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Halifax: Current account reviews

Name: Current account
Rating: 4.18 (982 reviews)

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4.18

Based on 982 reviews, last reviewed 24th Apr 2026

133% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

59%

23%

Latest highest rating:

5

Very good, easy to use, helpful and quick at respond... Very good, easy to use, helpful and quick at responding Reviewed on: 22nd April 2026

Latest lowest rating:

1

Absolutely shocking customer service . Absolutely shocking customer service .My card was used fraudulently,it took over an hour for someone to pick up the phone call on the dedicated fraud ... Read more Reviewed on: 24th April 2026

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Current account reviews (982)

5*

5* service, help with anything I've had problems with Reviewed on: 8th November 2016

Good Rewards at the moment

Currently you receive £5 a month bonus. I believe that is being reduced in February 2017 so I may have to leave. Reviewed on: 31st October 2016

13 years

excellent throughout from start to finish, online on the phone and in branch. the staff just seem friendlier in the halifax Reviewed on: 15th October 2016

Travel don't worry!!

Travel insurance on current card brilliant had wallet stolen abroad and the service provided second to none Reviewed on: 9th October 2016

Just Brilliant

Always fix any problems right away Reviewed on: 8th October 2016

Bad customer service

I have been a customer with Halifax for 10 years and over and over again they have provided shocking customer service. When I was on placement with university they started charging my student overdraft account even though the balance was at 0.. I phoned them up and they said yea we need a "hand written letter from you saying your on placement". I told the guy I was in the USA on placement and asked if I could send an email. No. Asked if I could write a letter, sign it then scan it in an email. No. I had to take half a day off work and get public transport out to the post office to send off a letter saying 'I'm still a student, stop charging me' then pay a fee for charges on my account which was had never been overdrawn. Then after my grandparent dies I put a check for a few thousand pounds in the bank and they froze my account and said they would size my assets unless I provided proof of who I was!! Most recently they have sent me out a new credit card (which I did not request or want as the other one had not expired) on the week I had moved house, to my old address. I phoned up and said that was sent to my old address and I have moved so they had to block my credit card which caused issues with payments that were due to go through and when I said 'can I change my address now' she said you have to go into a branch with a bank statement and utility bill. I have only just moved in so don't have any utility bills yet and how the f*** am I supposed to have a bank statement for my new address to give to the bank to change my address!! Ok well can I go online and do it myself? No. Can I send you's an email? No. We need you to complete a stupid form, take another half day from work and go to the post office to post off a form saying the same thing that I have told the useless person on the phone three times. Most companies don't make customers jump through hoops to get (what should be simple) things done. Think it's easier just to move banks than deal with them any longer. Reviewed on: 29th September 2016

Amazing

Awesome company, very good service Reviewed on: 27th September 2016

Good bank

Good day to day but customer service if there's an issue could be improved Reviewed on: 27th September 2016

Poor customer service

I was on hold for 30+ minutes before giving up and putting the phone down. Couldn't get through to the customer service team, not happy with the service. I still have questions that need answering however I haven't got the time to be on hold for that long. Not helpful at all. Reviewed on: 24th September 2016

AVOID! Very frustrated! Thinking of changing a bank!

I wanted to transfer my OWN money from my OWN account to my boyfriend's bank account a few times and it didn't go through the last time I did it, so I called Halifax. I was on phone with Halifax for about half an hour if not longer, answered endless security questions and was almost made to feel like some criminal, like I'm doing something illegal and in the end they said, that they can't process the payment, that I need to go to the bank with my ID to do that!! What was the point to call and spend half an hour answering many questions then? It was written to call them to process the payment, but it was useless! To add more, I tried to log in to my online banking, but I couldn't!! They won't let me in, my log in details are suspended after this call!! I could still log in to my bank account this morning before the call! I'm considering changing the bank, because I want to use MY money how I want and to transfer where I want and not having these problems!! AVOID! Reviewed on: 1st September 2016

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