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Esure: Car Insurance reviews

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1.70
Based on 385 reviews, last reviewed 10th Dec 2024
20% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
18%
See only 4 star reviews
10%
See only 3 star reviews
3%
See only 2 star reviews
3%
See only 1 star reviews
66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024
Kalisha 's avatar
Kalisha

Latest lowest rating:

1

Never again, very poor service. Never again, very poor service. Reviewed on: 10th December 2024
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arko polo
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About this product

Here at Smart Money People, we collect Esure car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Esure was founded in 2000, but quickly grew. As well as selling insurance policies directly to customers, by 2011 it also allowed insurance brokers to sell its products too. The company offers car, home and travel insurance policies, with varying levels of cover available when insuring a vehicle. Esure also offers a multi car policy and insurance for electric vehicles.

Are you looking to insure an electric car? See what our Smart Money People community have to say about Esure’s electric car insurance by checking out the reviews. Perhaps you need cover for your car key, or want the security of misfuelling cover. What about legal protection, or breakdown cover? Whatever you need from a policy, read the Esure car insurance reviews to see how real customers have rated their policies with the brand.

Have you had a car insurance policy with Esure? Consider leaving an honest review to help us increase trust and transparency in financial services. Tell us how you found the sign-up process - was it simple, or did it perhaps take slightly longer than you’d anticipated? Were you satisfied with the cost of the premium for the level of cover you received? Did you have to make a claim, and if so, how well did Esure deal with it? Write an Esure car insurance review today to help other drivers just like you.

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Esure Car Insurance reviews (385)

Simple Car Insurance

4
It is worth having simple and easy car inusrance. Reviewed on: 20th September 2021
Maher Khattab's avatar
Maher Khattab

Simple Car Insurance

4
It is less headache if you simplify car insurance. Reviewed on: 20th September 2021
Maher Khattab's avatar
Maher Khattab

RIP off

1
£35 to cancel my policy and 10 minutes on the phone listening to a recorded hard sell before they answer. Reviewed on: 17th September 2021
Ken Watts's avatar
Ken Watts

Bad service

1
ery bad service at all, never recommend to anyone to going with this cheating insurance. Reviewed on: 13th September 2021
Ali Alaraji's avatar
Ali Alaraji

Unsympathetic Staff

1
Discusting attitude of Staff at Esure. No Sympathy at all. On behalf of my Parents of which my Father is Terminally ill with Cancer and can't speak, my Mother tried to cancel the Policy and even though Her bank card details are what the Monthly payments come out from, they said they will not Cancel over the phone as they need my Father to cancel Policy by just saying Yes to cancel on the phone, how Pathetic, anyone could put the voice on, so all because of a few months backdate, they want me to carry on the Policy until next year, but I have a new policy set up with someone else luckily. All because of around £50 backdate. They want me to carry it on now I have inherited the car from my father basically and then they think come next year I would carry on the Policy. Your having a laugh. I would not Recommend Esure to anyone as they are a very Unsympathetic company, just Pathetic comes to mind. Reviewed on: 8th September 2021
Anonymous's avatar
Anonymous

Terrible customer service

1
Have buildings contents and car insurance with this MOB charged me 2 lots of Admin fees as they don’t offer online option Been with them 5 years John the so called team Leader refused to take my call Reviewed on: 8th September 2021
Eileen Ansell's avatar
Eileen Ansell

Hours on phone to cancel

1
If you're not happy spending loads of your precious time hanging on the phone waiting for someone to talk to you, especially when you only want to cancel your policy, then don't take one out with Esure! Reviewed on: 31st August 2021
Tony Dickinson's avatar
Tony Dickinson

Served its purpose

4
First year of insurance. Price wasn’t the best on renewal, but the customer service was exemplary when I called to cancel. Reviewed on: 6th August 2021
Kenny's avatar
Kenny

Dodgy

1
Have been a customer for a couple of years and changed vehicles from an old car to a fairly new one, but still only worth 6k. When I contacted them to make the policy change they said the cost increase was £400. This seemed rather odd, but I went with it as I didn’t have time to shop around. As it happened I did end up doing a quick compare the market quote and would you know it esure was one of the most competitive - and quoted at virtually the same price as my old policy - so £400 less! I contacted them and explained the situation and they said this is how the insurance industry works. I managed to renegotiate to the compare the market price but it took several attempts and 1 conversation I had with them was never kept on file - the individual concerned was completely useless and evasive. My advice would be to avoid this company at all costs as they will try and pull a fast one with you. I’d hate to think what would happen in the event of needing to make a claim. Avoid Reviewed on: 31st July 2021
David Hopps's avatar
David Hopps

My claim is still not settled after 10 months

1
My claim is still not settled after 10 months. After the accident (September 2020), I started getting calls from different companies (companies who call you if you were involved in an accident and want to claim). These companies had all the details i-e my name and number, my wife's name and number, home address, details of the car and date of accident, details of the other car who was involved in the accident etc. Initially I though these companies were given my details to sort out the claim but after calling Esure customer service they had no knowledge about these companies. HOW DID THEY HAVE ALL THE DETAILS? I even filled in details of these companies on Esure nuisance contact form but no action was taken. I sent emails to Esure customer service and do not get a reply why our Privacy information was shared (sold) to nuisance companies. I think this is the reason why the premium is low as they sell your privacy information to other companies and make money out of it. Shame on you. Reviewed on: 26th July 2021
Ahmed Ejaz's avatar
Ahmed Ejaz

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