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Halifax: Current account reviews

Name: Current account
Rating: 4.2 (931 reviews)

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4.15

Based on 931 reviews, last reviewed 22nd Apr 2025

1050% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

58%

23%

Latest highest rating:

5

Super quick and really helpful! “Super quick and really helpful!” Reviewed on: 22nd April 2025

Latest lowest rating:

1

Very rude aggressive customer service Spoke to customer service this morning regarding suspicious activity on my account, very rude and unprofessional and uninterested, I didn’t get the he... Read more Reviewed on: 30th March 2025

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Current account reviews (931)

Super banking

I moved to Halifax simply for the £100 switch offer but since I have been impressed with the banking, it is easy to access and easy to talk to someone if you need to. They were really helpful when a company stole money from me and wouldn't return it, they were accessible, polite and considerate. I also have a savings account, credit card and had car insurance with them, they are a company I trust. The only thing negative is the interest rates, but that is what is negative about all banking with any banks! Reviewed on: 12th February 2016

Removed my overdraft for no reason and not communicated

They took my agreed overdraft off me with no reasoning, no communication nothing. Just noticed one day on my statements it had gone down by £900 not even a small amount. As this was an agreed overdraft what would have happened if I had gone into it without knowing! Bad show! Reviewed on: 5th February 2016

Seem not bother to advise me

They seem not interesting to inform/advice me to see if they can offer better saving for me as I joined them for many years Reviewed on: 26th January 2016

Friendly helpful staff both in store and online

Friendly helpful staff both in store and online, always happy to help and very attentive i have been with the bank now almost 6 years andd love the benefits would recommend to all my family and friends Reviewed on: 15th January 2016

The staff are in a league of their own

The staff in my branch are always so attentive friendly. They're a crazy bunch, always smiling and happy to have a laugh with you. It actually makes me enjoy the experience of paying my bills!!! top marks from me. Reviewed on: 7th January 2016

Good straight forward account with no complications

Needed a 2nd account to help sort outr some switching issues, Halifax current account set up and working in just a couple of days and I was able to resolve all my issues. No frills and no charges as long as you keep in the black! Reviewed on: 24th December 2015

Ok

Their in-store customer service is better than most of the other banks I have been with. However their mobile customer service is absolutely terrible and lets them down a lot. Reviewed on: 24th December 2015

Good

When I moved to Halifax I got a substantial transfer cash back package, free mobile and travel insurance. I also think that they are much easier to contact personally than other banks Reviewed on: 24th December 2015

Helpful and competitive

Having left one job for another I decided to sort out my banking situation which I felt was not offering me the best value for my money. Moving to Halifax gained me a substantial transfer cash back package, free mobile and travel insurance and is far easier than my previous bank to contact and speak to someone personally if the need arises. All in all a very moneysmart move for me I think! Reviewed on: 24th December 2015

Brilliant Customer Service!

I've held a current account with Halifax for approximately 10 years and in that time the only problems I have had were my card getting swallowed by an ATM and some attempted fraudulent activity on my account. A quick phonecall to Halifax sorted both problems promptly. The phone was always answered promptly and the customer service advisers were always friendly and a pleasure to talk to and on both counts everything was sorted within 10 minutes (replacement cards both times) and my replacement cards arrived within 3 working days. Above all, I am very pleased with what Halifax offers me as a customer and I have found their customer service second to none. Reviewed on: 24th December 2015

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