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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1244 reviews)

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4.64

Based on 1,244 reviews, last reviewed 17th Jan 2025

50% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Always excellent customer service Had our current account with first direct for 18 years and always had positive customer service and swift professional friendly service which was a br... Read more Reviewed on: 17th January 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1244)

Always excellent customer service

Had our current account with first direct for 18 years and always had positive customer service and swift professional friendly service which was a breath of fresh air compared to the high street banks we had had accounts with in the past Reviewed on: 17th January 2025

Loyal and happy customer

I have banked with First Direct for many years and have absolutely no complaints and can only compliment them on their amazing service. The best advisers and always so helpful if I ring with queries. First Direct offers everything I need from a bank. Reviewed on: 15th January 2025

ATM swallowed my £100 and First Direct refuses to re...

ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

Very happy and wouldn’t switch

I have a joint current account with First Direct and have been very happy with it. We initially got a switching offer to open the account but I wouldn’t want to switch away from them now, as the service is so good. The useability of the banking app is very good and it is easy to make transfers by BACs or to scan in any cheques that we receive. One function I like about the app is that you can get it to show only transactions going in or out, which makes it easier to find a specific transaction quickly. We have only had to contact First Direct about questions or issues a couple of times and on both occasions they got back to us quickly using the chat function. My only ask would be that we could earn decent interest on the balance in the account. Reviewed on: 6th December 2024

UK call centres, very knowledgeable and polite.

UK call centres, very knowledgeable and polite. The best by far. Reviewed on: 28th November 2024

The online bank you need

Great online bank, never had a problem with them. Reviewed on: 28th November 2024

Great bank - wonderful staff

Great bank - always get to speak to a person in this country - not a call centre abroad and they are so friendly and helpful. Great to have a regular saver if you have a 1st account too. Just all round easy bank to deal with Reviewed on: 22nd November 2024

Excellent 24 hour service with humans

Excellent 24 hour service with real people always. Great site and app with few problems ever. Sadly, no extras such as cashback or interest. There is a free £250 overdraft though. Reviewed on: 20th November 2024

fd - a needle in the proverbial financial haystack

In the almost two decades I have used fd, nothing has gone wrong, no apology has been needed and things continue to work as clockwork, which in this day and age is a miracle. Reviewed on: 15th October 2024

very good banking system.

very good banking system. Never had any problems in many years. Reviewed on: 15th October 2024

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