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A K

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Review of the Halifax, Current Account:

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AVOID! Very frustrated! Thinking of changing a bank!

I wanted to transfer my OWN money from my OWN account to my boyfriend's bank account a few times and it didn't go through the last time I did it, so I called Halifax. I was on phone with Halifax for about half an hour if not longer, answered endless security questions and was almost made to feel like some criminal, like I'm doing something illegal and in the end they said, that they can't process the payment, that I need to go to the bank with my ID to do that!! What was the point to call and spend half an hour answering many questions then? It was written to call them to process the payment, but it was useless! To add more, I tried to log in to my online banking, but I couldn't!! They won't let me in, my log in details are suspended after this call!! I could still log in to my bank account this morning before the call! I'm considering changing the bank, because I want to use MY money how I want and to transfer where I want and not having these problems!! AVOID! Reviewed on: 1st September 2016

Review of the Halifax, Help to Buy ISA:

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AVOID! Very frustrated! Thinking of changing a bank!

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