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esure: Car insurance reviews

Name: Car insurance
Rating: 1.95 (413 reviews)

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1.95

Based on 413 reviews, last reviewed 27th Mar 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

It is very helpful for customers, any time contact t... It is very helpful for customers, any time contact the customer service Reviewed on: 27th March 2026

Latest lowest rating:

1

The worse car insurance company imaginable The worse car insurance company imaginable , I am surprised they are allowed to operate in the UK, have reported them to the financial ombudsman, woul... Read more Reviewed on: 4th March 2026

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (413)

Dundee accudent

Had a car run into the rear of mine - said theyed arrange a towtrurk and taxi back to aberdeen - towtruck arrived and said train satation or bus station - - - was told to see myself home Reviewed on: 18th March 2022

AVOID!! this Esure company

Useless!AVOID AT ALL COST! They are happy to take your money but refuse to actually provide the service you pay for! I have been driving over 40 years and never made a claim in my life. If I could put 0 stars I would, I don’t even know how to describe these cowboys. very bad service at all, never recommend to anyone to going with this cheating Esure insurance. If you don't want stress avoid them, loosing time and headache I will advise to pay extra and go for a company that respect and help there clients when are in need. I hope you will learn from my experience and take the right decision. I paid the full amount for full Year my insurance then I had accident not my fault then After few days I received the latter from esure remaining balance £153.77 Absolute disaster Reviewed on: 9th March 2022

Avoid, waste of time and money

No support with claims, don’t even bother fighting for you. They might as well hand the money to the other party. Proper joke of a company, should be sued Reviewed on: 22nd February 2022

Terrible customer service

fraudulent third-party claim allowed to destroy my clean record without any investigation and updates from third party. no ore action protocol followed and still no update after 7 months. is it incompetency or is it just simply discrimination. Reviewed on: 10th February 2022

DO NOT USE ESURE! Had traumatising experience

After escaping a multi car motorway pile up (not my fault), I’ve had to fight for everything. ESURE do nothing at all, nothing. Other companies begging me to get them to respond and act. Massive catalogue of errors, huge call waiting times then no response to calls, constantly wrong advice, multiple mistakes. Now, despite an operator telling me as my car write off contract now ended they have redacted on this leaving me vulnerable as 66yr old disabled woman as can’t get insurance elsewhere unless they agree to cancel my contract! causing further trauma after my accident and effecting mental health. Going into dispute. Criminal behaviour! Reviewed on: 9th February 2022

Avoid

Cancelation fees amount is overkill and feels like an extortion. Bank details not provided to pay online, have to make a call. Customer service over an e-mail is non existent. Reviewed on: 8th February 2022

Cancelled our policy

Be VERY careful if you might add someone on to your policy in the future, they only insure very low risk people and give no explanation if someone is deemed too high risk to add. My partner cancelled his policy today because he tried to add me and was told that as an actor I was 'high risk'. This is weird enough (why would actors be high risk?) but we even explained that I'm primarily a VOICEOVER actor working from home, and also separately a business owner (also WFH), and were still told that they can't cover me. Guy on the phone couldn't give us any answers or even pass us on to a manager, so we just had to cancel the whole policy, lose no claims bonus and go somewhere else. Lack of explanation left us feeling like I'd been discriminated against for no good reason. Reviewed on: 28th January 2022

Esure will not fight your corner

I was hit from behind by a bus. No injuries , no sharp breaking. Full cctv of incident. My insurer Esure accepted 100% of blame as they couldn’t see why I had slowed. The bus driver had action taken against him by garage but still Esure wanted to accept 100% of blame. I was told that a court case would find us to blame. I asked what experience of court , or courses had the accessor been on , none was tha answer. Esure simply do not find it cost effective to fight a case on your behalf so they submit to liability and pass the cost onto the driver. My insurance increased by 1/4. Pick an insurer that will fight your corner, that certainly isn’t Esure Reviewed on: 26th January 2022

Avoid at all cost

Cancelled insurance and hit with a ridiculous cancellation fee and now having to pay for insurance on a car I no longer have. They don't read out the full policy and just try to take as much money off you as they can. After having a renewal of around 50 odd £ they then started to take more than the agreed renewal price Reviewed on: 19th January 2022

Ignorant

Got hit by a foreign vehicle not my fault got the police involved they have all the evidence but still going to loose my claim bonus even though it’s not my fault every time I call I will have to wait for over one hour then I be passed from one department to another and every time I have to give my details all over again just to have an update so unprofessional Reviewed on: 12th January 2022

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