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Halifax: Current Account reviews

Name: Current Account
Rating: 4.19 (904 reviews)

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4.12

Based on 904 reviews, last reviewed 26th Feb 2025

600% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

58%

23%

Latest highest rating:

5

Staff always available on phone. Staff always available on phone.queries resolved quickly and friendly service Reviewed on: 26th February 2025

Latest lowest rating:

1

No support for vulnerable customers They closed my bank account without informing me or giving me any notice. I understand they have the right to do that but they are withholding our fun... Read more Reviewed on: 12th February 2025

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Current Account reviews (904)

I have had this account for several years without any problems. Indeed when some unauthorised transactions appeared the bank could not have been more helpful in sorting the problem.

I have had this account for several years without any problems. Changes to terms are communicated with good notice and are clear and easy to understand. The online service is good and can be used via a tablet or smartphone whilst rtetaining most of the features of the desktop version and without the need for an app. Reviewed on: 9th November 2015

Good company. Great friendly staff

I recently married and changed my name which I thought would be a long painful process. Surprisingly it wasn't and the staff were really helpful and it took around 5 mins. And new card was recieved within days Reviewed on: 6th November 2015

Easy to use account

I have had a halifax account for many years and it has always been easy and simple to manage my money. The balance changes immediately I buy something or take money out so I always know exactly how much my balance is. I have also recently downloaded their app to my phone which makes online banking easy wherever I am. Reviewed on: 30th August 2015

Simple, easy account to operate with mobile friendly app for on the go transactions.

I haven't been with the Halifax for long, but I find their ordinary everyday bank account simple to use and most importantly easy to use on the go with their mobile app. Reviewed on: 29th August 2015

service above and beyond required

I changed my current account to Halifax on the recommendation of a family member and I must say I am very pleased indeed! I only have a basic account which means I am supposed to only use the automated services within the store however despite this I have always been welcomed at the counter by the staff and by the other staff in branch, if I have ever had a query they have dealt with it brilliantly. Reviewed on: 26th August 2015

One of the better current accounts out there

To be honest there's not many great current accounts out there these days. I'm not willing to pay for an account so of the free ones out there Halifax is one of the better ones. Although it pays no interest, you at least get five pounds each month so long as you transfer in 750 pounds and have two direct debits set up. Also you get a nice joining sum (when I joined it was 100 pounds). Reviewed on: 26th August 2015

Great

Good interest rates and very helpful customer service Reviewed on: 24th August 2015

Pleasant staff and straightforward to open an account

Having only recently opened an account with Halifax, I have to say the process was easy and pain-free. I was offered the chance to attend a meeting at a time of my choosing, where a quick credit check was run and my personal identity documents checked. All staff were very pleasant an eager to help. My new account was available to me immediately with online access from the get-go. My card arrived within a few days by post. The online banking website is not the prettiest or the easiest to navigate (although this may be to my lack of familiarity with it). I like that you can change the name of your bank account online to something more personal in order to help distinguish it from other account. Overall, I have had nothing but great customer service from this bank, where the staff always appear to have a friendly and happy manner. Reviewed on: 18th August 2015

Unhelpful

I opened an account and was happy until my account went overdrawn due to bank charges.I was not working at this time so therefore rang to see if I could pay in instalments as I could not afford to lose all my money from my benefit as i had children.They were very rude and would not help me at all.I was left with no alternative but to open a new account elsewhere.I would never recommend this bank if you get any financial difficulties,They will not help you one bit. Reviewed on: 16th August 2015

Opening a joint current account.

Having already had a Current Account with Halifax for many years with no problems, my partner and I decided it time to open a joint account with the bank. Choosing to open a joint account with Halifax was a great choice. The meeting was quick and straightforward as the advisor was very helpful and informative. The account was available as soon as the meeting finished and the advisor helped set-up online access for my partner. The cards then arrived within a few days. Overall, a great service. Reviewed on: 10th August 2015

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