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Peter Gardner

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Review of the Halifax, Current account:

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Corona virus

Halifax bank is disgusting I have been an account holder for in excess of 20 years I am 73 years and I have just had an operation for stomach cancer and now I have a lump in my liver that is being investigated. I called today to try to transfer £100.00 to an elderly lady in London that has no money and no shopping she lives 50 miles from me I called the Halifax and waited 50 mins for my call to be answered went through the security including my voice is my password and was connected to a gentleman at the Halifax re refused to allow me to make the transfer and was not helpful at all I asked to speak to a supervisor as it was a matter of urgency and possibly life and death he connected me to another agent who again refused to allow me to transfer money I was told I could raise a complaint which I did and was told it would take a week before anyone came back to me in the meantime someone has no money or food eventually I was informed that I wasn’t talking to a supervisor so I asked to be connected I was then told I couldn’t be connected as I had raised a complaint.Under the circumstances I am disgusted with the Halifax everyone is in lockdown not allowed out we are both elderly and I have underlying problems and they refused to help I have a fair amount of money in my account and only wanted to transfer £100. To possibly save someone’s life but I now have to either drive the 120 mile round journey or pay a courier I spent one and a half hours on the phone I will be taking this up with the F.O this is disgusting treatment of elderly people Reviewed on: 28th March 2020

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