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esure: Car insurance reviews

Name: Car insurance
Rating: 2.1 (395 reviews)

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1.69

Based on 395 reviews, last reviewed 14th Apr 2025

No new 5 star reviews

in the past 90 days

233% increase in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

They should get 0 stars! They should get 0 stars! Absolutely hideous company with no common sense. Claim happened due to someone reversing into me, I provide evidence from my ... Read more Reviewed on: 14th April 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

esure Car insurance reviews (395)

Review of the esure, Car insurance:

Unbelievably poor customer service.

Unbelievably poor customer service. Something has gone very badly wrong with this company. I have been with them for a long time and when I was hit by another driver many years ago they were very helpful. However at the start of last year I was again hit by another driver. Despite my being stationary at the time of the incident, they found us equally at fault and pushed through a claim for repairs. Then, months after the repairs were completed, they emailed me out of the blue saying they were having trouble settling the claim with the opposite number's insurance company, and asking if I wanted to take it to court. Naturally I needed to discuss this on the phone but after multiple attempts where I was on hold for TWO HOURS before being cut off by their own system, I gave up and made a formal complaint. I have now cancelled my renewal and gone with another company for the new insurance year. Needless to say, nobody has ever followed up or attempted to resolve my complaint. Avoid, avoid, avoid. Reviewed on: 3rd February 2024

Waiting for my refund after cancelling my insurance...

Waiting for my refund after cancelling my insurance for the 2024 year within the 14 days cooling off period It is now day 11 no answers from their customer support After being told it would be in my bank within 7-10 working days Quick to take your money but no response back about my refund Reviewed on: 15th September 2024

Easy experience to setup insurance.

Easy experience to setup insurance. Could easily add on an extra driver and the cost was more reasonable than other insurers. Reviewed on: 14th September 2024

Worst Company I've ever dealt with in my Life!!

Esure has provided one of the worst customer service experiences I’ve ever encountered. They’ve been completely unresponsive, imposed unfair charges, and left me in the dark throughout the entire process. If you value your time, money, and sanity, I would highly recommend looking elsewhere for insurance. Reviewed on: 9th September 2024

We've been with them for years now and are always tr...

We've been with them for years now and are always trying to be my cheapest insurance provider, great customer service nice people whom take the time to talk and sort out your enquiry, Reviewed on: 5th September 2024

A reputable company with a reasonably priced product...

A reputable company with a reasonably priced product with fully comprehensive cover. Reviewed on: 4th September 2024

CLAIM NON FAULT , NO RETURN REMAINING PREMIUM

Hi I had car collision in August 2024, not my fault, made a claim , my car has been written off, I received my valuation within 2 weeks...and here's the thing, my claim is still open! and I've been told I still have to pay my monthly premium and If I want to cancel my policy then I have to pay remaning premium! I do not even own the car any more! It's been written off and they keep charging me every month for something I do not own any more! what a scam! and the claim was not my fault! avoid this company! Reviewed on: 2nd September 2024

Car Insurance is a legal must on today's British Roa...

Car Insurance is a legal must on today's British Roads, Yet with less insurance claims being submitted and the likes of whiplash injuries now being scrapped & also the massive amount of excess drivers have to pay yet our yearly insurance premiums keep going up year on year regardless of how many NCB We have yet we still get fleeced year on year on higher premiums that never ever seem to come down regardless of what vehicles we drive or have cover for. Esure makes insurance simple with there go too site so you can check your documents and make changes in real time to makesure you and your family are covered if the uninvetable was to happen even though you still pay a scandalous premium the same as other insurers. Reviewed on: 25th August 2024

Great prices, not had to claim yet so can't comment...

Great prices, not had to claim yet so can't comment on that. Reviewed on: 24th August 2024

Esure is fantastic

Very easy to use online portal. Customer service can not be more helpful. Very competitive pricing. Reviewed on: 24th August 2024

Randomly cancelling insurance

I opened insurance with them. I then faced financial difficulties so I messaged them a few days after taking my payment declined. messaged on the 07/08/2024. We agreed on the 29/08/2024 that I could make my payment and get back up to date. They then cancelled my insurance on the 24/08/2024 and kept telling me they don’t know what I was on about even after having photo proof on the agreement. Reviewed on: 24th August 2024

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