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esure: Car insurance reviews

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1.74
Based on 398 reviews, last reviewed 10th Jul 2025
No new 5 star reviews
in the past 90 days
56% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
18%
See only 4 star reviews
10%
See only 3 star reviews
3%
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3%
See only 1 star reviews
66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024
Kalisha 's avatar
Kalisha

Latest lowest rating:

1

Read their general policy guidelines! I agree that their cover looks competitive. Unfortunately I only read the reviews on their prices and didn't read reviews on how they handled claims. ... Read more Reviewed on: 10th July 2025
DH's avatar
DH
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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (398)

Try to cancel

1
They are useless, anytime you try to contact you waint on the phone for up to half an hour...just another money grabbing insurance firm. Useless Reviewed on: 1st November 2021
Ramon Ross's avatar
Ramon Ross

Lied to on numerous occasions,

1
They wrote my car off and told me 2 weeks later when I traced it to York at an auction site still full of my possessions then they demanded I pay them insurance for a year on a car they own. Nobody takes responsibility and they keep you on line whilst they pass you about. Unfortunately I cannot say anything positive about them Reviewed on: 8th October 2021
Anonymous's avatar
Anonymous

terrible

1
over an hour on phone, speak to smarmy ross who is arrogant then hangs up Reviewed on: 5th October 2021
steven halley's avatar
steven halley

Simple Car Insurance

4
It is worth having simple and easy car inusrance. Reviewed on: 20th September 2021
Maher Khattab's avatar
Maher Khattab

Simple Car Insurance

4
It is less headache if you simplify car insurance. Reviewed on: 20th September 2021
Maher Khattab's avatar
Maher Khattab

RIP off

1
£35 to cancel my policy and 10 minutes on the phone listening to a recorded hard sell before they answer. Reviewed on: 17th September 2021
Ken Watts's avatar
Ken Watts

Bad service

1
ery bad service at all, never recommend to anyone to going with this cheating insurance. Reviewed on: 13th September 2021
Ali Alaraji's avatar
Ali Alaraji

Unsympathetic Staff

1
Discusting attitude of Staff at Esure. No Sympathy at all. On behalf of my Parents of which my Father is Terminally ill with Cancer and can't speak, my Mother tried to cancel the Policy and even though Her bank card details are what the Monthly payments come out from, they said they will not Cancel over the phone as they need my Father to cancel Policy by just saying Yes to cancel on the phone, how Pathetic, anyone could put the voice on, so all because of a few months backdate, they want me to carry on the Policy until next year, but I have a new policy set up with someone else luckily. All because of around £50 backdate. They want me to carry it on now I have inherited the car from my father basically and then they think come next year I would carry on the Policy. Your having a laugh. I would not Recommend Esure to anyone as they are a very Unsympathetic company, just Pathetic comes to mind. Reviewed on: 8th September 2021
Anonymous's avatar
Anonymous

Terrible customer service

1
Have buildings contents and car insurance with this MOB charged me 2 lots of Admin fees as they don’t offer online option Been with them 5 years John the so called team Leader refused to take my call Reviewed on: 8th September 2021
Eileen Ansell's avatar
Eileen Ansell

Hours on phone to cancel

1
If you're not happy spending loads of your precious time hanging on the phone waiting for someone to talk to you, especially when you only want to cancel your policy, then don't take one out with Esure! Reviewed on: 31st August 2021
Tony Dickinson's avatar
Tony Dickinson

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