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Esure: Car Insurance reviews

Name: Car Insurance
Rating: 2.12 (389 reviews)

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1.70

Based on 389 reviews, last reviewed 14th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

44% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

Charged me £15 just to update an address Charged me £15 just to update an address, something that could take seconds and be done myself online. Instead you have to spend ages talking to a rob... Read more Reviewed on: 14th February 2025

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About this product

Here at Smart Money People, we collect Esure car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Esure was founded in 2000, but quickly grew. As well as selling insurance policies directly to customers, by 2011 it also allowed insurance brokers to sell its products too. The company offers car, home and travel insurance policies, with varying levels of cover available when insuring a vehicle. Esure also offers a multi car policy and insurance for electric vehicles.

Are you looking to insure an electric car? See what our Smart Money People community have to say about Esure’s electric car insurance by checking out the reviews. Perhaps you need cover for your car key, or want the security of misfuelling cover. What about legal protection, or breakdown cover? Whatever you need from a policy, read the Esure car insurance reviews to see how real customers have rated their policies with the brand.

Have you had a car insurance policy with Esure? Consider leaving an honest review to help us increase trust and transparency in financial services. Tell us how you found the sign-up process - was it simple, or did it perhaps take slightly longer than you’d anticipated? Were you satisfied with the cost of the premium for the level of cover you received? Did you have to make a claim, and if so, how well did Esure deal with it? Write an Esure car insurance review today to help other drivers just like you.

Esure Car Insurance reviews (389)

Review of the Esure, Car Insurance:

Easy experience to setup insurance.

Easy experience to setup insurance. Could easily add on an extra driver and the cost was more reasonable than other insurers. Reviewed on: 14th September 2024

Very helpful

I have had to ring Esure a few times, and several years ago I had to make a claim through them. At all times they were incredibly helpful and made stuff very easy. Price was very reasonable when compared to others also. Reviewed on: 23rd August 2023

Renewal over 100% increase

Whilst i understand there are inflation costs and expected an inflation rise i was stunned for my insurance to go from £350 per year to £710 for renewal (no claims or licence endorsements. Like for like change) Called to see if could be reduced and the offered me £10 reduction even though i stated that there are multiple company's offering the same insurance for around £350-£400.. I have been with them for 7 years and never made a claim. So much for wanting to retain a loyal customer!! Shocking to say the least Reviewed on: 23rd August 2023

Simple sign up, clear renewal

Have been with esure for several years now. The initial sign up is really straightforward, policy documents are easily accessible on the website when needed, and I've found the renewals process to be the most transparent of all insurance companies, showing exactly what my new policy will cover and the costs. Renewals have also typically been much better value than switching to similar policies from other providers. Reviewed on: 23rd August 2023

Professional claims handling

Having been in a no fault accident esure acted promptly to arrange for the required repairs and subsequently reclaim the policy access from the other party. Good service comes at a price but for my requirements that price was still one of the most competitive on the market Reviewed on: 22nd August 2023

Never again

Had a NFC that the 3rd party didn’t go their insurer with. Took Esure over 13 months to settle whilst charging me over 4 figures a year for insurance due to their own negligence. Reviewed on: 22nd August 2023

Easy, fast

It was easy to get quote and go through the process to get the insurance, I have never had claim. Reviewed on: 22nd August 2023

Customer support very appalling

Tried to reduce my car insurance with eSure, since l was a loyal customer for the past 5 years. The customer service representative was not interested in keeping me as a loyal customer. All l could hear was huffing and puffing from her and could clearly hear her colleague talking about car insurance with another customer. Would not recommend this company for any kind of insurance. Appalling customer service. Reviewed on: 22nd August 2023

Best of a bad bunch

Much more expensive than I was hoping despite no claims bonus, but straight forward enough to organise with Esure. Reviewed on: 22nd August 2023

Leave me with broken car

Leave me with a brother can damaged to driver after it been to the garage so when I called then looking for any excuse to not get the car repair so I have to pay for the the repair myself. They happy to steal from us and not get the job done properly. Reviewed on: 20th August 2023

Huge Prices Hikes for No Reason!

I’ve been an Esure customer for years. Last month my insurance jumped from 86£/month to 131£/month. I called Esure to ask why since absolutely nothing has changed on my policy and they could not give me an answer. Funny enough plenty of other providers are still quoting me around 80-90£/month. Clearly, there hasn’t been a huge nation-wide inflation in insurance prices, but rather Esure trying to squeeze more money out of it’s customers. Terrible service, terrible customer-service. I will not be returning. Reviewed on: 16th August 2023

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