was a 2nd home, only used by us.We have had insurance with DL for 15 years sin... Read more Reviewed on: 15th March 2024

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About this product

At Smart Money People, we collect Direct Line home insurance reviews from genuine policyholders. These insights can help you make an informed decision when selecting your next provider.

Direct Line offers three levels of home insurance cover, allowing you to pay for just the level of protection you need. Choose from Home Insurance, Home Insurance Plus and Select Premier. You may opt to take out either buildings or contents insurance, or a combined policy.
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Direct Line Home Insurance reviews (132)

Review of the Direct Line, Home Insurance:

Claim

They were really helpful during our claim. They chased up people that weren't doing what they were supposed to. We've stuck with them because they were so good. They are competitive, not necessarily the cheapest but if they're amongst the cheaper few I'd choose them! Reviewed on: 1st June 2016

Generally offer a competitive quote.

I must be honest, I have had house insurance for 30 years now and have yet to make a claim. I therefore cannot comment on how good Direct Line are in handling claims. I can say however, that I have generally found Direct Line to offer the most competitive quotes and so have stayed with them for numerous years. You will not find their rates on comparison websites and you will have to deal directly with Direct Line either by phone or internet. Definitely worth the effort of checki... Reviewed on: 23rd August 2023

Long-term policy holder

I have held a home insurance policy with Direct Line for many, many years. I have found them, on the whole, quite unhelpful by telephone and the Direct Line Legal team help which is covered by my policy have been working on a simple claim for me for six years with no end in sight. I would love to change providers, but am unfortunately locked in until the legal case ends. Reviewed on: 22nd August 2023

Stress free

Have used DL for the last 10 years or so. Still getting a good price and they are happy to discuss lowering if it increases more than I expect. Reviewed on: 22nd August 2023

DO NOT GET HOME INSURANCE

Worst experience of my life! Do not get insurance with DIRECT LINE , my home was burgled and they looked for any excuse to void my claim! Over £40,000 worth of contents was stolen and they mislead me to believing I was entitled to some money on my unspecified items, and the terms and conditions are misleading! Doesn’t make any sense why they have voided me. Didn’t even look into the claim correctly! Was paying over £81 per month for over 5 years well over the odds. Told me I wa... Reviewed on: 2nd August 2023

Home insurance cover

I am pleased I have home insurance cover with Direct Line, my home and buildings are covered plus extras like flood storm damage and legal liability, I pay by direct debit so I don’t need to worry about cover running out, and the company will send an email when it’s time to renew with them again for another year if I want to. Reviewed on: 1st August 2023

Good when I needed them most

Direct Line provided an excellent legal service through my home insurance policy when I had to claim compensation for a dangerous kitchen installation. Reviewed on: 30th July 2023

The full package with no hidden costs

What I like is that the home insurance plus has no hidden extra costs and it covers up to 100k of content and unlimited buildings. Whenever we’ve called they have been super helpful and when wanting to insure our bikes they were honest that they would not be the best and recommended an alternative. Reviewed on: 28th July 2023

50% uplift for renewal

many years of no claims histrory, but 50% increase for renewal of policy. Reviewed on: 22nd July 2023

terrible company

been with direct line for 19years last years premium was £225 this years premium £303.50 ciontacted them and asked was there a misprint they said no and the new premium was right left me no choice but to cancel the insurance. 19 years no claims buyers beware. Reviewed on: 17th June 2023

Rip off merchants

Home Insurance last year was £170, this year they want £247, phoned up and they said they could reduce it by £25. That would be an increase of £52 or in excess of 25%. No claims made in the past 4 years I was with them, no claims made in 40 years, pure greed on their part and another customer lost. Thanks for nothing Direct Line Reviewed on: 6th June 2023

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