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Halifax: Current Account reviews

Name: Current Account
Rating: 4.18 (897 reviews)

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4.11

Based on 897 reviews, last reviewed 12th Feb 2025

100% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

58%

23%

Latest highest rating:

5

Good current account offering with perks Good current account offering and pays a good bonus of £5 per month. Slick and seamless. Does what it needs to do with a fantastic app showing many di... Read more Reviewed on: 5th February 2025

Latest lowest rating:

1

No support for vulnerable customers They closed my bank account without informing me or giving me any notice. I understand they have the right to do that but they are withholding our fun... Read more Reviewed on: 12th February 2025

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

Halifax Current Account reviews (897)

Review of the Halifax, Current Account:

Brilliant banking experience

I can’t fault Halifax at all I’ve been with them over ten years and had previously banked with 2 different high street banks which where average but Halifax have time and again went above and beyond for my needs wether it be finding extra currency for my holidays short notice that I forgot to order in or helping with queries I had about online charges from companies I didn’t recognise and there staff are very friendly and well informed Reviewed on: 9th March 2023

Excellent service at the branch.

I have visited my local branch 5 times in the last year. Very helpful, friendly staff. They have an excellent app for my tablet which I use to login using my fingerprint. Quick and easy. I can pay in cheques using the app. I have banked with the Halifax for over 20 years. Reviewed on: 17th February 2021

Good

I’ve been with Halifax since I was very young, from starting my first savers account to now being an adult with an overdraft. They’re very helpful. And I’ve always had any queries answered. Reviewed on: 16th February 2021

Best Bank

I wish they could do business banking as well Reviewed on: 14th February 2021

Amazing customer support

I have been banking with Halifax for a while with no major issues. I was targeted by fraudsters and had several withdrawals from my account I went in to my local branch (Preston) and was assisted immediately. After speaking to the fraud team I was given clear instructions how to reset all passwords and secure my account and on top of that, they INSTANTLY credited my lost money - what a bank! Reviewed on: 3rd February 2021

Avoid!!!!

I have been with Halifax for over 9 years, on the 24 and 25th of December lots of money was fraudulently withdrawn from my account when I was enjoying my time with my family on Christmas day. Called them immediately and they REFUSED TO REFUND ME WITHOUT EVEN LOOKING INTO MY ACCOUNT. BUNCH OF USELESS INCOMPETENT STAFF WHO COULDNT EVEN ANSWER MY QUESTIONS. APPLIED TO COMPLAINTS DEPARTMENT, ACTION FRAUD AND FINANCIAL OMBUDSMAN TO RECOVER MY HARD EARNED MONEY. MICHAEL DIAMOND A SO CALLED "MANAGER" AN ABSOLUTE JOKE, I THINK IT WOULD HAVE BEEN MORE HELPFUL TO SPEAK TO VIRTUAL ASSISTANT THAN HIM, AS ALL HE KEPT SAYING "I AM SATISFIED WITH THE DECISION MADE". WHEN I ASKED HIM ON WHAT GROUNDS HE REFUSED TO REPLY. DANIELLE IS ANOTHER USELESS FRAUD DEPARTMENT OFFICER, WHO ASKED ME 2 QUESTIONS: 1.HAVE YOU GOT YOUR CARD WITH YOU? YES 2.DOES ANYONE KNOW YOUR PIN- NO. BASED ON THAT SHE MADE A DECISION NOT TO REFUND MY MONEY!!!!!! NEVER WITHIN 9 YEARS WITH HALIFAX I WITHDRAWN THAT MUCH CASH, SO BANK SHOULD HAVE BLOCKED IT on GROUNDS OF SUSPICIOUS ACTIVITY. ALSO IT HAS BEEN WITHDRAWN FROM THE ATM FROM DIFFERENT BOROUGHS OF UK, VERY FAR FROM WHERE I LIVE. CLEARLY THEY HAVE POOR SECURITY PERFORMANCE. I SPENT 4 HOURS ON THE PHONE TO HALIFAX TO GET ZERO RESULT. STAY AWAY FROM HALIFAX AND ANY OF THE BANKS UNDER THE LLOIDS BANKING GROUP, THEY HAD 21,304 OMBUDSMAN COMPLAINTS IN THE LAST 6 MONTHS!! I WILL RECOVER MY MONEY, AND YOU WILL COMPENSATE ME FOR THE DESTRESS YOU CAUSED ME AND I WILL BE CLOSING MY ACCOUNT WITH HALIFAX. THANKS FOR RUINING MY XMAS. Reviewed on: 30th January 2021

Outdated bank, obsolete IT systems

Bad customer service at my local branch in Milton Keynes ,unhelpful staff on their customer service department after being a loyal customer. Reviewed on: 22nd January 2021

Reliable, great app, fast payments

Always on, fast payments, easy to use app, lots of self service customer options. Reviewed on: 22nd January 2021

Pathetic

Dreadful waste of space as a bank,I would be ashamed working for this joke of a bank,and running a five star business,I advise my clients of not trusting these clowns with their hard earned money,the advisors are powerless,and can only put a complaint forward to a bunch of comedians that don't even contact you in the five days promised,I'm running into months now. I will continually expose until my issues are resolved,they are aware I have had a stroke caused by stress,but am still caused major stress by a bunch of bankers ! Reviewed on: 27th November 2020

Current account

A cut above the rest - staff are amazing nothing was too much trouble - switching made eaay Reviewed on: 16th September 2020

product

they never tell you about the best product for you Reviewed on: 2nd August 2020

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