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esure: Car insurance reviews

Name: Car insurance
Rating: 2.1 (397 reviews)

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1.74

Based on 397 reviews, last reviewed 22nd May 2025

No new 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

Very bad . Very bad . No cooperation . Many people advised me to not buy insurance with you but I still did and really bad experience with you Reviewed on: 22nd May 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (397)

FEE TO CANCEL IN COOLING OFF PERIOD

CHARGED A £25 CANCELLATION FEE DURING THE COOLING OFF PERIOD. I was given a better offer so cancelled the day after purchasing the policy and 15 days before the start of the actual cover. Of course it is in the small print but this renders the point of the cooling off period useless surely?! Doing this has actively made me decide that I will now never use Esure for any policy in the future and will recommend to everyone that they be avoided. Money grabbing sods. Reviewed on: 12th August 2020

PLEASE READ BEFORE GOING WITH ESURE

Please read this before choosing this horrendous, unprofessional and careless car insurance company. Recently we had a car drive into the back of our car at a stop sign writing off my car and causing us injuries, non-fault accident. At the scene of the accident I took photos and phone esure claims department. The lady I spoke to sounded like she had just woken up, couldn’t be bothered to be on the phone and I was a burden to her. I was panicked, worried and didn’t know what to do whilst I was checking in with my partner who was being seen by the ambulance service as he also has a underlying health condition (12 lots of brain surgeries so far) the lady on the phone kept saying I can’t hear you, I explained I’m on the side of a busy road, trying to sort out the issue. I had to send pictures of my car via a text sent to me at the side of the road before they could recover the vehicle and prove it couldn’t be driven! The least of my worries, but I did it as that’s what I was told to. She advised that RAC would take us and the vehicle back to my home address 35 miles away as it was also a business vehicle with all our belongings in. I get a phone call from a local recovery company (RAC subcontracted) to explain they are collecting the car to drop to their depot. I explain it should be taken to my home address with us, where she confirmed it was not allowed and her license was at risk. 3 phone calls at the side of the road to esure I explain this (1.5hrs) on the phone to be told they are sorting it and etc! Still no news bearing in mind the accident happened at 10:15am and we were still at the side of the road with injuries at 2:30pm we still got nowhere I decided to speak to a team leader. I explained what I was told and even explained that the claims lady had to ask a team leader weather the car could be taken with us home and was told YES! The team leader explained this was not said (she has since listen to the call and confirmed it was told to me!) to be told that we had to get a taxi back home 35 miles with our injuries and no sympathy what so ever especially this wasn’t a fault accident and the third party’s! To top this off I was told I had a £250 excess, until I questioned this wasn’t my fault to be told oh yes no access to pay! I’ve lost absolutely all confidence in this Company that I’m now dealing with the other parties insurance company as they have been so helpful, raised a formal complaint which is still with them but will go onto the ombudsman service as we were treated with no empathy, care or fairly for a accident not at our fault as especially with my injured partner who has medical issues to be left at the side of the road for 4 hours to be told get a taxi home! Esure made a already very traumatic, stressful situation even more stressful and I came away feeling hurt, that they were not there for us and did absolutely nothing to help us as a paying Esure car insurance customer with a non-fault accident. God forbid if it was a fault accident how would they treated us then! I have asked for all notes, phone calls and etc relating to this accident to be sent to me under the subject access request so I can take this further and stop this from happening to anyone else. The road we had the accident on was a busy 60mph road and we had to make our way to a small village to get help and get someone to get us to take us home. To top it off I had to then get to the depot our crashed car was at to offload everything from this with my injuries as they didn’t do what they promised! Cheers Esure you truly are a shambles of a company who leaves there customers at the road side with no help and a array of stressful phone calls and lies!! DO NOT GO WITH THIS COMPANY PLEASE! YOU WILL BE TAKEN AS A COMPLETE MUG AND LAUGHED AT ALL THE WAY! THIS IS JUST THE START TO MY LEGAL BATTLE WITH THESE INCONSIDERATE COMPANY AND MY POLICY WILL BE CANCELLED ONCE THIS CLAIM HAS BEEN SETTLED! YOU’ VE BEEN WARNED! ** ESURE CUSTOMER SERVICE DON’T FEED ME WITH SO SORRY COMMENTS OR ANYTHING ELSE ** Reviewed on: 11th August 2020

Quick and easy

Dealt with my no blame claim fast and effectively Reviewed on: 13th July 2020

Top company

easy to deal with I currently have a policy Reviewed on: 12th July 2020

Helpful and modern customer service

I was happy to find a live chat option on their website when I had a query about my car insurance renewal, this option of customer service suits my needs and they were able to answer my questions speedily. Reviewed on: 7th July 2020

Easy and low stress

Signed up for insurance and then needed to cancel within the 14 days. They made this all very easy and stress free to do over the live chat on their website. Reviewed on: 30th June 2020

Great customer service

I have had car insurance with esure for a number of years now. They’re customer service via the telephone is top notch. Reviewed on: 11th May 2020

Avoid

Avoid this company paid last year £330, they send me a renewal letter with £600. When I call to don't renew the adviser Pipa turn off the call, poor costumer services. Reviewed on: 24th February 2020

Abysmal treatment towards loyal customer

Dreadful company. They are cheap for a reason. Pay a little more and get a much better service. Away to the states on business and missed a payment. Closed down my whole policy and wanted me to pay it off in full before I took out another car insurance policy Reviewed on: 26th September 2019

Abysmal. Cheap and nasty.

Came back from the states and my insurance had been cancelled due to one missed payment. No emails, no phonecall, no warning. Luckily I wasn't driving around unaware I wasn't covered for a week. Terrible communication, messed up registration plates a few times too. Avoid at all costs!!!!!!!! Reviewed on: 25th September 2019

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