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Esure: Car Insurance reviews

Name: Car Insurance
Rating: 2.12 (388 reviews)

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1.71

Based on 388 reviews, last reviewed 12th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

56% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

Absolutely terrible customer service. Absolutely terrible customer service. None of them have a clue what they are doing. I have tried multiple times to make simple changes to my policy an... Read more Reviewed on: 12th February 2025

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About this product

Here at Smart Money People, we collect Esure car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Esure was founded in 2000, but quickly grew. As well as selling insurance policies directly to customers, by 2011 it also allowed insurance brokers to sell its products too. The company offers car, home and travel insurance policies, with varying levels of cover available when insuring a vehicle. Esure also offers a multi car policy and insurance for electric vehicles.

Are you looking to insure an electric car? See what our Smart Money People community have to say about Esure’s electric car insurance by checking out the reviews. Perhaps you need cover for your car key, or want the security of misfuelling cover. What about legal protection, or breakdown cover? Whatever you need from a policy, read the Esure car insurance reviews to see how real customers have rated their policies with the brand.

Have you had a car insurance policy with Esure? Consider leaving an honest review to help us increase trust and transparency in financial services. Tell us how you found the sign-up process - was it simple, or did it perhaps take slightly longer than you’d anticipated? Were you satisfied with the cost of the premium for the level of cover you received? Did you have to make a claim, and if so, how well did Esure deal with it? Write an Esure car insurance review today to help other drivers just like you.

Esure Car Insurance reviews (388)

Review of the Esure, Car Insurance:

Easy experience to setup insurance.

Easy experience to setup insurance. Could easily add on an extra driver and the cost was more reasonable than other insurers. Reviewed on: 14th September 2024

Theft claim - all agreed but no payment and no longer responding

It has been 4 months since I reported my car stolen from outside my home. I provided the relevant documents, DVLA number etc on day one. After much back and forth, they accepted the incident reference number was the crime reference number (!). Valuation provided and agreed within 24 hours. No payment a month later and no response to daily emails. Have tried to telephone, many attempts on hold more than one hour later, still not spoken to anyone. Formal complaint made, no response. Incredibly poor. Reviewed on: 10th October 2023

Shockingly bad customer service.

This companies CEO should be ashamed. Just awful, the worst customer service I have experienced with a company if you can even get through that is. Reviewed on: 5th October 2023

Terrible customer service

After trying for 5 days now to speak to someone spending over 6 hours on hold I really am lost. The online chat give you no help whatsoever. Please can someone responde to this review if you care about your customers in any way. 07446-194261 policy No 82988097 Reviewed on: 4th October 2023

Total Shamles of a company.

Truly a shambles of a company. Had a stolen car crash into mine on the street. Had to pay £1500 in excess, had all my no claims taken off me and claim down as at fault against my wifes name even though she wasnt even in the country. Loads of false information given, no effort made to claim from the stolen cars insurer and impossible to get through to. PLEASE PLEASE PLEASE AVOID THIS COMPANY. Anyone who works there, you should be ashamed. Reviewed on: 28th September 2023

Almost 3 hours waiting on the phone and they hung up

Been trying to reach them since forever. This company should be closed down, it is inhumane how they treat people. They've got plenty of excuses but no solutions. Reviewed on: 27th September 2023

Avoid at all costs

I have my car insurance with Esure. I contacted them when an Argos delivery van hit my parked car. I had to pay the £500 excess to get my car back after it had been repaired. I sold the car but I’m still paying monthly premiums as they won’t let me cancel as there is a claim. They are doing absolutely nothing to get it sorted. I have been waiting 5 months and I am out of pocket by hundreds of pounds. They are absolutely rubbish!! Reviewed on: 26th September 2023

great if you love to hold on the phone for 1 hour to then be cut off!

I wanted to make a small admendment to my policy. Esure clearly do not have enough customer service operatives working so was holding for just under 1 hour. It sounded like somebody had answered (as the wait music stopped) however nobody was speaking on the other end. Hopefully this doesn't leave me in a precarious position as how can your insurance be voided if you were unable to make the necessary changes due to eSure negligence? Reviewed on: 20th September 2023

Worst instance ever

Please don’t waste your money and time they are the worst company for car insurance as far as I know Reviewed on: 18th September 2023

AVOID AT ALL COSTS

They renewed without any notification or renewal quote. Charged a higher amount and then set up a finance agreement in my name without my knowledge! They then charged me £51 to cancel a policy I had no knowledge of! Complaints department were supposed to get back to me within 3 days! No response! I’m now referring it to the FCA and the financial ombudsman! Reviewed on: 18th September 2023

Do not trust this company they are the worst company ever

Please do not waste your money and time do not trust this company at all if you need to claim you have no chance with them claim number is 01737946727 try to call them you’ll see why they are the worst company ever Reviewed on: 15th September 2023

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