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esure: Car insurance reviews

Name: Car insurance
Rating: 1.95 (413 reviews)

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1.95

Based on 413 reviews, last reviewed 27th Mar 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

It is very helpful for customers, any time contact t... It is very helpful for customers, any time contact the customer service Reviewed on: 27th March 2026

Latest lowest rating:

1

The worse car insurance company imaginable The worse car insurance company imaginable , I am surprised they are allowed to operate in the UK, have reported them to the financial ombudsman, woul... Read more Reviewed on: 4th March 2026

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (413)

RIP off

£35 to cancel my policy and 10 minutes on the phone listening to a recorded hard sell before they answer. Reviewed on: 17th September 2021

Bad service

ery bad service at all, never recommend to anyone to going with this cheating insurance. Reviewed on: 13th September 2021

Unsympathetic Staff

Discusting attitude of Staff at Esure. No Sympathy at all. On behalf of my Parents of which my Father is Terminally ill with Cancer and can't speak, my Mother tried to cancel the Policy and even though Her bank card details are what the Monthly payments come out from, they said they will not Cancel over the phone as they need my Father to cancel Policy by just saying Yes to cancel on the phone, how Pathetic, anyone could put the voice on, so all because of a few months backdate, they want me to carry on the Policy until next year, but I have a new policy set up with someone else luckily. All because of around £50 backdate. They want me to carry it on now I have inherited the car from my father basically and then they think come next year I would carry on the Policy. Your having a laugh. I would not Recommend Esure to anyone as they are a very Unsympathetic company, just Pathetic comes to mind. Reviewed on: 8th September 2021

Terrible customer service

Have buildings contents and car insurance with this MOB charged me 2 lots of Admin fees as they don’t offer online option Been with them 5 years John the so called team Leader refused to take my call Reviewed on: 8th September 2021

Hours on phone to cancel

If you're not happy spending loads of your precious time hanging on the phone waiting for someone to talk to you, especially when you only want to cancel your policy, then don't take one out with Esure! Reviewed on: 31st August 2021

Served its purpose

First year of insurance. Price wasn’t the best on renewal, but the customer service was exemplary when I called to cancel. Reviewed on: 6th August 2021

Dodgy

Have been a customer for a couple of years and changed vehicles from an old car to a fairly new one, but still only worth 6k. When I contacted them to make the policy change they said the cost increase was £400. This seemed rather odd, but I went with it as I didn’t have time to shop around. As it happened I did end up doing a quick compare the market quote and would you know it esure was one of the most competitive - and quoted at virtually the same price as my old policy - so £400 less! I contacted them and explained the situation and they said this is how the insurance industry works. I managed to renegotiate to the compare the market price but it took several attempts and 1 conversation I had with them was never kept on file - the individual concerned was completely useless and evasive. My advice would be to avoid this company at all costs as they will try and pull a fast one with you. I’d hate to think what would happen in the event of needing to make a claim. Avoid Reviewed on: 31st July 2021

My claim is still not settled after 10 months

My claim is still not settled after 10 months. After the accident (September 2020), I started getting calls from different companies (companies who call you if you were involved in an accident and want to claim). These companies had all the details i-e my name and number, my wife's name and number, home address, details of the car and date of accident, details of the other car who was involved in the accident etc. Initially I though these companies were given my details to sort out the claim but after calling Esure customer service they had no knowledge about these companies. HOW DID THEY HAVE ALL THE DETAILS? I even filled in details of these companies on Esure nuisance contact form but no action was taken. I sent emails to Esure customer service and do not get a reply why our Privacy information was shared (sold) to nuisance companies. I think this is the reason why the premium is low as they sell your privacy information to other companies and make money out of it. Shame on you. Reviewed on: 26th July 2021

Avoid if you care about being treated correctly in your time of need!

On 25/6/21 I lost my Jeep in a flood. On 28/6/21 Esure wrote it off, advised to clear it and collection by Copart imminent. Asked for a review and I did a positive one, swift, efficient etc. Copart never came. Then an email to say another company was coming to assess my car and a link was sent asking me to photograph damage. No visible damage, water in the engine! Told it would be collected 18/7/21. I did not take the offer of a rental as the Jeep is used on the farm and I need a truck, I have other cars. BIG mistake. Now no pressure on esure to resolve my case as no money to be saved. Nobody came on 18/7/21 for the Jeep. I have always got to initiate contact as nobody has ever contacted me from esure, ever, by telephone. Each time I speak online I'm told it will be sent to the person dealing (no name ever given) and they will be in contact. They never do, they never have. I noticed on Twitter, which I don't use, they said rather than complain, contact the CEO direct and we will resolve and gave an email. I emailed them and yes, the reply was somebody has to speak to somebody else about this. I still have had no contact. On the basis of writing it off and needing a truck for farming I went out and bought another truck anyway. If this is how you treat your customers, you do not deserve to run a business. Shameful, ignorant, neglectful and just not British in dealings. Avoid if you care about being treated correctly in your time of need! Reviewed on: 26th July 2021

If you don't want stress avoid them

If you don't want stress, loosing time and headache I will advise to pay extra and go for a company that respect and help there clients when are in need. I hope you will learn from my experience and take the right decision. Last night my BMW catalyst was stolen in one minute, witnessed by my neighbours who called the police straight away. Four police cars arrived. The police officer checked my car and asked me to start the engine. They told me that there was definitely the catalyst stolen, but to be aware that other damages could be caused as they use an electric saw. This insurance company refused to have a look on my car! What if there is petrol Leak or any other danger? They assumed that there is only the catalyst and made me wait up to 7-10 working days until the cat arrives and then they can pick up my car and have a look for any possible damages. They can only give me a substitute car when my car arrives at the garage. The ridiculous situation doesn't end here: instead of providing me a similar car as I have an estate, business BMW, they want to give me a Ford-K or Nissan Micra, which are impossible to be helpful in this situation, as I work in painting and decorating and need a similar size car, not the smallest car!!! How am I suppose to make a living if they make me wait for the substitute car up to 10 days and who will be responsible if the car have other unknown damages that will be a possible Hazard? Reviewed on: 2nd July 2021

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