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Review of the Halifax, Current account:

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Terrible customer service

Two months ago I moved address and a few days later Halifax sent me a text to say my credit card would expire shortly after and to use my new card. I did not request a new card and the expiration date on my current card was years away so confused I phoned Halifax, only to find they had sent out a contactless card to my old address without telling me they would do so. I phone Halifax and got the card cancelled, then had to go to the hassle of completing a change of address form and wasting time to go to the post office as they do not accept emails for some reason, even if it is a signed letter scanned into an email. I then phoned back and asked for my card to be resent, which they said was fine. After 10 days I still didn't have my card so phoned back again. The guy working for Halifax didn't seem to have a clue. He just said, "if you ordered the card 10 days ago you should have it sometime next week.." Then I said can you be more specific or even tell me the day I called up to order it. He just said he wasn't sure but "it looks like it had been ordered about 10 days ago so sometime next week". I then waited another 7 days and still didn't have a card so phoned up again and was told they had sent the card to the wrong address again. After I had changed the addresss and phoned up to get the card sent out, and confirmed the new address with them they still sent the card to the wrong address. This third guy I spoke to as well was very cagey about what happened and kept saying there had been a mix up and "the card had been sent back" and only after I pushed him for a clear answer did he admit they had sent it to the wrong address twice. This is just one in a long line of mess ups Halifax have made regarding my account. I can forgive someone making a mistake however the poor customer service and deception of the staff, who were clearly trying to cover up a mistake, is unacceptable. I have recently opened an account with Santander. Reviewed on: 22nd November 2016

Review of the Halifax, Current account:

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Bad customer service

I have been a customer with Halifax for 10 years and over and over again they have provided shocking customer service. When I was on placement with university they started charging my student overdraft account even though the balance was at 0.. I phoned them up and they said yea we need a "hand written letter from you saying your on placement". I told the guy I was in the USA on placement and asked if I could send an email. No. Asked if I could write a letter, sign it then scan it in an email. No. I had to take half a day off work and get public transport out to the post office to send off a letter saying 'I'm still a student, stop charging me' then pay a fee for charges on my account which was had never been overdrawn. Then after my grandparent dies I put a check for a few thousand pounds in the bank and they froze my account and said they would size my assets unless I provided proof of who I was!! Most recently they have sent me out a new credit card (which I did not request or want as the other one had not expired) on the week I had moved house, to my old address. I phoned up and said that was sent to my old address and I have moved so they had to block my credit card which caused issues with payments that were due to go through and when I said 'can I change my address now' she said you have to go into a branch with a bank statement and utility bill. I have only just moved in so don't have any utility bills yet and how the f*** am I supposed to have a bank statement for my new address to give to the bank to change my address!! Ok well can I go online and do it myself? No. Can I send you's an email? No. We need you to complete a stupid form, take another half day from work and go to the post office to post off a form saying the same thing that I have told the useless person on the phone three times. Most companies don't make customers jump through hoops to get (what should be simple) things done. Think it's easier just to move banks than deal with them any longer. Reviewed on: 29th September 2016

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