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Halifax: Current Account reviews

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4.13
Based on 896 reviews, last reviewed 6th Feb 2025
No new 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
58%
See only 4 star reviews
23%
See only 3 star reviews
7%
See only 2 star reviews
3%
See only 1 star reviews
9%

Latest highest rating:

5

Good current account offering with perks Good current account offering and pays a good bonus of £5 per month. Slick and seamless. Does what it needs to do with a fantastic app showing many di... Read more Reviewed on: 5th February 2025
Miles 's avatar
Miles

Latest lowest rating:

1

I can’t bank with the enemy! I was a new customer and had a monthly account fee! Due to managing hospitalisations and other difficulties i hadn’t been able to pay the account fee ... Read more Reviewed on: 29th October 2024
Victoria 's avatar
Victoria
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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

Halifax Current Account reviews (896)

Review of the Halifax, Current Account:

GREAT BANK

5
I HAVE BANKED WITH THE HALIFAX FOR OVER 30 YEARS WITH NO PROBLEMS. THE STAFF AT THE BRANCH I GO TO ARE SO PATIENT, FRIENDLY AND HELPFUL. THE HALIFAX APP ON MY APPLE TABLET IS REALLY GOOD AND I CAN PAY IN CHEQUES USING THE APP WHICH SAVES ME THE BOTHER OF GOING TO A BRANCH. THE WEBSITE IS EASY TO LOG ON AND NAVIGATE. Reviewed on: 28th January 2020
Mrs Steele's avatar
Mrs Steele

Simple no frills banking

5
I love the app and can easily keep track of my spending Reviewed on: 27th April 2020
Aimee Rogers's avatar
Aimee Rogers

Halifax Online Banking is a mess

1
I have been trying to set up online banking for the last 4 weeks. The whole process is so convoluted, it's a mess. Multiple visits to the local branch, at their insistence, and many lengthy phone calls and they still can't seem to sort out the problems at their end. So much contradictory advice and instruction from Halifax Online Banking customer service, they just keep sending me in circles. The customer service agents have in the main been polite but unfortunately ineffectual. One Halifax Online Banking customer service agent, Ed, at the UK call centre felt the need to be extremely rude and obstructive. Setting up online banking with other banks has been a breeze compared to Halifax Online banking. I have had accounts with Halifax for decades but I'm giving serious consideration to migrating everything over to one of my other banks after this experience. Disappointing. Reviewed on: 23rd April 2020
Jay's avatar
Jay

Halifax Online Banking is a mess

1
I have been trying to set up online banking for the last 4 weeks. The whole process is so convoluted, it's a mess. Multiple visits to the local branch, at their insistence, and many lengthy phone calls and they still can't seem to sort out the problems at their end. So much contradictory advice and instruction from Halifax Online Banking customer service, they just keep sending me in circles. The customer service agents have in the main been polite but unfortunately ineffectual. One Halifax Online Banking customer service agent, Ed, at the Scottish call centre felt the need to be extremely rude and obstructive. Setting up online banking with other banks has been a breeze compared to Halifax Online banking. I have had accounts with Halifax for decades but I'm giving serious consideration to migrating everything over to one of my other banks after this experience. Disappointing. Reviewed on: 23rd April 2020
Jay's avatar
Jay

Wow I can't believe how low this bank has become

1
Soooo since june 2019 I had fraud on my account these fraudsters are still trying to gain access to my account were now in april 2020 ,, 9 bank cards since this no help of the bank im a single mother with 2 children how can I feed them what am I going to do no money back from the bank not even a £5.00 credit no help whats so ever ,,, now were all in lock down I have had to give up work to look after my 2 children I am in lock down with covid 19 I haven't eaten.for 2 days due to limit of food for the children so finally I get help with goverment emergency payment I've waited days , days had gone by I then manage to get hold of my neighbours mobile where I was told I have to attend the bank with id all restriction have been put on my account so when were they going to tell me this , so I explain I have a child here with covid 19 basically they dont give a shit and I'm to.go to the bank not a problem but my child im a single mother nothing we can.do about that ,, my reply was ok I will be at the bank tmo with my children Reviewed on: 20th April 2020
Kelly j's avatar
Kelly j

Corona virus

1
Halifax bank is disgusting I have been an account holder for in excess of 20 years I am 73 years and I have just had an operation for stomach cancer and now I have a lump in my liver that is being investigated. I called today to try to transfer £100.00 to an elderly lady in London that has no money and no shopping she lives 50 miles from me I called the Halifax and waited 50 mins for my call to be answered went through the security including my voice is my password and was connected to a gentleman at the Halifax re refused to allow me to make the transfer and was not helpful at all I asked to speak to a supervisor as it was a matter of urgency and possibly life and death he connected me to another agent who again refused to allow me to transfer money I was told I could raise a complaint which I did and was told it would take a week before anyone came back to me in the meantime someone has no money or food eventually I was informed that I wasn’t talking to a supervisor so I asked to be connected I was then told I couldn’t be connected as I had raised a complaint.Under the circumstances I am disgusted with the Halifax everyone is in lockdown not allowed out we are both elderly and I have underlying problems and they refused to help I have a fair amount of money in my account and only wanted to transfer £100. To possibly save someone’s life but I now have to either drive the 120 mile round journey or pay a courier I spent one and a half hours on the phone I will be taking this up with the F.O this is disgusting treatment of elderly people Reviewed on: 28th March 2020
Peter Gardner's avatar
Peter Gardner

Great Account

5
Halifax are just a great all round bank, good customer service, plenty of banking incentives. Never had a problem. Reviewed on: 9th February 2020
Jemmalemma's avatar
Jemmalemma

Excellent service

5
The branch staff at my local branch are always helpful and friendly Reviewed on: 9th February 2020
sesmoss's avatar
sesmoss

Dependable

5
I've banked with Halifax for over 20 years and have never had issues with them. Great overdraft rates. Excellent service when account had been backed with full money recovery. Reviewed on: 9th February 2020
Jack Cayman's avatar
Jack Cayman

You Can't Find A Better Bank!

5
Been with the Halifax bank since Junior school! Great banking and customer service. I will never leave. Reviewed on: 9th February 2020
adeuk72's avatar
adeuk72

A decent basic service

3
The basic current account is fine for most needs. There is a tiny £2 per month reward, having reduced from £5 originally. The main reason I stay with them is the staff in my local branch. They are helpful, friendly and courteous. Reviewed on: 8th February 2020
Jenny Rogers's avatar
Jenny Rogers

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