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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1247 reviews)

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4.64

Based on 1,247 reviews, last reviewed 31st Jan 2025

17% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Great bank for daily use. Great bank for daily use. Great customer service who still use UK staff. Great to ring for any information or sort out an issue. Good products availab... Read more Reviewed on: 31st January 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1247)

Review of the first direct, Current Account:

Good service bad Ap'

Always had generally good service. But Ap' not compatible with online banking. Reviewed on: 1st June 2023

Customer focused

I have now been with the bank for many years and always been efficient and friendly. Reviewed on: 11th April 2023

Exceptional long-term telephone banking

Can’t fault the telephone banking service in particular for this account I have held for probably 20 years. The wait times are never lengthy, in fact always prompt. The format for using the facility is simple, effective and swift- I would recommend it to anyone who wishes to engage with a human on the telephone, every time, for their banking Reviewed on: 11th April 2023

Top Service from first direct

Hi. first direct are alwasy easy to contact and their customer service is second to none. They are helpful, friendly and always prepared to go the extra mile to assist. Reviewed on: 9th April 2023

Effective and efficient banking service

I have been an account holder for 23 years and have always found the bank to be accessible, personable, and efficient when handling queries. The 1st account offers an overdraft facility which is easy to set up and useful for back-up. Recomended. Reviewed on: 9th April 2023

Great bank

Excellent customer service and secure online banking Reviewed on: 9th April 2023

Trouble free banking

Been with first direct since telephone banking days. Never had am issue with them just great service. Reviewed on: 8th April 2023

Great customer service

Always fantastic customer service. Would not use any other bank for my main banking needs. Reviewed on: 7th April 2023

Easy switch

Was very easy to switch from my old current account. I received £175 to switch. Was able to open a 7% regular saver account and a gold credit card with 17 months 0%. Reviewed on: 7th April 2023

1st class

Great account, love the ease of use. Reviewed on: 7th April 2023

Best bank out there

Great customer service team, no lengthy queues on the phone, issues always sorted quickly. Reviewed on: 7th April 2023

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