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Jenny Asher

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Review of the Esure, Car Insurance:

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Unbelievably poor customer service.

Unbelievably poor customer service. Something has gone very badly wrong with this company. I have been with them for a long time and when I was hit by another driver many years ago they were very helpful. However at the start of last year I was again hit by another driver. Despite my being stationary at the time of the incident, they found us equally at fault and pushed through a claim for repairs. Then, months after the repairs were completed, they emailed me out of the blue saying they were having trouble settling the claim with the opposite number's insurance company, and asking if I wanted to take it to court. Naturally I needed to discuss this on the phone but after multiple attempts where I was on hold for TWO HOURS before being cut off by their own system, I gave up and made a formal complaint. I have now cancelled my renewal and gone with another company for the new insurance year. Needless to say, nobody has ever followed up or attempted to resolve my complaint. Avoid, avoid, avoid. Reviewed on: 3rd February 2024

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