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esure: Car insurance reviews

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1.91
Based on 410 reviews, last reviewed 1st Dec 2025
100% decrease in 5 star reviews
in the past 90 days
25% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
18%
See only 4 star reviews
10%
See only 3 star reviews
3%
See only 2 star reviews
3%
See only 1 star reviews
66%

Latest highest rating:

5

Superb service Offered a very competitive renewal price, and was able to improve on that more when contacted by phone Reviewed on: 9th September 2025
Chris Milden's avatar
Chris Milden

Latest lowest rating:

1

Not recommended It is simple, they have a bad customer service and do not like making any payments. Not my idea of what should be. Not recommended at all Reviewed on: 1st December 2025
Lola Z's avatar
Lola Z
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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (410)

Useless!

1
They are happy to take your money but refuse to actually provide the service you pay for! I have been driving for 20 years and never made a claim in my life. My car was recently damaged during a bad storm with a rear window put through, cosmetic damage down the side of the car due to a falling tree and electrical damage of an as yet undiagnosed nature. After doing some research the electrical damage appears to have been caused by water ingress somewhere and after a few calls around was shaping up to be very expensive to have fixed, so I thought I would go through these clowns to have all the damage fixed in one go. After all that's what we pay for insurance for correct? So far they have had my car for 3 weeks and they are now refusing to fix or even diagnose the electrical fault or the cosmetic damage, arguing with me that they could not possibly have been caused by the falling tree or the storm! They where very happy to pay to have my entire roof repainted however, despite me not noticing any damage to the roof at all and certainly not reporting this. After arguing with a person over the phone who spoke to me like I was a child and basically calling me a liar, we are at a stage where they are telling me that it is my responsibility to have the electrical damage diagnosed and proven to be caused by the storm, and they are flat out refusing to repair the cosmetic damage caused by the falling tree! So basically I just had to pay £300 excess to have a rear window replaced, which I could have had replaced for £100 excess, and my roof repainted despite not even asking for this! My car is going to be returned to me next week, almost 4 weeks after having it collected, with the cosmetic damage that I actually reported and the electrical damage undiagnosed and not repaired... Avoid these absolute con artists at all costs. I shall be cancelling my policy with them at the end of this months payment. Reviewed on: 17th December 2021
Wilky926's avatar
Wilky926

AVOID at all costs

1
AVOID AT ALL COST! If I could put 0 stars I would, I don’t even know how to describe these cowboys!!! It was easy to take the insurance out, they were quick to take the money, but… oh my, oh my, not sure where to start! So had a minor accident, I mean literally a small bump, which resulted in cracked bumper, called to make a claim, over an hour waiting time on phone! Lady picked up and took all the details, said that my car will be picked up by 3rd party company for valuation, they will decide if it’s repairable, total loss etc, explained that I will have to pay £250 excess once it goes for repairs. I’ve asked when I can get a courtesy car, which she has responded that garage will have to give me courtesy car when it will go for repairs. I have arranged a pick up, driver came and said that it could take up to 10 days to validate the car as they are quite busy, ok, so this means that I will potentially be without car for 10 days! So I decided to call insurance to ask for courtesy car earlier as it makes no sense. It turned out that the person who took my call, put this down as total loss, my car is 7 years old with cracked bumper (worth £8k), like seriously!!! Clearly they are fraud at the finest as policy documents state that in event of total loss they don’t have to provide with a courtesy car! When I have questioned this, the 2nd person on phone said that she’s not an engineer and can’t make a decision whets at total loss and what isn’t! But hers colleague was making that decision without seeing a damage on car!!!!! I was advised that this will have to go down as a complaint and manager will get in touch with me, I’m waiting for that to happen! AVOID, you will do yourself a favour!!!!!! Reviewed on: 6th December 2021
Agnese Dreimane's avatar
Agnese Dreimane

Try to cancel

1
They are useless, anytime you try to contact you waint on the phone for up to half an hour...just another money grabbing insurance firm. Useless Reviewed on: 1st November 2021
Ramon Ross's avatar
Ramon Ross

Lied to on numerous occasions,

1
They wrote my car off and told me 2 weeks later when I traced it to York at an auction site still full of my possessions then they demanded I pay them insurance for a year on a car they own. Nobody takes responsibility and they keep you on line whilst they pass you about. Unfortunately I cannot say anything positive about them Reviewed on: 8th October 2021
Anonymous's avatar
Anonymous

terrible

1
over an hour on phone, speak to smarmy ross who is arrogant then hangs up Reviewed on: 5th October 2021
steven halley's avatar
steven halley

Simple Car Insurance

4
It is worth having simple and easy car inusrance. Reviewed on: 20th September 2021
Maher Khattab's avatar
Maher Khattab

Simple Car Insurance

4
It is less headache if you simplify car insurance. Reviewed on: 20th September 2021
Maher Khattab's avatar
Maher Khattab

RIP off

1
£35 to cancel my policy and 10 minutes on the phone listening to a recorded hard sell before they answer. Reviewed on: 17th September 2021
Ken Watts's avatar
Ken Watts

Bad service

1
ery bad service at all, never recommend to anyone to going with this cheating insurance. Reviewed on: 13th September 2021
Ali Alaraji's avatar
Ali Alaraji

Unsympathetic Staff

1
Discusting attitude of Staff at Esure. No Sympathy at all. On behalf of my Parents of which my Father is Terminally ill with Cancer and can't speak, my Mother tried to cancel the Policy and even though Her bank card details are what the Monthly payments come out from, they said they will not Cancel over the phone as they need my Father to cancel Policy by just saying Yes to cancel on the phone, how Pathetic, anyone could put the voice on, so all because of a few months backdate, they want me to carry on the Policy until next year, but I have a new policy set up with someone else luckily. All because of around £50 backdate. They want me to carry it on now I have inherited the car from my father basically and then they think come next year I would carry on the Policy. Your having a laugh. I would not Recommend Esure to anyone as they are a very Unsympathetic company, just Pathetic comes to mind. Reviewed on: 8th September 2021
Anonymous's avatar
Anonymous

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