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GoSkippy: Car Insurance reviews

Name: Car Insurance
Rating: 1.72 (237 reviews)

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1.53

Based on 237 reviews, last reviewed 30th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

10%

78%

Latest highest rating:

5

Skip to itQuick service Quick service pleasant staff. Very hrlpful Reviewed on: 27th August 2024

Latest lowest rating:

1

Awful customer care and extortionate prices. Awful customer care and extortionate prices. Avoid at all costs trustpilot and their own website rate them at four out of five. Do not take this as ge... Read more Reviewed on: 30th January 2025

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About this product

Here at Smart Money People, we collect GoSkippy car insurance reviews so that you can shop with confidence.

GoSkippy is an insurance broker offering home, travel and various motor insurance policies, including electric vehicle cover, car, van, motorbike, and business motor insurance. With a wide range of additional add-ons available for each policy, GoSkippy aims to be very flexible to its customers’ needs. Find out whether it lives up to these claims by checking out our GoSkippy car insurance reviews.

What’s most important for you when it comes to a new car insurance policy? Is it securing breakdown cover with a courtesy car? Perhaps you’d prefer the security of misfuelling cover or key cover? Do you work in a role that requires business insurance for your vehicle? Whatever your needs, read our GoSkippy car insurance reviews to see what genuine customers have to say about their policies.

Have you had a car insurance policy with GoSkippy? Whether good or bad, share your experience with other drivers on Smart Money People so we can help people like you make better decisions. Tell us how satisfied you were (or weren’t!) with the level of cover you received for the cost. How simple was the sign-up process? Did you have any experience with the customer service team? Write an honest GoSkippy car insurance review today.

GoSkippy Car Insurance reviews (237)

Review of the GoSkippy, Car Insurance:

**BEFORE YOU EVEN CONSIDER TAKING A vd they are flo...

**BEFORE YOU EVEN CONSIDER TAKING A vd they are flooding the review system to over ride they bad ones!! Check out there original one on the TRUSTPILOT website. You will see it for yourself...I do not want anyone to go through what I've had to with these SCAMMERS @!! @!! Reviewed on: 24th November 2024

Highly delighted

Firstly they took my payment over the phone because I had problems doing it on line, they were £50 cheaper than anyone else AND when I had to change everything after my first choice of cars blew up after three days, they have said they will only charge me a few quid, less than a fiver, AMAZING they will get my vote for every car I need insured in the future, WELL DONE GUYS Reviewed on: 27th September 2022

This company is trying to rip off customers

This insurance company is trying to rip customers off. This is a letter Ive written to the company - and copied in my MP. Situation: I have earned >13yrs no claims discount. The previous company I was insured with, Hastings insurance, as with many others, will only confirm 9 or more years insurance for some strange reason? Hastings told me it's because this is the maximum NCD you get is at 9yrs - which doesn't really make sense. I was disappointed to see an email from GoSkippy which is requesting an additional premium of £162.13 including insurance premium tax and the administration fee of £50?? I had read some reviews of the company where this was alleged for other new policyholders, so I did check with a representative before taking out the policy - they also confirmed that no additional discount is offered over and above 9yrs. If this is the case then why are you increasing my insurance? Reviewed on: 24th September 2022

Wish I had read the reviews

I just wish I had read the reviews before taking out a policy with these crooks. I have NEVER come across such appalling customer service and underhanded business practice in my life. Do yourself a huge favour and avoid them at all costs, you will not save any money in the long run. Their initial quote may be cheaper than others, but they will add on additional charges at every possible opportunity. I have now had to pay double the original quote, and have been subjected to the most disgusting rude and unhelpful customer service. Reviewed on: 24th September 2022

Herrendous customer service, Avoid at any cost!!!!

horrendous customer service-AVOID!!!! I moved from LV insurer to Goskippy due to recommendation from Confused.com website when my car insurance was due for renewal. The quote provided by confused .com for the car insurance with GoSkippy was £100 cheaper than my quote from LV. Foolishly I decided to move my car insurance to a company with horrendous customer service. Firstly they refused to provide a detailed proposal. I had to pay the insurance fee first. When I paid the insurance fee it appeared the quotation I was given by confused .com did not cover the legal fees and the number of no claim bonus had to be adjusted. With the additions and amendments as WELL AS £50 ADMIN fee the opertives charged me every time they picked up the phone, the car insurance became more expensive that my renewal quotation from LV. LVs customer service was great throughout the year. So that reminded me that cheap(er) is not necessarily better. They compensate for the discount by charging admin fees at any opportunity risen. When I complained to their customer service, I was told that it was my responsibility to read my insurance policy and do my research about the company. Given the fact Goskippy refused to give me an insurance proposal before taking the payment, I feel rubbed off. Also when I wanted to cancel my policy , there was extra fees for cancellation. It was not all.The phone lines are very busy and mininmum wait is about 40 minutes( it reminded me of calling my gp practice). When I finally got through the queue, half of the operatives I spoke with were form other nationalities with poor command of English. So each phone conversation took a long time. I was asked to provide several documents via uploading them to their portal.One of these documents was proof of my no claim bonus. Firstly I uploaded my renewal invitation from LV which had the number of no claim years on it. I received to inform me that the renewal invitation from LV was not acceptable and I needed to get a certificate from LV. I provided Goskippy with all the details so they can get the information they required. Despite the fact That Goskippy emailed me the certificate and required further payment including admin fee, I kept receiving multiple emails and phone calls to ask for the no claim bonus. Then they stated in the email: " Acceptable No Claims Discount proof can be a renewal letter, a cancellation letter or a general proof of No Claims Discount letter."whilst previously when I uploaded my renewal invitation letter it was rejected. Finally I had enough ad I called their customer service team to figure out what the problem was and complained. I spoke with Ciara or Kiara who informed me that despite the money being taken and document obtained, the chaser set by one the operatives was not deactivated and she apologsed. When I asked to have my admin fee returned she told me: We do not owe you anything, all the customer are like you.You Should have your research before signing up". so to those of you who are thinking about joining the company, BEWARE. whatever you save in discounts , you will pay back in admin fee and will have to put up with total incompetency throughout your insurance year. Reviewed on: 9th September 2022

Avoid

Cheapest on Money Supermarket - beware you get what you pay for!!! Useless portal/incompetent customer service 0 out of 10, save yourself time and money and go for a well established insurer. Surprised Money Supermarket directed me to this nonsense of a company????? Money Supermarket? Reviewed on: 3rd September 2022

Worse car insurance

This is a worse car insurance ever. I highly recommend anything else but go skippy! Don't do the same mistake as me chose someone who will insure your car Reviewed on: 31st August 2022

Useless incompetent customer service

Pay the extra to get a well known insurer. I have spent hours on the phone having to sift through document policies to prove my nc as they immediately accused me of putting false information as my previous insurer only capturers 9+ years. My husband's licence summary can't be accessed via the DVLA website -a glitch - we had to call get a code, sent it to them and 2 days later they sent me a letter cancelling my insurance. I called and they hadn't even opened the email - no apologies. The woman couldn't get the code to work. I asked her what was I supposed to do and she just kept saying the same thing over and over again. I asked to speak to a supervisor which she refused. I have no option but to cancel my insurance and they will charge over £100!!!! Unbelievable!!! Not even able to speak to a manager! Avoid at all costs!!! Reviewed on: 24th August 2022

WORST CAR INSURANCE. AVOID.

Worst experience ever . Never again. This company should not exist. Worst costumer service ever. Please avoid this company. Reviewed on: 22nd August 2022

Good car insurance

Really easy to sign up, had no issue over the 12 months. Reviewed on: 14th August 2022

DO NOT USE

I had been insured via go skippy for many years then i received a letter saying my insurance had been cancelled spoke to customer service and they said i didnt send document of no claims when i was already insured by them they held my no claims document anyway! Reviewed on: 1st August 2022

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